East Madison Toyota

My wife and I were very pleased with the dealership and with Shawn. He is a good man and tries to do his best to make sure that the customer is satisfied with their purchase. I know that we would go back with Shawn. He is a good man and tries to do his best to make sure that the customer is satisfied with their purchase. I know that we would go back to Shawn if we were to buy a new Toyota. More

The personnel in sales,finance, and service that we met were helpful and friendly in their attittude toward us. This was our first purchase at Jon Lnascaster and we were very satisfied. were helpful and friendly in their attittude toward us. This was our first purchase at Jon Lnascaster and we were very satisfied. More

Shawn worked well with us. He got to know us and what are needs were for a new car. What I liked best is that he did not try to sell us features that we probably would not use, just the opposite he gave are needs were for a new car. What I liked best is that he did not try to sell us features that we probably would not use, just the opposite he gave us advice not to upgrade to certain features. Shawn also kept us informed about how long it would take our new Prius to arrive and frequent updates about it's arrival time. This was very helpful for us to get our finances arranged. I also want to add that the financial department was very helpful working with the insurance company that was handling reimpursement from an accident with our previous vehicle. I also felt very comfortable testing driving the vehicle with Shawn. I test drove the same vehicle at another dealship and the experience was not the same. This is what sold me on the car. I am looking forward to buying my next vehicle from Shawn. More

I was contacted by Shawn for my query on internet for quote on Toyota Corolla. Finally I bought Toyota Camry, as the deal Shwan worked out for me was very good. With very limited credite history I did quote on Toyota Corolla. Finally I bought Toyota Camry, as the deal Shwan worked out for me was very good. With very limited credite history I did not expect to get 0% APR, which he made possible & got me a good price on the car too. Shawn spent good amount of time to explain me the features of the car. I thought he was very patient in answering all the queries. I had a good experience with this dealer & would look for future business too. More

I have purchased several vehicles from Jon Lancaster Toyota and have always received friendly reliable help and assistance in purchasing my vehicles. My continued business has been due to the sales and Toyota and have always received friendly reliable help and assistance in purchasing my vehicles. My continued business has been due to the sales and financial people I have dealt with at Jon Lancaster Toyota. More

I gave the Great (5) rating above because of the unparalleled service, information, and help provided. I stopped in due to a recall on my 1996 Toyota Truck and left with a 2000 Toyota Tundra. I ha unparalleled service, information, and help provided. I stopped in due to a recall on my 1996 Toyota Truck and left with a 2000 Toyota Tundra. I have Multiple Sclerosis which makes walking difficult, Landon did alot of walking for me, retrieving things from my old truck and bringing the new truck closer to save steps. I am happy with the pricing for my old truck and the new. If I had been looking for a different truck the 2000 Tundra is just what I wanted, so happy you had it on the lot. The financing was quick and easy. More

We received the best quote from Jon Lancaster Toyota, from Shawn Stittleburg. We drove from ~300 miles to purchase a new van there. We were very happy with the customer service we received from Shawn, from Shawn Stittleburg. We drove from ~300 miles to purchase a new van there. We were very happy with the customer service we received from Shawn, in that we came in, knowing what we wanted and walked out as fast as possible. More

I purchased many cars over the years and felt this was the most positive experience. I was shown what great customer service really is all about. I certainly can see they value the customer and of course the most positive experience. I was shown what great customer service really is all about. I certainly can see they value the customer and of course the business. More

I haven't kept up with the latest technology in cars for over 13 year since I last purchased my Pontiac Montana in the fall of 1998. Mark explained many of the features and electronic controls in cars toda over 13 year since I last purchased my Pontiac Montana in the fall of 1998. Mark explained many of the features and electronic controls in cars today and then specifically in the 2009 Toyota Camry XLE, which really sold me on the one I purchased. As we sat in the one that I eventually purchased, he reviewed the basic controls of the doors lock/unlock; hood release, turn signals, windshield wipers, cruise control, steering wheel adjustment, window wipers and washer, inside lights -- most of which was similar to my Montana. The DRL and Auto control settings on the control arm for the headlights/parking lights was different from my Montana, which had no way of turning the running lights off, except through reprogramming. I like the location of on/off control for the fog lights on the same headlight control arm. The car I wanted had to have fog lights since I knew how much I relied on them over the past 13 years during heavy rains or fog, especially on roads that have faded painted lane separator lines or no lines along the shoulder of the roads. I don't think I would have found the fog light control switch if Mark had not pointed that out to me, nor would I have wanted to search for it if they were needed while driving home. He explained the multifunction display settings, the heating, cooling, air vent, and radio controls and display. I'd say most car drives are familiar with most (if not all) of the features and their locations mentioned above. But I have to admit that the overview of the above items gave me confidence that I'd have no problems in safely driving the vehicle home. I did not realize how important that was until driving home and wondering what would I have done if the windows had fogged up and I didn't know how to use the electronic control and display to direct the air to the front windshield vents. And he went on to explain the car security system and the importance of locking and unlocking the stearing wheel when turning the car off and on, respectively. I've never owned a car with a security system. I would not have known that information. The same is true of the air pressure sensors in the each of the wheel stem valves and the reset button on the inside of the glove compartment (do they still call it that?) We went over the on/off switch, the opening, and closing, and the tilt control for the moon roof; the controls on the steering while ( I love the “DISP” display button for the multifunction display on the instrument panel.); the 'blue tooth' support; the driver and front seat controls; the storage compartments; the location of the 12-volt power outlets; the audio-in aux port and switch; the pass-thru knock out plugs for keeping wires out of the way; the convenient storage areas for small devices like an IPOD; the seat heater switches; hour and minute clock setting switches; the trunk unlatch lever; gas tank door unlatch lever; rear defrost; cup holders, the programmable garage door/gate openers; the spare tire and its location; the compass in the rear-view mirror; and the read window defogger. I've probably missed other features that he mentioned. I appreciated him mentioning the front-end protective covering available to protect the paint and metal from those annoying stones kicked up by other vehicle ahead of us, as well as the side protective strips to protect against nicks from other car doors being opened to fast or just caught by the wind. Again, I was very appreciative of Mark spending the time to point out all the features and controls. That information adds to the enjoyment and feeling secure driving my new 2009 Toyota Camry XLE. More

I live 4 and a half hours from Madison, and highly recommend Shawn Stittleburg and Jon Lancaster Toyota to anyone, especially those of you miles away who can't visit the dealership and meet Shawn in p recommend Shawn Stittleburg and Jon Lancaster Toyota to anyone, especially those of you miles away who can't visit the dealership and meet Shawn in person. Whether over the phone, by email, or later in person when we picked up the car, I found Shawn to be very knowledgeable and an excellent listener who worked to understand exactly what we wanted. Shawn presented options for our consideration, and did not pressure us at any point in the process. In my situation, because of a critical illness in my family, it took over 2 months to complete our purchase. Throughout the entire process Shawn remained respectful and professional. We could not be more satisfied with our purchase, and without his help, I question whether we ultimately would have purchased from Jon Lancaster. Shawn worked with us to determine exactly what we wanted in a vehicle, and once we reached an agreeable price, he located that exact vehicle elsewhere and had it brought to Jon Landcaster for our purchase. Once the vehicle arrived at Jon Landcaster, Shawn worked with us through email and by phone to insure that we had everything we needed regarding financing and insurance before we left to come and pick up our new car. The evening we picked the car up, Shawn stayed late to accommodate my wife and me. He had already briefed the person who completes the necessary documents, title, and license forms, and physically walked with us through every step of the process to insure that our experience at the dealership was both short and stress-less. When we first arrived he took us to the car for our inspection. After the paperwork was completed, he thoroughly explained features of the car, and answered our questions. He even linked my phone to the audio voice recognition system. By the time we arrived home, we had a thank you email in our in-box, along with a user name and password, and links to the service department and to the accessories page. Thank you Shawn Stittleburg and Jon Lancaster More