East Madison Toyota

Our salesperson (Nate) was very helpful in the process of purchasing a new car. The dealership in general was clean and no one seemed in any way "pushy". Nate was attentive to our needs and was quick to fi purchasing a new car. The dealership in general was clean and no one seemed in any way "pushy". Nate was attentive to our needs and was quick to find an alternative when a particular option was not available on the model we were looking at. We would definitely purchase from Jon Lancaster (and Nate) again. More

We contacted Nate Riesen last summer and thought we were ready for a new van. The same day we took a test drive the stock market crashed. We were hesitant to make a purchase and put it off. It took sever ready for a new van. The same day we took a test drive the stock market crashed. We were hesitant to make a purchase and put it off. It took several months and we got back in touch with Nate. This time we took the plunge. We are busy and communicate often by email. Nate was prompt in responding and the price was better than what we could do elsewhere. What was really great? Nate helped us pull off a surprise with our kids. They had no idea we were going to buy the van. We told them we were going for a test drive. Nate took the time to show the kids around and then took them to our van and had them sit in it. We told them it was ours. Now we have a great Sienna. Nate is knowledgable, professional and obviously patient. We were happy with our experience with Nate and love our Toyota. We'd gladly work with Nate again. We did not trade in our old Sienna-its still a young 13. More

Lancaster had the best price & could get the exact vehicle we wanted. It was worth the 263 mile drive to pick up the Camry.Nathan responded to email & phone requests.We were impressed by the short ti vehicle we wanted. It was worth the 263 mile drive to pick up the Camry.Nathan responded to email & phone requests.We were impressed by the short time from ordering the color & accessories to delivery. The vehicle was detailed & ready when we arrived two hours early & met David. Nate covered all the features & offered his help if we had any questions. Nate also offered other options along with the finance person. We had to wait for the paperwork to be signed but it was a busy day. We paid in full at the time of purchase with no financing.Everyone was friendly & helpful.I also did a Toyota survey before this one.I would purchase again from Lancaster & would recommend to a friend. More

My husband and I were very happy with the purchase of our new Toyota 4Runner. We worked with Smart Toyota and Jon Lancaster and ultimately bought from Jon Lancaster because of the exceptional service and at new Toyota 4Runner. We worked with Smart Toyota and Jon Lancaster and ultimately bought from Jon Lancaster because of the exceptional service and attention we received. I have since recommended Jon Lancaster and Nate Riesen to several friends and family. More

The salesman was friendly and personable and assisted in finding me the car I was looking for. He was very knowledgeable and knew the Camry inside and out and able to answer all of my questions without hes finding me the car I was looking for. He was very knowledgeable and knew the Camry inside and out and able to answer all of my questions without hesitation. He understood that this was not my first Camry and was able to point out the difference and improvements. He listened to my needs and did not attempt to be to forceful in selling me something other than what I wanted. He was able to provide the car, color and options that I prefered. More

Nate was great to work with. I sought him out when I was ready to trade in my RAV4 - also bought by Nate. He treated me fair during that experience and knew he would be good to me when dealing on my Venza. ready to trade in my RAV4 - also bought by Nate. He treated me fair during that experience and knew he would be good to me when dealing on my Venza. Regarding my new Venza purchase, Nate worked hard to find the vehicle I wanted, negotiating with a California dealership in order to get the exact model and color. No small feat. Best way to describe Nate is, he's a cool dude that I trust. As long as Toyota makes cars that I want and as long as Nate is at a Toyota dealership, I will continue to buy from him. - Don Anderson More

It was a very pleasant experience purchasing our RAV4. Nate was great and the atmosphere in the dealership was wonderful. Everyone was willing to help. I never went to a dealership before where someone Nate was great and the atmosphere in the dealership was wonderful. Everyone was willing to help. I never went to a dealership before where someone would open the door for you the minute you arrived. We will definitely be back when we need to purchase another vehicle. More

Great car and a loyal Toyota (30 years) customer. Tell Great car and a loyal Toyota (30 years) customer. Tell Nate this will cost him a minimum of a hundred bucks. Nate told me "I can help you out with th Great car and a loyal Toyota (30 years) customer. Tell Nate this will cost him a minimum of a hundred bucks. Nate told me "I can help you out with that" responding to a comment, not a request I made at delivery regarding my engine compartment. A few days later it was $100 plus for Nate's "help" because, as I was schooled by Nate "people expect to be paid." Nate can be very condesending. Dealership great...Nate is a self important little irritant. More

I worked with Nate Riesen. I had heard very good comments about his work beforehand. He was very attentive to my schedule and questions regarding the vehicle. He also gave us good information about options i about his work beforehand. He was very attentive to my schedule and questions regarding the vehicle. He also gave us good information about options in terms of financing the purchase. One of the other reasons I decided to purchase the vehicle at Jon Lancaster was because of the exceptional service I had gotten with your dealership for many years on my previous Toyota cars. More

Nate was a pleasure to work with while going through our latest car buying experience at John Lancaster. He was very polite,displayed a good sense of humor, was extremely knowledgeble regarding the toyota p latest car buying experience at John Lancaster. He was very polite,displayed a good sense of humor, was extremely knowledgeble regarding the toyota products particularly the operation and function of the electronic features and operational interfaces. He was extremely flexable when it came to meeting our schedule for visits and delivery More