East Madison Toyota

We shopped around for a new car for some time, and settled on Jon Lancaster Toyota because of the great experience we had with the staff, and with the car availability. I hope I don't have to buy a c settled on Jon Lancaster Toyota because of the great experience we had with the staff, and with the car availability. I hope I don't have to buy a car again soon, but if I do, I'd RUN to salesman George Penny - totally great guy, super knowledgeable, gives you the straight scoop, and big fun. We also had a great experience with the finance gent, John Winecke - another real pro. We felt these guys were trustworthy; there's nothing more important to us. We felt like we were in great hands at Lancaster Toyota - highly recommend them. Say hi to "George of the Jungle" for us! More

Rudy was really great in helping us find a car on lot that had the features we want and a color we liked. We knew we wanted a Corolla, so we test drove 1 used, and 2 new before deciding on the one we pur that had the features we want and a color we liked. We knew we wanted a Corolla, so we test drove 1 used, and 2 new before deciding on the one we purchased. The only thing I was disappointed with was that we couldn't complete the transaction on the same day (Saturday), and we had to come back on Monday, because we were trying to get the student discount. On Monday Rudy was on vacation, so John helped us finish the purchase, and was really helpful describing the add-ons and warranties for the vehicle. More

I was looking to buy my first car out of college, and Tashi helped me do just that. I was worried about going to a dealership, thinking that I would be pushed into buying something I wasn't truly interes Tashi helped me do just that. I was worried about going to a dealership, thinking that I would be pushed into buying something I wasn't truly interested in, but the sales staff, Tashi in particular, was wonderful. I never felt uncomfortable, and all my questions were answered in a way that I, as a first time buyer, could understand. More

I highly recommend Jon Lancaster and especially Shawn. He is an ace. I knew the exact car I wanted and exactly which options I wanted and had been looking a long time and was ready to buy and did not wan He is an ace. I knew the exact car I wanted and exactly which options I wanted and had been looking a long time and was ready to buy and did not want a lot of hassle. I was in contact with a few other Toyota dealerships online as well and although another dealer had a better price, they were not as responsive or as helpful as Shawn. As a matter of fact, Shawn found the exact car I wanted and brought it to Jon Lancaster without me even asking. The other dealer would not bring the car in unless I bought it, basically sight unseen, and they said I would be obligated once it was on the lot. Shawn said I was not obligated and if I did not like the car, no worries. He is very smart though because he knew I would love the car! And I did!! It was everything I had hoped for and more. I feel that Shawn was pretty fair in the whole deal and trade-in and he was very helpful to streamline the financing with Matt, the finance manager, too so most everything was ready once I needed to sign the papers. He went above and beyond to make sure I was taken care of and happy. It doesn't hurt that he has a good sense of humor and lots of patience and was able to answer my endless questions. Shawn has been in contact a few times after the sale as well to make sure I was able to operate all the features and that everything was going well. And it is, I love my car! As for the dealership, I had been in another Toyota dealership in Madison several times and was treated very differently. I had been in their showroom at times for 45 minutes or more with not ONE salesperson approaching me. And I got the feeling it was because I was a woman and had no man with me. At Jon Lancaster, every time I came in that showroom, I was immediately greeted and asked how I could be helped. I never felt slighted as a woman and both Shawn and Matt made sure I was treated fairly and with respect. I will never go to the other dealer again. I will, however, return to Jon Lancaster and recommend this dealer and Shawn very highly! More

I requested an internet quote through Consumer Reports on the Venza I was interested in. Jon Lancaster was 300 miles away and I originally only considered them because of the price they quoted. I was skept the Venza I was interested in. Jon Lancaster was 300 miles away and I originally only considered them because of the price they quoted. I was skeptical of the internet and only dealing by phone and email with a dealership and a person I had never seen. The reason I actually bought was because of all the work Shawn did to get me the car I wanted and the confidence I developed in him. I did not meet him in person until I picked up the car. When I picked up the Venza at the dealership everything went smoothly. He exceeded my expectations in the amount of time he spent with me to show me the features of the Venza and how they worked. He also called me about 4-5 hours into my drive home to check on my satisfaction. I would recommend Shawn Settleburg and the Jon Lancaster dealership. More

Personnel were very helpful and furnished me with brochures for the vehicle I was interested in. On my return visit, was greeted by Tashi and proceeded to inspect the Avalon that I had an interest brochures for the vehicle I was interested in. On my return visit, was greeted by Tashi and proceeded to inspect the Avalon that I had an interest in. After test drive, my wife and I sat down with Tashi and negotiated price over coffee! All this occured in a pleasant atmosphere! I always feel welcome at this dealership and this is the third new vehicle that my wife and I have purchased here! More

I would buy a car here again. Shawn was friendly and professional and the purchasing process was very efficient. The price offered on my 2011 Corolla was the best of multiple local dealers. I especially professional and the purchasing process was very efficient. The price offered on my 2011 Corolla was the best of multiple local dealers. I especially liked that I could submit necessary documentation by email ahead of time so that everything was ready when I came to the dealership. More

Mark Saunders was excellent to work with - very knowledgeable and helpful but not at all pushy. We found just what we were looking for and he made it easy to compare vehicles on our own standards. knowledgeable and helpful but not at all pushy. We found just what we were looking for and he made it easy to compare vehicles on our own standards. He was able to answer all our questions easily, but without guiding us towards a particular choice. I would recommend requesting to work with Mark if you are in the market for a used vehicle. The only problem with the service was the financing component - it took nearly 3 hours from the time we agreed to purchase the truck at the agreed upon price to the time we were signing paperwork. Our credit is great and the loan was easily approved, but it just took a very long time to get to the signing phase. Very slow process, but very friendly associates all the way through. More

Curtis was very helpful in finding a car for me. He knew everything that I was looking for and when we didn't find anything the first day, he offered to call me with anything new that came in. He called a f everything that I was looking for and when we didn't find anything the first day, he offered to call me with anything new that came in. He called a few days later with a car that fit everything I wanted and we bought it! Curtis was very friendly and I really appreciate that he called. Everything about this dealership was great! I will definately be returning the next time I buy a car! More

Recently I helped my son with a purchase of his first car and had the opportunity to work with Mark Saunders. Mark was outstanding! He help us select the perfect vehicle and at a great price as well. He too and had the opportunity to work with Mark Saunders. Mark was outstanding! He help us select the perfect vehicle and at a great price as well. He took the time to explain the process of buying a car and obtaining a loan to my son so that he was entirely comfortable with his selection. Overall a great experience. Thank you Mark More