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East Madison Toyota
Madison, WI
1,315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,315 reviews
August 15, 2025
The experience purchasing our tundra iforce max with Patrick was excellent! It’s a beautiful truck and a very smooth transaction. Highly recommend!! Patrick was excellent! It’s a beautiful truck and a very smooth transaction. Highly recommend!! More
by mrennebo
Employees Worked With
Patrick Fucsik, Zac Ezzell, TJ Richards
August 15, 2025
Loyalty Shouldn’t Require Brinkmanship I have purchased about five vehicles from East Madison Toyota over the years, and my family has purchased several more. I’ve always chosen this dealership b purchased about five vehicles from East Madison Toyota over the years, and my family has purchased several more. I’ve always chosen this dealership because of past positive experiences — until now. Two days ago, I came in to purchase another vehicle and, as a loyal customer, asked for a $500–$1,000 courtesy discount. Instead of a constructive conversation, the sales manager compared it to negotiating the price of a carton of eggs at the grocery store — which I found dismissive and unprofessional. What made it worse was that, moments later, he said he would have given me $500 off a car I bought last month if I had “talked” to him first — directly contradicting his earlier statement that they “don’t negotiate prices.” It was only after I was clearly upset and ready to take my business elsewhere that he suddenly offered $311 off and an additional year of maintenance service. While I appreciate getting something, this felt like brinkmanship — holding out until the customer is at the breaking point before making an offer. That’s not how loyalty should be treated. Customers who return year after year should be valued from the start, not only when they’re about to walk out the door. More
by cherdthao
Employees Worked With
Tashi Chomor, Warren Brener
July 26, 2025
Excellent service provided by Robyn Warren. Buying process was smooth, seamless. Positive experience with staff, will recommend to friends & colleagues. Buying process was smooth, seamless. Positive experience with staff, will recommend to friends & colleagues. More
by kathleen.cantu333
Employees Worked With
Robyn Warren, Sida Liu, TJ Richards
July 26, 2025
I had a great experience working with Robyn! She helped me take the leap into a beautiful minivan for this chapter of my family’s life and made me feel comfortable and taken care of throughout t She helped me take the leap into a beautiful minivan for this chapter of my family’s life and made me feel comfortable and taken care of throughout the process. More
by julie.tymorek
Employees Worked With
Matt Schnell, Robyn Warren
July 23, 2025
My favorite thing that impressed me was Robyn stating she wasn't trying to sell us a car but rather, helping us to buy one. Communication & customer care was evident. It was a positive experience at East Mad wasn't trying to sell us a car but rather, helping us to buy one. Communication & customer care was evident. It was a positive experience at East Madison Totota & we look forward to driving our new Rav4! More
by STATZHAUS
Employees Worked With
Shout out to Hunter for educating us!, Robyn Warren, Alex Thom
July 15, 2025
The service was very friendly. All the dealers we talked too were helpful and got us the information we wanted. The buying process was smooth and seamless. We were frustrated t All the dealers we talked too were helpful and got us the information we wanted. The buying process was smooth and seamless. We were frustrated that we couldn't get the exact model and trim package we wanted, but that seemed to be an issue with the factory out of the dealerships hands. More
by caleb25
Employees Worked With
Robyn Warren, Sida Liu
July 02, 2025
Patrick was helpful, and friendly, and provided good service. He was knowledge about the vehicle that we purchased. He made that process as easy as possible. service. He was knowledge about the vehicle that we purchased. He made that process as easy as possible. More
by Twinsfan
Employees Worked With
Patrick Fucsik
