East Madison Toyota

Shawn was very helpful and I would definitely recommend him and the dealership to anyone. We used TRUECAR.COM to obtain a competitive price quote online. Shawn was the only dealer that not only stood by him and the dealership to anyone. We used TRUECAR.COM to obtain a competitive price quote online. Shawn was the only dealer that not only stood by the price he quoted on TRUECAR but made the purchase simple and friendly. If you would like to deal with a Toyota Dealership I would recommend driving to Madison and working with Shawn. More

My overall experience is positive. The dealer tried their best to make the process simple. They also gave very detailed explanations of the new car. best to make the process simple. They also gave very detailed explanations of the new car. More

After researching our vehicle choice we decided on a RAV4. Jon Lancaster was the only dealer that could get a Limited in Pyrite Mica. Shawn was excellent in explaining the vehicle options,pricing and RAV4. Jon Lancaster was the only dealer that could get a Limited in Pyrite Mica. Shawn was excellent in explaining the vehicle options,pricing and financing options. He kept us informed on delivery status. The delivery process was very quick. Shawn did a very good job of explaining the vehicle operation and assisting with purchase of accessories we decided to add on the day of delivery. We were very pleased with Shawn and Jon Lancaster Toyota. More

Shawn was a dealer who will find the vehicle you want. Other Toyota dealerships we worked with did not go out of their way unlike Shawn. I have sent friends and family to him and they all said he was gre Other Toyota dealerships we worked with did not go out of their way unlike Shawn. I have sent friends and family to him and they all said he was great to work with and made everything very quick, fast ,and easy. I am glad we made the extra drive to Jon Lancaster we could have stayed closer to home however we were rewarded with great service, price, and sales service. More

I went in to get a squeak looked at and told them to get an estimate BEFORE working on my car so I could see if it would be covered in my warranty...after a few hrs they called me back and said that it was an estimate BEFORE working on my car so I could see if it would be covered in my warranty...after a few hrs they called me back and said that it was a bad throwout bearing for the clutch and wouldn't be covered under my warranty. They gave me the cost and I didn't want them to do it. cause it was NOT covered under my warranty. So instead of putting my car back together giving my car back at that point, (since they called me when my transmission was out) they said that they'd have to charge me the cost of installing my transmission back in ($800+). They said that I should just replace the clutch plates and such since it was already out(another 300+). They had me by my xxxxx at this point. They did give me a slight discount for the "misunderstanding" I asked them for the parts that they replaced. After waiting 25min they came back with only the throwout bearing and said the clutch plates were thrown out the day before. Does this sound fishy? DON'T TRUST THIS DEALERSHIP FOR SERVICE ! ! ! these are the reasons WHY??? Customer service.... Very poor,untrustworthy, and act like a scam is just everyday business. Quality of work... Well, they did fix the squeak but I don't think they truly replaced my clutch plates after dealing with them. Friendliness.... Not the greatest... but they're running a business. (I wish they would say hi. Overall experience.... I will never give them service again, and have been telling everyone I know about them. Price....It is a dealership so at $108 an hour...that probably is normal. Like I said they had me by the xxxxx and I wasn't going to pay them 800.00 for nothing....(800.00 no repair or 1,200.00 fixed...?) More

My expeience at Jon Lancaster was a good one. I went in with no expectations of purchasing a vehicle given my current situation. Shawn Stittleburg was very down to earth and so was John E Wineke. They work with no expectations of purchasing a vehicle given my current situation. Shawn Stittleburg was very down to earth and so was John E Wineke. They worked as a team to get me my a vehicle. I would recommend and return to this dealership in the future. More

Our recent experience of purchasing a new 2011 Toyota Venza was excellent in all respects. We met Shawn at a social event and the conversation turned to cars. One thing led to another and a week or so Venza was excellent in all respects. We met Shawn at a social event and the conversation turned to cars. One thing led to another and a week or so later, I was test driving a Venza at the Jon Lancaster dealership in Madison. We had some special needs and the Venza turned out to be the ideal vehicle for us. The whole transaction was the best new car buying experience we have ever had. Shawn was very helpful at every turn and was able to get us an excellent deal on our new Venza. At no time was there any pressure on us to buy. At the time of delivery, he went over all of the features so we felt entirely comfortable when we drove out of the dealership lot in our new vehicle. I would be happy to recommend Jon Lancaster's and Shawn to anyone. More

I've just leased my THIRD car with Shawn Stittleburg. That should about say it all, but I'll fill in the blanks. Shawn is the consummate sales professional. He has always been pleasant and respectful, an That should about say it all, but I'll fill in the blanks. Shawn is the consummate sales professional. He has always been pleasant and respectful, answering my questions with patience and detail. He makes himself available, even offering to come in on his day off to meet me. He is NOT pushy, rather he lets the consumer take the lead. He follows up regularly, checking in to learn how my car is working out. He remembers the little details (like how I preferred the first Camry to the Prius, and now back to a Camry!)He's one of the GOOD GUYS! Go Shawn! More