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East Madison Toyota

Madison, WI

4.8
1,269 Reviews

3501 Lancaster Dr

Madison, WI

53718

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Showing 1,269 reviews

September 05, 2012

We purchased our first Toyota recently and with Shawn's help we were able to get exactly what we wanted. This was the most enjoyable car purchasing experience we have ever had. Thank you Shawn! More

by pam.groeschl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 03, 2012

My wife and I had the best experience we have ever had in purchasing a used vehicle at Jon Lancaster Toyota. Maria Kinder, our sales person, was approachable, not pushy or high pressure in her approach. Rath More

by williamheifner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Kinder
September 01, 2012

Rylee was unkind and inconsiderate I how she treated us. Her explanations of service, or in this case, lack of service, we're curt. She spoke like we were dumb, and made us feel dumb. Of course we don't wor More

by Northkindo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 17, 2012 -

East Madison Toyota responded

Our #1 goal is customer satisfaction. Please call Robert Pederson our Service Manager at 608-243-5565. He would like to talk about your experience. Thank you.

August 30, 2012

This is my second purchase of a Toyota, both with Shawn. He, as well as the other staff I dealt with, were great both times. The dealership is always clean and comfortable. Shawn did a great job in providin More

by kcapaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 28, 2012

David was great to work with. He answered our questions and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any c More

by Mike and Judy Schaeffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Virgell, David Virgell
August 28, 2012

We began our correspondence with Shawn via email while we were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questi More

by jakjpine455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 27, 2012

My husband and I were undecided about whether to buy or lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to h More

by freihoefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Stittleburg
August 22, 2012

Wonderful experience. My friend was quite impressed too. Staff was very courteous and professional. Also, was impressed with their willingness to work with me to get my payments to a level I could financial More

by johngehring2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Virgil, Greg Kraft, David Virgell
August 22, 2012

Our sales person Tevor barth, First of all he has a very nice personality.we both think he goes out of his way to get things done in a nice way. he seems to know his job well. both my wife and I have bought More

by William Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 15, 2012

I had an appointment set up with David Virgell on a Saturday afternoon in August. I was looking to lease a vehicle. I had no idea how busy the dealership is on a Saturday, but when I walked in I was m More

by bethhyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Virgell
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