
East Madison Toyota
Madison, WI
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I first met Rudy over the internet. When I got to the dealership and introduced my self, it was a smooth transition. We got to work immediately on the used vehicle I was interested in. A couple hours lat dealership and introduced my self, it was a smooth transition. We got to work immediately on the used vehicle I was interested in. A couple hours later, I was driving home in my new ride. Rudy and the rest of the staff at Jon Lancaster made it an easy buying experience. I can't wait to return for an oil change and thank him personally again for a job well done! More
Tashi went that extra mile to help me with leasing my new vehicle. She is fair, professional and personable. She is very helpful in answering questions and taking time with you. vehicle. She is fair, professional and personable. She is very helpful in answering questions and taking time with you. More
I recently purchased my second toyota from Shawn. Without reservation, I am pleased with our purchase from start to finish. Before I purchase a vehicle, I would contact Shawn. I have recommended sh Without reservation, I am pleased with our purchase from start to finish. Before I purchase a vehicle, I would contact Shawn. I have recommended shawn to both of my sons because I have come to appreciate his interest, attention to detail and willingness to meet the deal I had in mind. More
We purchased our first Toyota recently and with Shawn's help we were able to get exactly what we wanted. This was the most enjoyable car purchasing experience we have ever had. Thank you Shawn! help we were able to get exactly what we wanted. This was the most enjoyable car purchasing experience we have ever had. Thank you Shawn! More
My wife and I had the best experience we have ever had in purchasing a used vehicle at Jon Lancaster Toyota. Maria Kinder, our sales person, was approachable, not pushy or high pressure in her approach. Rath purchasing a used vehicle at Jon Lancaster Toyota. Maria Kinder, our sales person, was approachable, not pushy or high pressure in her approach. Rather, she had an attitude of working with us, open to getting the used car looked at by our mechanic and helping us understand the pricing of our vehicle in our local area was competetivie, as we researched and found out to be true. Chad helped us with our closing and made a usually onerous process one that was not too bed. Overall, it has been our best used car buying experience. More
Rylee was unkind and inconsiderate I how she treated us. Her explanations of service, or in this case, lack of service, we're curt. She spoke like we were dumb, and made us feel dumb. Of course we don't wor Her explanations of service, or in this case, lack of service, we're curt. She spoke like we were dumb, and made us feel dumb. Of course we don't work in the car service industry, but you don't have to treat us like we're beneath you. She also appeared distracted at times. She failed to gain our trust. She failed to make us feel welcome. I will never bring our vehicles in to Jon Lancaster for service if she will be the point of contact. I have never experienced such rudeness by a person in the device industry. More
This is my second purchase of a Toyota, both with Shawn. He, as well as the other staff I dealt with, were great both times. The dealership is always clean and comfortable. Shawn did a great job in providin He, as well as the other staff I dealt with, were great both times. The dealership is always clean and comfortable. Shawn did a great job in providing me everything I needed. I rated "Good" on price just because Madison car prices seem higher than other locations. More
David was great to work with. He answered our questions and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any c and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any car we wanted to try out. I would recommend David to anyone who wants to work with a capable and fun sales person! More
We began our correspondence with Shawn via email while we were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questi were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questions about a new Camry we were considering purchasing. He explained the differences in the different vehicles and ultimately we purchased a Camry SE which we feel is the perfect fit for our needs. We would like to thank Shawn, look forward to working with him again and will recommend him to our family and friends. More
My husband and I were undecided about whether to buy or lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to h lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to help us make an informed decision. Upon deciding on and finding the car for us, Shawn had everything installed on it that we had requested and inspected it for perfection himself. Shawn was thorough, caring, and gave us the time we needed. We will indeed recommend Shawn and Jon Lancaster to others as he made the stress of car purchasing a walk in the park. More