East Madison Toyota

While the service lead was polite, and the work was done well, there is a lot to be desired with communication and timeliness. I brought my 2010 RAV4 in for a few problems, a clunk from the steering colu well, there is a lot to be desired with communication and timeliness. I brought my 2010 RAV4 in for a few problems, a clunk from the steering column, a head gasket leak, an oil change, and a recall to replace a couple bolts on the rear suspension. All under warranty, except the oil change, of course. The quote for this work was one week. I was loaned a Camry Hybrid to use while I waited for repairs to be completed. The repairs actually took a total of THREE weeks, 300% of the original estimate. During that time, we had a snowstorm, and Christmas, so I could see being off by a few days, but two whole extra weeks? Come on. Apparently I am not alone in getting a wildly inaccurate estimate, as the woman behind me checking out was quoted 2 hours and her job actually took 8. Also annoying was that at no time did the rep call to inform me of a delay, I had to initiate all communication. Thankfully, he was quite polite, but kept giving me one date after another that slipped away. More

I made a phone call, and David Virgell answered the phone We set up a time to meet the next day and he was waiting for me. I wanted a rav4 and David made it very easy on my decision. David answered all my qu We set up a time to meet the next day and he was waiting for me. I wanted a rav4 and David made it very easy on my decision. David answered all my questions and told me so many things I had no clue about. I would highly recommend David and Jon Lancaster for any vehicle purchase. I will definitely go back when im ready to purchase my next vehicle. What an awesome place to be. The waiting area is amazing. Thanks again! David and the rest of the team! More

The service was excellent in terms of follow-up and working with us in purchasing the Camry. I appreciated the fact that Shawn did most of the communication with me in emails. I never felt pressured to working with us in purchasing the Camry. I appreciated the fact that Shawn did most of the communication with me in emails. I never felt pressured to buy the vehicle by him. I also appreciated the follow up after we purchased the car extending an invitation to help us learn the navigation and other features of the Camry. I have dealt with Jon Lancaster in the past with other Toyota's and have experienced very good service. I have recommended Jon Lancaster to my daughter to purchase another vehicle. More

Everyone was very courteous and efficient. We leased a great Rav 4 Sport and everyone made the experience quick and easy. We are really enjoying the car. great Rav 4 Sport and everyone made the experience quick and easy. We are really enjoying the car. More

I initially started my vehicle search at Smart Toyota. A friend of mine said to at least go see what Jon Lancaster could do and said I needed to track down Shawn Sittleburg. I met with Shawn one day over friend of mine said to at least go see what Jon Lancaster could do and said I needed to track down Shawn Sittleburg. I met with Shawn one day over my lunch hour and he got me an offer that blew Smart Toyota out of the water. I was very picky when it came to what vehicle I wanted but Shawn had it for me in 2 days. He is extremely laid back and treats a person right. He has called several times since I purchased the car to make sure I am enjoying it. Simply put, Shawn is the man!! More

David worked hard to get me the graduate rebate and the best price possible. He showed me around the dealership including the service garage so I knew right where to go when I needed my car serviced. Eve best price possible. He showed me around the dealership including the service garage so I knew right where to go when I needed my car serviced. Everyone I met was very friendly and helpful. More

I went to visit the Toyota dealership very unhappy in I went to visit the Toyota dealership very unhappy in regard to my past Prius that I had fallen in love with. Tasha was part of seeing my 2010 in sa I went to visit the Toyota dealership very unhappy in regard to my past Prius that I had fallen in love with. Tasha was part of seeing my 2010 in sad shape from an accident and had done some research to find another one for me. She found a good price for me and was extremely patient while I went though a few of their new Prius's. So I was extremely happy when I was able to come home with a nicer package including leather heated seats and a navigational system. She was very personable and meet the needs that a business women would need in a car! I would go back to her again just because she was there for me and found the car that was perfect for me! Also, Quince did his Tax homework for us and that was an eye opener and of great HELP for the sale of this car. Thanks More

Shawn is always great to work with. I've gotten several vehicles from him. He's very helpful and knowledgeable. He wants to get the customer into the vehicle that they want. I would and will definitely r vehicles from him. He's very helpful and knowledgeable. He wants to get the customer into the vehicle that they want. I would and will definitely recommend him and the dealership to friends. Thanks More

I was shopping for a 2012 Tundra and submitted multiple price quote requests online to Madison and Milwaukee dealers. I was contact by almost immediately by all of them, but for some reason I really liked price quote requests online to Madison and Milwaukee dealers. I was contact by almost immediately by all of them, but for some reason I really liked talking to David Virgil over the phone. I scheduled a time to take my 2003 Chevy in for an appraisal. Everyone at the dealership was top-notch and professional. I already knew the exact truck I wanted and even where it was at in the country. I also had a really good idea what I should pay for it but dud not tell David that. Not only did David come back with a price that was even better than I had anticipated, but they gave me top dollar for my trade in. Within a week I had my new truck. The overall buying experience from beginning to end was not only quick and efficient, but my wife and I had a lot of fun and really appreciated the service we were provided. I would definitely buy from Jon Lancaster again! More

I recently purchased a 2012 Tacoma from Shawn Stittleburg at Jon Lancaster Toyota in Madison. It was one of the best experience I've had purchasing a vehicle. Shawn was very professional, respectful and he c at Jon Lancaster Toyota in Madison. It was one of the best experience I've had purchasing a vehicle. Shawn was very professional, respectful and he came across as a person who genuinely wanted to help whether I bought from him or not. It was definitely a hassle free environment. He gave me an unbeatable price off the bat. I would recommend Shawn and I would definitely buy from him and Jon Lancaster Toyota again. Jon Lancaster was probably the 6th or 7th dealership that I visited within a month as I debated about what types of vehicle I would purchase before I finally settled on the Tacoma and it was the cleanest and most professional looking facility of all those that I visited. The people there were very friendly and welcoming. I think other dealerships can learn a lot from this one. In regards to the Tacoma, so far so good. It is my first Toyota product and I am hoping it will be as reliable as my 7yr old Mazda3 or the 10yr old Honda CRV that the Tacoma replaced. More