East Madison Toyota

Thanks to Dave Virgell for giving us the best new car buying experience we've ever had. Dave was attentive to our needs, despite being very busy. He was knowledgeable on our new Venza and bent over bac buying experience we've ever had. Dave was attentive to our needs, despite being very busy. He was knowledgeable on our new Venza and bent over backwards to surpass our expectations and treat us properly. Dave even came in on his day off to complete the process when most convenient for our schedule. Having seen first-hand how some other Madison dealerships treat their customers, Jon Lancaster and Dave Virgell proved that buying a new car can be an enjoyable, honest and low-pressure experience. Thanks, Dave! More

I enjoyed discussing initial possiblities when deciding on the vehicle & then had a thurough introduction to the car after financials were explained and taken care of. on the vehicle & then had a thurough introduction to the car after financials were explained and taken care of. More

I originally started dealing with Jon Lancaster Toyota almost a month ago. From the get go we dealt with Trevor. We were in Hawaii at the time, stationed there, and dealing with a four hour time differenc almost a month ago. From the get go we dealt with Trevor. We were in Hawaii at the time, stationed there, and dealing with a four hour time difference. I let him know we were military PCS-ing to the area and in search of a Toyota Venza... I had very specific requests on which one I wanted as well, from options to colors. They beat any other prices I could find within a two hour radius of where we were moving, greater Chicagoland included, by far. Not only that, they held the exact car I wanted for THREE WEEKS for me, without a deposit, until we got into the area. We drove up today and finalized the deal and picked up our Venza. Not only was our Venza exactly as promised, so was the price, and they were actually able to beat our personal banks rate by .29%, which no dealership has ever been able to do for us before. I really can't say enough positive things about the dealership, I've never encountered one with such great people to deal with and so much integrity. Trevor and the finance manager, John, were awesome. We love our car, we love the price we got it for, we LOVE our rate, and we're blown away by the customer service we were shown... from half a world away, until we got here to pick it up. It's really nice, esp when your military and have so much going on with such a huge move, to find a place that will genuinely work with you and get you what you want. More

We started our search for a new Toyota ( V6Rav 4) via the internet quote process. Shawn Stittleburg was one of the people who responded and he worked hard for our business. The internet can be impersonal b internet quote process. Shawn Stittleburg was one of the people who responded and he worked hard for our business. The internet can be impersonal but Shawn worked with us on our needs via RFQ, email, and phone. Over time, it was clear that he was focused on our needs vs. trying to sell us something. We arranged an agreement via distance methods due to the positive relationship established. He is a good communicator, persistent, knowledgable and respectful. He provided good honest suggestions along the way and many of his suggestions were related to conversations with my wife early in the process; these suggestions were not financially beneficial from the sales side, but better met our true needs. He also balanced working with two people throughout the process. I started the process via the internet but was then gone on business. The middle stage was working with my wife where they found a vehicle and price in which they agreed. Then my wife was gone on travel and I ended up finalizing the deal and picking up the vehicle. Throughout the process Shawn effectively worked with both of us and again was very understanding of the changes along the way. Personally, I really appreciated how respectfully he worked with my wife during the process - that is not common in the industry. When I went to pick up the vehicle, Shawn was simply a very nice guy. He was positive, customer focused, detail-oriented, respectful to my college age daughter, and interested in ensuring we were fully satisfied. He was honestly disappointed that he couldn't meet both my wife and I since he had worked with both of us in the process. The dealership is 2.5 hrs. from our home, but we hope to stop by sometime so that both of us can thank him again. I also had an excellent experience with Matt Schnell, who handled the financial side of the transaction. He was also very customer focused, efficient, knowledgable and pleasant. If you are looking for a Toyota vehicle in the upper Midwest, I would recommend you get in touch with Shawn at Jon Lancaster Toyota in Madison, WI. He will work hard to meet your needs, provide excellent service, and a very fair price. The entire dealership is run very professionally and is a great buying experience. More

Car buying experience was nothing short of EXCELLENT! Transaction went as smooth one could ask for with really zero worries and little work on my end. Keep up the good work and I will be sure to contact Transaction went as smooth one could ask for with really zero worries and little work on my end. Keep up the good work and I will be sure to contact you for any future purchases. Thank you. More

Shawn was very pleasant to talk to and very knowledgeable about the vehicle we were looking to purchase. He was willing to work with us and provided the best price. When we set our financial terms he went about the vehicle we were looking to purchase. He was willing to work with us and provided the best price. When we set our financial terms he went to his financial team and found us a very competitive rate to meet our monthly payment requirements. After the sale he has been in touch making sure we are satisfied and he also made sure we had what we needed to be able to do online scheduling of maintenance for the future. I would recommend Shawn and Jon Lancaster Toyota & Scion to anyone looking for a new or used car. More

Mr. Rivera was very nice and not pushy! He would listen Mr. Rivera was very nice and not pushy! He would listen and then get it DONE! He made what I usually figure is going to be a hassle and a pain, easy Mr. Rivera was very nice and not pushy! He would listen and then get it DONE! He made what I usually figure is going to be a hassle and a pain, easy and pleasant. Would recommend him and Jon Lancaster to anyone. More

I would highly recommend this dealership for several reasons. One reason is that I believe I got a great deal. The price was good and I received a reasonable trade in value for my Jetta. Second, the reasons. One reason is that I believe I got a great deal. The price was good and I received a reasonable trade in value for my Jetta. Second, the sales person, David Fosco, was great to work with. He was very informative and no high pressure sales. Furthermore, the financial Services Manager, Matt Schnell, was also great to work with. My whole experience at Jon Lancaster was great and I would definately return to purchase another vehicle and recommend them to others. More

Mike was our first contact. He showed us what we wanted to see without the heavy sell. John went out of his way to work with financing in order to get us in a new vehicle. Granted, it was not the model w to see without the heavy sell. John went out of his way to work with financing in order to get us in a new vehicle. Granted, it was not the model we started with but we are very pleased with the results. David helped us the day we came to pick up our new Corolla. He answered all our questions. He even took the plates I transfered over and scoured the rust off them! We have never driven Toyota before. I have high expectations that I am sure will be satisfied. Thanks, guys! More

I worked for GM for 25 yrs-therefore thats all I ever drove. My son-in-law suggested we see Shawn as we were very displeased with a 2011 Buick LaCrosse. We leased a Rave4 Shawn showed facts and figures drove. My son-in-law suggested we see Shawn as we were very displeased with a 2011 Buick LaCrosse. We leased a Rave4 Shawn showed facts and figures where it was much better for us to drive this vehicle. Walked around it, showed us the interior, all the gadgets and gizmos, under the hood. We are senior citizens with lots of questions and we took lots of his time, and he never rushed us. I (we) never felt like he was pushing us into something. He showed where one vehicle was better for us than another. Great guy!! I will definately come back again because of him. More