East Madison Toyota

My wife and I have been looking for a used Prius for quite some time, so we decided to stop at Jon Lancaster to see if they had any on the lot. As we were looking at the ones available, we were cheerful quite some time, so we decided to stop at Jon Lancaster to see if they had any on the lot. As we were looking at the ones available, we were cheerfully greeted by Curt and immediately felt comfortable in talking to him about our wants and needs. My wife asked if they had any new Priuses on the lot as the price difference between used and the new base model was not that significant. Curt then showed us one that we immediately became attached to. After a short test drive we bombarded Curt with all kinds of questions about the car and its features. As Curt's specialty is used car sales, he didn't always know the answer but made every effort to find it. As our talks progressed, Curt determined that perhaps we should be talking to a new car salesman, one knowing more about the new Prius. At this point, Curt introduced this person to us and said that it would probably be best if he pass us on to him. Because of the rapport we had developed with Curt, we respectfully declined and continued to work with Curt. We felt the faith and trust we felt in him surpassed the minor inconvenience of not getting all our questions immediately answered. Curt continued to hustle as we had our trade-in evaluated and priced. He must have put on several miles walking about that afternoon to get our questions answered, showing us the new car features, working out the trade-in details for our current car, and so on, all the while being most cheerful and accommodating. In the end, my wife and I walked out of there feeling giddy about getting the car we wanted at a fair price from a sales person we believed was looking out for our best interests. We've had the car for more than a week and Curt has contacted us on numerous occasions asking if there are any questions or concerns about our purchase. The only real concern we have is that Curt won't be available for our next new car purchase. THANKS CURT! More

Landon went above and beyond the call of duty. very helpful with financing. verry friendly and very goo salesman. helpful in more ways then one. helpful with financing. verry friendly and very goo salesman. helpful in more ways then one. More

We were very pleased by our experience at Jon Lancaster, Mike Pionke our salesman was very personable and knew what he was selling, and I know it's the Financial Services managers job to sell us additional Mike Pionke our salesman was very personable and knew what he was selling, and I know it's the Financial Services managers job to sell us additional warrantees (everyone dreads this part of buying a car), he was not pushy about it at all. This was our fifth Toyata and I would definitely buy our next one here. More

The entire process was painless and Nate and the staff were very courteous, knowledgeable, and friendly. I was surprised how easy it was to buy a car. were very courteous, knowledgeable, and friendly. I was surprised how easy it was to buy a car. More

We began with Ben when we were in the dealership for service on our 2002 Sienna. While waiting we looked at the new Siennas and took a test drive. Ben explained the bells and whistles. The steering w service on our 2002 Sienna. While waiting we looked at the new Siennas and took a test drive. Ben explained the bells and whistles. The steering was very important to us as my husband has severe arthritis in his shoulders. We then receive a call from Trevor about the departure of Ben and further contact was with Trevor. We kept in touch with Trevor while our ideal van was located and plans made to deliver it to Madison. When we saw our new van and discussed options and add ons with Trevor and Kevin, we had to wait another day for the undercoating and etc to be done. Throughout the entire procedure we were treated with kindness and respect. The dealer was able to make price reductions on some of the items, which we appreciated. Trevor was exceptionally helpful and considerate when going demonstrating the levers, buttons and operations before my husband drove it home. I was most impressed with his knowldge of the features and functions of the safety devices, engine and inner compartments. He was very well prepared!! I had been aware of Sienna's quality since I have been driving a 2002 for five years. My husband found the steering much more comfortable than a new Chrysler T&C and his previous T&C. He is now a believer in Toyota. More

Shawn was very efficient in providing us with the best quote we were able to find from Racine, WI up to Minneapolis, MN. He kept an open line of communication and answered all of our questions. We would quote we were able to find from Racine, WI up to Minneapolis, MN. He kept an open line of communication and answered all of our questions. We would highly recommend him to our friends and colleagues. More

Curtis was courteuos and helpful without being pushy. Everyone at Jon Lancaster was pleasant to deal with. The experience from start to finish was painless. I would definitely do business with Curtis a Everyone at Jon Lancaster was pleasant to deal with. The experience from start to finish was painless. I would definitely do business with Curtis and/or this dealership again. More

Overall, the experience was excellent. The only price concern was the price of a trade-in which may have been better, but it was fair for both parties. One aspect of the buying experience that I would l concern was the price of a trade-in which may have been better, but it was fair for both parties. One aspect of the buying experience that I would like make a suggestion on was that we spent over four hours at the dealership working everything out. Part of this was test driving two vehicles, but I was able to make a decision halfway through the process, but there was so much other stuff that the dealership representatives had to go through. It could have been done faster. More

Trevor was a great salesmen and we enjoyed working with him.....even our seven year old daughter said his service was excellent! Our experience over all was great! him.....even our seven year old daughter said his service was excellent! Our experience over all was great! More

The product was excellent and the sale was handled with knowledge, professionalism and without unnecessary pressure. Incentives were well explained as were post sales available services. knowledge, professionalism and without unnecessary pressure. Incentives were well explained as were post sales available services. More