East Madison Toyota

Nate was very friendly and easy to work with. His knowledge of the vehicle was impressive. Price was fair. I don't like to do reviews that must be a certain number of words. knowledge of the vehicle was impressive. Price was fair. I don't like to do reviews that must be a certain number of words. More

Our purchase was a good experience overall. Nate was very friendly and informative without being overly pushy. I have not been back since the purchase so I don't know about the follow up service. friendly and informative without being overly pushy. I have not been back since the purchase so I don't know about the follow up service. More

i explored buying a new Sienna back in February at another dealership. The salesperson I talked to quoted me a price based on the invoice to his dealership, which he showed me. he gave me a prelim another dealership. The salesperson I talked to quoted me a price based on the invoice to his dealership, which he showed me. he gave me a preliminary trade-in on my current kia van. finance rates at the time were not to my liking, so i passed on buying. flash forward to early june, i found through the internet that rates had improved and your web site showed some current inventories. Nate sent a quote the next day and i stopped in. i told him point blank that i was leaving on a 2500 mile driving vacation in 3 days, so if we couldn't come to terms in 24 hours I'd be passing on buying until next year. I stopped in during my work hours so I didn't have a lot of time. Nate was much more casual to deal with (less professional?!) than I'm sure most bosses or even some customers would prefer, but in an odd way, it works with his personality. He quickly worked out some numbers asking what options were important to me while respecting my need for speed in the process. I felt I was treated fairly in regards to price and trade-in value. I wasn't thrilled with the delivery process regarding the upselling of options, protection coverages, and warranties, although I understand that's how some guys get paid, it leaves a sour taste after an otherwise pleasant experience. Long story short, I got my wife a new van, we have a great driving vacation, and I wouldn't hesitate to contact Nate for any future vehicle needs. More

Earlier this year, my brother purchased a new Toyota from Shawn Stittleburg at Jon Lancaster Toyota. His buying experience was so positive that I too decided to contact Shawn to discuss the possibility of t Shawn Stittleburg at Jon Lancaster Toyota. His buying experience was so positive that I too decided to contact Shawn to discuss the possibility of trading my 2007 Prius for a 2011. My decision to trade, I knew, would be based on whether I could receive a fair market value for my trade-in based on the research that I had done. I was very pleased with the pricing, responsiveness to my questions, and Shawn's attentiveness to detail. He was extremely helpful in working out all the details of my transaction and I would highly recommend to anyone interested in purchasing a new Toyota to contact Shawn at Jon Lancaster! More

I was very pleased with their pricing, responsiveness to my questions, and the details of buying a new car at their dealership. Shawn was extremely helpful in working out the details and answering all of m my questions, and the details of buying a new car at their dealership. Shawn was extremely helpful in working out the details and answering all of my questions over the phone and made for an easy transaction. More

Both Shawn and Brian were first rate and made car buying a pleasant experience. I was unaware of the Dealer Service Fee when I came in so that was the only surprise. a pleasant experience. I was unaware of the Dealer Service Fee when I came in so that was the only surprise. More

I would highly recommend jon lancaster toyota to all my friends and family for one simple reason. Salesman Landon Fenz. He worked with us when We bought our new 2010 Toyota coralla and now with our 2006 friends and family for one simple reason. Salesman Landon Fenz. He worked with us when We bought our new 2010 Toyota coralla and now with our 2006 nissan pathfinder. Landon has a great personality. Very Friendly and out going. He went out of his way to make sure that our experience there was super fantastic. He was very knowledgable about thier product and was willing to take time with us as we looked thru car after car. Overall when dealing with Landon it felt more like dealing with family than some strange salesman. When we sat down to talk price with landon he went out of his way to make sure that we stayed within our alot budget. This may not count for much but i seriously think Landon Fenz needs some major recognization. I will continue to do my business there at jon lancaster toyota for many ears to come. More

Jon Lancaster was great to work with. Scott and Matt answered our questions, there was no pressure from them. We will definitely purchase another vehicle from them. answered our questions, there was no pressure from them. We will definitely purchase another vehicle from them. More

I scored Ben and the dealership with all 5's because I love my new 2011 Camry XLE and the service provided was fantastic. You can't beat 0% financing, a $500 toyota rebate, and the $1000 recent college g love my new 2011 Camry XLE and the service provided was fantastic. You can't beat 0% financing, a $500 toyota rebate, and the $1000 recent college grad savings. Thanks! More

I believe that real customer service is something that is becoming harder to find every day. All dealerships treat you well, until you've made your purchase and are out the door. Lancaster does so much more. becoming harder to find every day. All dealerships treat you well, until you've made your purchase and are out the door. Lancaster does so much more. Service after the sale is every bit as good as the service before the sale. Staff is top notch, deals are very competitive, and the service is second to none! I've purchased several vehicles over the last ten years. Each has been at a different dealership. The reason is simple. I hadn't had a real good buying experience, until now. Lancaster Toyota will be my dealership of choice for all future purchases. Thanks to everyone there and a special thanks to Mark Saunders for all of your help! More