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East Madison Toyota
Madison, WI
1,272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2012
This is the second new vehicle I have purchased from Nate Riesen and Jon Lancaster. I was so satisfied with my first sales experience, and subsequent service experience through the ownership of that vehicle, Riesen and Jon Lancaster. I was so satisfied with my first sales experience, and subsequent service experience through the ownership of that vehicle, that I returned to Nate when I was ready to purchase again. Nate is always extremely friendly, patient, efficient, and willing to work WITH his customers to get them into a great vehicle at a great price. As I drove away in my second new car from him, he cheered "see you again in six years!" And it couldn't be more true - I know I'll return to Nate and Lancaster in the future. More
by jplueddeman
Employees Worked With
Nathan Riesen
July 25, 2012
Nate was very helpful in answering all my questions as to the new features on this most recent vehicle. He also helped me get my cell phone to work thru the car radio. He also pointed out that I couldn' the new features on this most recent vehicle. He also helped me get my cell phone to work thru the car radio. He also pointed out that I couldn't put an extra key ( fob) in a trailer hitch because of the keyless ignition, saving me the cost of having a trailer hitch installed. More
by Thomas Rondou
Employees Worked With
Nathan Riesen
July 25, 2012
I have bought 3 Priuses from Nate and always get friendly service and good advice. He always answers all my questions and treats me fair. He does not pressure me to buy, tries to understand my needs, and is service and good advice. He always answers all my questions and treats me fair. He does not pressure me to buy, tries to understand my needs, and is attentive. More
by georgedavis1
Employees Worked With
Nathan Riesen
July 25, 2012
Nate is the Best car salesman I have ever worked with. Toyota makes a quality automobile that is dependable. The dealer location is convienant to my travels. Toyota makes a quality automobile that is dependable. The dealer location is convienant to my travels. More
by Charles Ross
Employees Worked With
Nathan Riesen
July 25, 2012
Nate answered all our questions regarding the car, found the car that we were looking for, and set up appointments for a test drive and for the sale to meet our schedule. He was professional, informative, a the car that we were looking for, and set up appointments for a test drive and for the sale to meet our schedule. He was professional, informative, and friendly. Sincerely, Barbara Barton More
by barbarabarton
Employees Worked With
Nathan Riesen
July 25, 2012
I purchased my first (2006 Highlander) and second (2012 Camry SE) Toyota from Nate. I was pleased with his knowledge the first time around and sought him out for my second purchase. He is fair in his deal Camry SE) Toyota from Nate. I was pleased with his knowledge the first time around and sought him out for my second purchase. He is fair in his dealing and was never too pushy. My return to the dealership was also because of the great service experience I had with my first purchase. Three of my four children have purchased new vehicles from Jon Lancaster in the past....the fourth one lives in Hawaii, so he has an excuse why he hasen't. More
by rsnortum
Employees Worked With
Nathan Riesen
July 25, 2012
Nate was very knowledgeable and took the time to show me all of the car's features. He was patient and great with my kids. He was respectful but showed great personality! I felt that he was honest and wa all of the car's features. He was patient and great with my kids. He was respectful but showed great personality! I felt that he was honest and wasn't trying to "sell" as much as he was trying to meet my needs and make sure I was satisfied. He made the experience fun. More
by Apbird7
Employees Worked With
Nathan Riesen
July 25, 2012
Great salesman and follow up after sale. Would highly recommend Nate and Abby to friends, co-workers and family! Not happy with pressure to buy extended warranties on day we picked up the car! (this was recommend Nate and Abby to friends, co-workers and family! Not happy with pressure to buy extended warranties on day we picked up the car! (this was not from our salesman) More
by sueboo
Employees Worked With
Sue Krantz, Abby Riesen, Nathan Riesen
July 24, 2012
Before I tell you about my experience at Jon Lancaster I must tell you about my days of car shopping leading up. I went to three other dealerships, including the one that I bought my last vehicle and could must tell you about my days of car shopping leading up. I went to three other dealerships, including the one that I bought my last vehicle and could hardly get any help. At one of the dealerships it took 30 minutes for anyone to greet me (out in lot) or ask if I had any questions. In another I had to walk in and ask questions and the person I talked to had to look up information about the car I was looking at - he didn't even know general information about a car on their showroom floor. I was convinced that we jumped back several decades and they honestly thought I wouldn't be actually buying a car since I am a woman. My first experience with Nate Riesen was in my living room on the computer! As my online sales rep he answered all of my questions and invited me for a test drive. I went out to Jon Lancaster and was presently surprised to see 4-5 sales people out front as if they were waiting for me to arrive. I, of course, asked for Nate and waited only a few minutes until he was available. Almost instantly he remembered our conversation the night before and remembered the cars I was interested in. Nate answered all of my questions and shared his personal experiences of owning a Toyota. Nate was also very interested in how much I drive and how many miles I put on in a year to make sure the car was a good fit. I can't recall who I worked with in finance but this also was a great experience. Since purchasing my car I have been to the service center several times for routine maintenance and have had the same pleasant experience. My Jon Lancaster experience as a whole was and still is delightful and I have recommended many people to Jon Lancaster since I purchased my red 2008 Toyota Prius. As if that wasn't enough, I found a little gift bag of chocolates and Nate's business card waiting in my new car when I left for home! Honestly, I can't imagine purchasing a car anywhere else. Julie Larson, Proud owner of a 2008 Red Toyota Prius purchased at Jon Lancaster in Madison, WI More
by larsonjal
Employees Worked With
Julie Larson, Nathan Riesen
