East Madison Toyota

First of, Nate was genuine, funny and my wife and I can relate to him. He was detailed on our options and made us feel like he care and that we got the best value. He was friendly and we talke not just relate to him. He was detailed on our options and made us feel like he care and that we got the best value. He was friendly and we talke not just about the car we were looking for but also about family and life. Nate is not the traditional sales rep, he is a genuine person that happens to sale cars. More

Nate was terrific. He is probably the most caring salesman I have known. But just a few days after I bought my new Sienna I got an email from Jon Lancaster that everybody who buys this month gets salesman I have known. But just a few days after I bought my new Sienna I got an email from Jon Lancaster that everybody who buys this month gets free navigation. Shouldn't that offer be retroactive to last month? More

We went in on a Saturday without an appointment and Nate was quite busy. He still took the time to work with us. When he wasn't available Abby worked with us, continuing to answer questions. When we pick was quite busy. He still took the time to work with us. When he wasn't available Abby worked with us, continuing to answer questions. When we picked the car up, Nate was very thorough in this explanations about how everything worked. We especially liked his gift of candy that he included with our purchase. Nate and Abby are both very freindly and very knowledgeable. We enjoyed our experience. More

Nate has always taken the time for us no matter when we come in or call needing some assistance. He is always pleasant, will go out of his way to make sure his customer is satisfied, will help resolve any come in or call needing some assistance. He is always pleasant, will go out of his way to make sure his customer is satisfied, will help resolve any problems that come up with solutions that will satisfy the customer. More

Friendly service from the time we first made contact through delivery. Our Salesman obviously like his job but was also very good at it! I never felt pressured and left feeling we made new friends. T through delivery. Our Salesman obviously like his job but was also very good at it! I never felt pressured and left feeling we made new friends. Thanks to Nate and Abby who helped speed us through the delivery experience. Nate was very thorough with the orientation and had the answer to all my questions. I live 130 miles from this dealership and would recommend it to anyone I know looking for a Toyota. It was worth the drive! More

Tashi is the most patient and persistent sales person I have ever worked with. It was a pleasure to deal with her on the new Prius that I purchased. Everyone I have dealt with at Jon Lancaster has treated have ever worked with. It was a pleasure to deal with her on the new Prius that I purchased. Everyone I have dealt with at Jon Lancaster has treated me with great respect and provided excellant service in the new car sales and the service departments. More

My wife and I went into the Jon Lancaster dealership not knowing much about it and after meeting our salesman (Rudy Rivera) and seeing the showroom and observing other staff members we had no hesitation in knowing much about it and after meeting our salesman (Rudy Rivera) and seeing the showroom and observing other staff members we had no hesitation in buying three new cars over the course of four months (2010 Vensa 2010 Corolla and a 2011 Camry). We felt confident that the dealership was treating us in a honest and professional manner. We have a son that needs a car so we will be back for a forth Toyota. We especially enjoyed having Rudy as our salesman. We developed a trusting rapport with him that will last as long as he remains at Jon Lancaster. More

The process that Scott Schrimpf and Matt in finance presented was very professional. I was greatly surprised to get the acceptance with the financing and am glad it did not take as long as with my wife presented was very professional. I was greatly surprised to get the acceptance with the financing and am glad it did not take as long as with my wife’s new Toyota. I have found that getting this vehicle from your dealership has shown a higher level of knowledge and understanding of services to customers, which give them a more relaxed experience in making the right decision. I found that Scott Schrimpf was helpful in the whole process and should be commended along with Matt in finance in both vehicles that we have purchased. More

Nate was very helpful during our selection and purchase of our new Sienna. We went in to the dealership with a couple of models of Toyotas in mind as we narrowed down our search. Several visits later we of our new Sienna. We went in to the dealership with a couple of models of Toyotas in mind as we narrowed down our search. Several visits later we were down to two vehicles in the running, one being the Toyota Sienna and the other being a Mazda CX-9. I honestly don't remember how many times we stopped by the dealership to look at the vehicle again, or to ask more questions, as we were finalizing our decision of which vehicle would be our new purchase. Car shopping with two young kids is not easy, but Nate (and the rest of the crew at Jon Lancaster) made it as easy as can be. We appreciated the playroom for the kids, and the willingness to let the kids 'play' in the van as we negotiated the sale. We never felt like we were getting stares from across the showroom as we reminded our preschooler again and again to not touch any buttons. Knowing we had two young kids to deal with during the process, Nate and financing team (Matt, I think?) were wonderful in considering our time. The whole process wasn't a long drawn out ordeal as it can be at other dealerships. When we came to pick up and sign everything for the financing, everything was ready for us. Nate went over many of the items in the vehicle in a very efficient manner, and he even helped get the kids car seats installed for the ride home. Nate offered on several occasions that if we had any more questions or wanted to go over anything else that we were more than welcome to call or stop by. Nate's knowledge of the vehicles is great. However, what I appreciated even more was that we never felt uncomfortable or pressured during the whole process. Without hesitation, I would recommend Nate to anyone shopping for a new vehicle. More

my overall experence with rudy and the dealership was my overall experence with rudy and the dealership was very good. i would consider purchasing another vehicle from rudy and lancaster toyota. rudy wa my overall experence with rudy and the dealership was very good. i would consider purchasing another vehicle from rudy and lancaster toyota. rudy was very professional in his assistance in my transaction in purchasing the vehicle. the support staff was also very helpful. most of all i appreciate the fact that i wasn't pressured to buy. More