East Madison Toyota

Shawn was a dealer who will find the vehicle you want. Other Toyota dealerships we worked with did not go out of their way unlike Shawn. I have sent friends and family to him and they all said he was gre Other Toyota dealerships we worked with did not go out of their way unlike Shawn. I have sent friends and family to him and they all said he was great to work with and made everything very quick, fast ,and easy. I am glad we made the extra drive to Jon Lancaster we could have stayed closer to home however we were rewarded with great service, price, and sales service. More

I went in to get a squeak looked at and told them to get an estimate BEFORE working on my car so I could see if it would be covered in my warranty...after a few hrs they called me back and said that it was an estimate BEFORE working on my car so I could see if it would be covered in my warranty...after a few hrs they called me back and said that it was a bad throwout bearing for the clutch and wouldn't be covered under my warranty. They gave me the cost and I didn't want them to do it. cause it was NOT covered under my warranty. So instead of putting my car back together giving my car back at that point, (since they called me when my transmission was out) they said that they'd have to charge me the cost of installing my transmission back in ($800+). They said that I should just replace the clutch plates and such since it was already out(another 300+). They had me by my xxxxx at this point. They did give me a slight discount for the "misunderstanding" I asked them for the parts that they replaced. After waiting 25min they came back with only the throwout bearing and said the clutch plates were thrown out the day before. Does this sound fishy? DON'T TRUST THIS DEALERSHIP FOR SERVICE ! ! ! these are the reasons WHY??? Customer service.... Very poor,untrustworthy, and act like a scam is just everyday business. Quality of work... Well, they did fix the squeak but I don't think they truly replaced my clutch plates after dealing with them. Friendliness.... Not the greatest... but they're running a business. (I wish they would say hi. Overall experience.... I will never give them service again, and have been telling everyone I know about them. Price....It is a dealership so at $108 an hour...that probably is normal. Like I said they had me by the xxxxx and I wasn't going to pay them 800.00 for nothing....(800.00 no repair or 1,200.00 fixed...?) More

My expeience at Jon Lancaster was a good one. I went in with no expectations of purchasing a vehicle given my current situation. Shawn Stittleburg was very down to earth and so was John E Wineke. They work with no expectations of purchasing a vehicle given my current situation. Shawn Stittleburg was very down to earth and so was John E Wineke. They worked as a team to get me my a vehicle. I would recommend and return to this dealership in the future. More

Our recent experience of purchasing a new 2011 Toyota Venza was excellent in all respects. We met Shawn at a social event and the conversation turned to cars. One thing led to another and a week or so Venza was excellent in all respects. We met Shawn at a social event and the conversation turned to cars. One thing led to another and a week or so later, I was test driving a Venza at the Jon Lancaster dealership in Madison. We had some special needs and the Venza turned out to be the ideal vehicle for us. The whole transaction was the best new car buying experience we have ever had. Shawn was very helpful at every turn and was able to get us an excellent deal on our new Venza. At no time was there any pressure on us to buy. At the time of delivery, he went over all of the features so we felt entirely comfortable when we drove out of the dealership lot in our new vehicle. I would be happy to recommend Jon Lancaster's and Shawn to anyone. More

I've just leased my THIRD car with Shawn Stittleburg. That should about say it all, but I'll fill in the blanks. Shawn is the consummate sales professional. He has always been pleasant and respectful, an That should about say it all, but I'll fill in the blanks. Shawn is the consummate sales professional. He has always been pleasant and respectful, answering my questions with patience and detail. He makes himself available, even offering to come in on his day off to meet me. He is NOT pushy, rather he lets the consumer take the lead. He follows up regularly, checking in to learn how my car is working out. He remembers the little details (like how I preferred the first Camry to the Prius, and now back to a Camry!)He's one of the GOOD GUYS! Go Shawn! More

My wife and I have been looking for a used Prius for quite some time, so we decided to stop at Jon Lancaster to see if they had any on the lot. As we were looking at the ones available, we were cheerful quite some time, so we decided to stop at Jon Lancaster to see if they had any on the lot. As we were looking at the ones available, we were cheerfully greeted by Curt and immediately felt comfortable in talking to him about our wants and needs. My wife asked if they had any new Priuses on the lot as the price difference between used and the new base model was not that significant. Curt then showed us one that we immediately became attached to. After a short test drive we bombarded Curt with all kinds of questions about the car and its features. As Curt's specialty is used car sales, he didn't always know the answer but made every effort to find it. As our talks progressed, Curt determined that perhaps we should be talking to a new car salesman, one knowing more about the new Prius. At this point, Curt introduced this person to us and said that it would probably be best if he pass us on to him. Because of the rapport we had developed with Curt, we respectfully declined and continued to work with Curt. We felt the faith and trust we felt in him surpassed the minor inconvenience of not getting all our questions immediately answered. Curt continued to hustle as we had our trade-in evaluated and priced. He must have put on several miles walking about that afternoon to get our questions answered, showing us the new car features, working out the trade-in details for our current car, and so on, all the while being most cheerful and accommodating. In the end, my wife and I walked out of there feeling giddy about getting the car we wanted at a fair price from a sales person we believed was looking out for our best interests. We've had the car for more than a week and Curt has contacted us on numerous occasions asking if there are any questions or concerns about our purchase. The only real concern we have is that Curt won't be available for our next new car purchase. THANKS CURT! More

Landon went above and beyond the call of duty. very helpful with financing. verry friendly and very goo salesman. helpful in more ways then one. helpful with financing. verry friendly and very goo salesman. helpful in more ways then one. More

We were very pleased by our experience at Jon Lancaster, Mike Pionke our salesman was very personable and knew what he was selling, and I know it's the Financial Services managers job to sell us additional Mike Pionke our salesman was very personable and knew what he was selling, and I know it's the Financial Services managers job to sell us additional warrantees (everyone dreads this part of buying a car), he was not pushy about it at all. This was our fifth Toyata and I would definitely buy our next one here. More

The entire process was painless and Nate and the staff were very courteous, knowledgeable, and friendly. I was surprised how easy it was to buy a car. were very courteous, knowledgeable, and friendly. I was surprised how easy it was to buy a car. More