East Madison Toyota

CS - We were asked by a rep (Landon) if we had any questions within the first minute of arriving on the lot. Helpful - not pushy, therefore Great. Quality of work - the accountant was new and had som questions within the first minute of arriving on the lot. Helpful - not pushy, therefore Great. Quality of work - the accountant was new and had some issues with paperwork - asking us to sign documents that had no details filled in which wasn't good but he was friendly and explained that he was still new. Landon and accountant were both nice, not overbearing. The overall experience was good - not great because literally it took forever. We knew what vehicle we wanted, test drove it within 15 minutes of arriving at the lot, walked into the building at 2 pm from the test drive and didn't leave until after 6 pm with the vehicle because it was busy and everything seemed to take forever. We will definitely shop here for our next vehicle and ask for Landon. More

Tashi restored our faith in being able to find a salesperson who could put a smile on your face throughout the whole process of choosing, evaluating, and signing the purchase agreement for a new veh salesperson who could put a smile on your face throughout the whole process of choosing, evaluating, and signing the purchase agreement for a new vehicle. This was the best experience that we have had in over 40 years of buying vehicles for ourselves and our children. And, don't let the fact that she is female fool you because with her expertise she can talk specific car and truck facts with certainty. Her attention to detail and follow up on the transaction has been very good. She is personable, and honestly cares about customer satisfaction. She will undoubtedly see us back again. More

Shawn was extremely patient with me with the amount of time it finally took me to decide I really wanted a new vehicle, and he was very helpful! There was no pressure invloved in the sale, which is exactl time it finally took me to decide I really wanted a new vehicle, and he was very helpful! There was no pressure invloved in the sale, which is exactly what I wanted. And he helped me through the process of finding the right vehicle for me, a 2012 Toyota Prius V. I have not had the car long, but I love it so far! Everyone I dealt with at Jon Lancaster was very helpful. I was nervous about the "usual" car buying experience, but found it easy and actually enjoyable. A huge Thank You to Shawn and the rest of the Jon Lancaster employees. I would recommend them and buy from them again. More

Very simple clear cut deal; I had no questions or issues during my interactions with Shawn. Up sales were minimal and done in a low presser manner. Would certainly go to this dealer again. during my interactions with Shawn. Up sales were minimal and done in a low presser manner. Would certainly go to this dealer again. More

Shawn and the rest of the sales staff were very straightforward with no sales pressure. There was very clear communication and Shawn made sure we understood all aspects of the new car sale. The s straightforward with no sales pressure. There was very clear communication and Shawn made sure we understood all aspects of the new car sale. The sale was handled professionally and quickly. The price quote provided over the phone was honored and was very competitive. I highly recommend Shown and Jon Lancaster and have already done so to others. More

Shawn Stittleburg was the best car salesman I have dealt with. He was straight forward about price and was true to his word. He kept us in the loop without being pushy. He really spent a good deal of tim with. He was straight forward about price and was true to his word. He kept us in the loop without being pushy. He really spent a good deal of time with to make sure we knew everything we needed to know about the car. No haggling needed- he gave the best price for the new car and a fair price for our trade-in. Most of the negotiation took place with e-mails. All car purchases should be as easy as this. I would highly recommend Shawn to anyone in the market for a car. More

Billy was great.Very low key, non-pushy, thorough, and personable. Stephen was great when I had my previous car in for big repairs and the new one to get mud flaps and door guards. He explained everything personable. Stephen was great when I had my previous car in for big repairs and the new one to get mud flaps and door guards. He explained everything well. John didn't close the deal very well. He left the room several times to ask questions and I told him to start the payments on the 1st of the month. He said they would start May 1 but I got a notice from SPP that the payments start on 4/20.So except for the closing, I am very pleased with the process of buying my new car. I have bought all 3 of my Toyotas at Jon Lancaster. More

Tashi was fantastic. The person that finalized my paperwork was overly pushy on the added warranty. He would not take no for an answer. Not certain of his name. paperwork was overly pushy on the added warranty. He would not take no for an answer. Not certain of his name. More

I found Shawn very friendly and easy to work with. There were two primary factors in my decision to purchase from Shawn: 1 - He is willing to communicate & work out the sale details via email 2 - The pr were two primary factors in my decision to purchase from Shawn: 1 - He is willing to communicate & work out the sale details via email 2 - The price he gave me was by far the best price I found after talking to over ten other dealerships. Everything we discussed prior to our arrival at the dealership was exactly as Shawn said it would be and the experience at the dealership was great. If you are the type of person who doesn't mind traveling a bit to get the best deal on a car, definitely give Shawn & Jon Lancaster Toyota a try. I believe you will get treated well, get a great price, and have a low stress buying experience. I know I will recommend Shawn to any of my friends and family in the market for a new car. More

After trying to work with our local dealership multiple times only to be ignored and left outside forgotten about it was time to drive to a new dealership to get our first Toyota. After being impresse times only to be ignored and left outside forgotten about it was time to drive to a new dealership to get our first Toyota. After being impressed with the great e-price from Dave at Jon Lancaster I finalized a deal through email and several phone calls. It was very refreshing to arrive at a dealership 143 miles later to find that they stood behind everything verbally agreed upon and offered a level of customer service that was above anything I have experienced during a car purchase. I only wish they were local so I could have my new Camry serviced by them as opposed to my local dealer. More