
East Madison Toyota
Madison, WI
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We purchased our first Toyota recently and with Shawn's help we were able to get exactly what we wanted. This was the most enjoyable car purchasing experience we have ever had. Thank you Shawn! help we were able to get exactly what we wanted. This was the most enjoyable car purchasing experience we have ever had. Thank you Shawn! More
My wife and I had the best experience we have ever had in purchasing a used vehicle at Jon Lancaster Toyota. Maria Kinder, our sales person, was approachable, not pushy or high pressure in her approach. Rath purchasing a used vehicle at Jon Lancaster Toyota. Maria Kinder, our sales person, was approachable, not pushy or high pressure in her approach. Rather, she had an attitude of working with us, open to getting the used car looked at by our mechanic and helping us understand the pricing of our vehicle in our local area was competetivie, as we researched and found out to be true. Chad helped us with our closing and made a usually onerous process one that was not too bed. Overall, it has been our best used car buying experience. More
Rylee was unkind and inconsiderate I how she treated us. Her explanations of service, or in this case, lack of service, we're curt. She spoke like we were dumb, and made us feel dumb. Of course we don't wor Her explanations of service, or in this case, lack of service, we're curt. She spoke like we were dumb, and made us feel dumb. Of course we don't work in the car service industry, but you don't have to treat us like we're beneath you. She also appeared distracted at times. She failed to gain our trust. She failed to make us feel welcome. I will never bring our vehicles in to Jon Lancaster for service if she will be the point of contact. I have never experienced such rudeness by a person in the device industry. More
This is my second purchase of a Toyota, both with Shawn. He, as well as the other staff I dealt with, were great both times. The dealership is always clean and comfortable. Shawn did a great job in providin He, as well as the other staff I dealt with, were great both times. The dealership is always clean and comfortable. Shawn did a great job in providing me everything I needed. I rated "Good" on price just because Madison car prices seem higher than other locations. More
David was great to work with. He answered our questions and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any c and really knew the Prius well as he explained things step by step. We never felt rushed during a test drive and he offered to get the key for any car we wanted to try out. I would recommend David to anyone who wants to work with a capable and fun sales person! More
We began our correspondence with Shawn via email while we were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questi were on vacation. Shawn always responded very quickly, answered all our questions, and at our request even spoke with our son and answered his questions about a new Camry we were considering purchasing. He explained the differences in the different vehicles and ultimately we purchased a Camry SE which we feel is the perfect fit for our needs. We would like to thank Shawn, look forward to working with him again and will recommend him to our family and friends. More
My husband and I were undecided about whether to buy or lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to h lease, whether to finance or pay full and Shawn not only found us a vehicle that exceeded our expectations but crunched numbers for many options to help us make an informed decision. Upon deciding on and finding the car for us, Shawn had everything installed on it that we had requested and inspected it for perfection himself. Shawn was thorough, caring, and gave us the time we needed. We will indeed recommend Shawn and Jon Lancaster to others as he made the stress of car purchasing a walk in the park. More
Wonderful experience. My friend was quite impressed too. Staff was very courteous and professional. Also, was impressed with their willingness to work with me to get my payments to a level I could financial Staff was very courteous and professional. Also, was impressed with their willingness to work with me to get my payments to a level I could financially tolerate. Being able to get my payment plan to a monthly payment was crucial since I like to keep my credit score high and could only afford a certain monthly payment. Also, David Virgil was exceptional when taking me through learning about the Prius. My friend Peter also mentioned this and was very impressed with his knowledge and presentation. Thanks Dave. The only issue perhaps was the lengthy process but this is not the fault of Dave or the staff as both were quite fast. It's just the process of getting financing and getting a car ready and taking you through all the features, etc... That can't be helped. However, I did note that my friend Peter was kind of intimidated by that and stated he probably wouldn't buy a new car because of it. My suggestion might be that if you found a way to further stream line your already quick as could reasonably be expected process you might be able to entice people like him to at least think about a new car. Just a thought. Thanks again for a wonderful experience. More
Our sales person Tevor barth, First of all he has a very nice personality.we both think he goes out of his way to get things done in a nice way. he seems to know his job well. both my wife and I have bought nice personality.we both think he goes out of his way to get things done in a nice way. he seems to know his job well. both my wife and I have bought Two cars from Tevor.and it was a great experience. And the dealership does a very complete job also THANK YOU VERY MUCH. Bill & Joanne Brown Keep up the Good work Tevor More
I had an appointment set up with David Virgell on a Saturday afternoon in August. I was looking to lease a vehicle. I had no idea how busy the dealership is on a Saturday, but when I walked in I was m Saturday afternoon in August. I was looking to lease a vehicle. I had no idea how busy the dealership is on a Saturday, but when I walked in I was made aware of that instantly. I thought I would be standing around all day due to the high number of clients in the dealership. I was wrong. David greeted me right away as I entered the dealership. I was very impressed with the high level of professionalism that he and every employee displayed. I was also impressed with the level of "fun" that I had while looking at several different vehicles on the lot. David kept it professional and fun all at the same time. I would highly recommend him and Toyota dealership to anyone looking to buy/lease. I will defiantly be back visiting David when my lease is up to buy or lease again. Thank you David! Thank you Toyota! More