East Tennessee Dodge Chrysler Jeep

Will not go back. I purchased a truck from this dealership in 08. Later, I found I paid more at this dealership than any other Dodge dealership checked. I went in thi I purchased a truck from this dealership in 08. Later, I found I paid more at this dealership than any other Dodge dealership checked. I went in this week to purchase a car but the prices were still higher. Went to another dealership got the same vehicle for $2000.00 less. I would not recommend East TN Dodge. More

It was my first time purchasing from East Tennesse. Salesman was very easy to deal with, friendly, & helpful. Overall it was a good experience & I would recommend East Tennessee to friends. Salesman was very easy to deal with, friendly, & helpful. Overall it was a good experience & I would recommend East Tennessee to friends. More

the service was great and the sales persons were excellent I would recommend this dealership to anyone. Management and sales worked hard to get us the best deal possible and worked with us with no p excellent I would recommend this dealership to anyone. Management and sales worked hard to get us the best deal possible and worked with us with no pressure..THANK YOU EAST TENN DODGE More

On Friday, 8/12/2011, Safford F'burg helped us locate a 2011 Jeep Rubicon Unlimited at East Tennessee Dodge in Crossville, TN. Safford confirmed with East TN Dodge that the vehicle was still available and 2011 Jeep Rubicon Unlimited at East Tennessee Dodge in Crossville, TN. Safford confirmed with East TN Dodge that the vehicle was still available and that they were willing to do a "dealer exchange." After the usual haggling with Safford, we agreed to purchase the Jeep and submitted a downpayment in the amount of $8000. Safford again contacted East TN Dodge and advised them the vehicle was sold. Safford advised they would overnight a check for payment of the Jeep and arrange to immediately pick it up for transport to Virginia. On Saturday, 8/13/2011, we went back to Safford to tidy up some paperwork. Upon arrival, the sales staff advised us that they had just received a call from East TN Dodge who advised the Jeep had been WRECKED that morning by one of their employees! Safford took the information at face value and the two dealerships agreed to nullify the dealer exchange. However, we were suspicious and immediately, but discreetly, contacted East TN Dodge. We expressed an interest in purchasing this particular Jeep. To our dismay, we spoke to two separate individuals who advised us the Jeep had been SOLD 30 minutes ago. We then asked if there was some confusion and inquired if the Jeep had been wrecked. East TN Dodge insisted the vehicle had NOT been wrecked! After wading through the muck, we determined East TN Dodge appeared to have provided completely false information to Safford and simply sold the vehicle out from under them (and us)! Thereafter, we met with Leo(General Sales Mgr) and Jim(VP), both of whom advised there was not a lot they could do, except 1) make a complaint against East TN Dodge through corporate and 2) help us find another Jeep. Needless to say, we were NOT happy! To our knowledge, East TN Dodge never offered or did anything to atone for what many might deem to be an apparent lack of integrity! In our opinion, they (not Safford) should have done SOMETHING to regain Saffords trust and/or to help get us a better deal. Apparently, that was wishful thinking on our part. In all honesty, we should have probably just abandoned Safford and gone to another dealer. Moreover, we should have probably abandoned Jeep/Chrysler products altogether! However, we really had our hearts set on a Jeep Rubicon, and Joan and Troy (sales) had been VERY polite and professional! Luckily, Safford located a 2012 Jeep of interest to us in Charleston, WVA. Safford agreed to obtain the Jeep and have it shipped to their dealership with no obligation for us to purchase. One week later, the Jeep arrived at the Safford dealership and we made the purchase. We feel relatively confident that Safford did what they could to give us a good deal. But again, we believe it should have been even sweeter compliments of East TN Dodge. In the end, we did get a Jeep Rubicon, although our wallet ended up lighter having gone from the 2011 with rebate to the 2012 model with no rebate. But, we can say this for sure...the actions of East TN Dodge left a bitter taste in our mouth and definitely took ALL of the excitement out of our new purchase! Would we recommend Safford F'burg? Yes. Would we recommend East TN Dodge? Absolutely not! More

This was the easiest purchase I have ever made had everthing ready when I got there. The salesman was wonderful and polite got my kids balloons everthing was great could not have asked for anything be everthing ready when I got there. The salesman was wonderful and polite got my kids balloons everthing was great could not have asked for anything better. If you are looking for a car see Ben Wilson at East Tennessee Dodge. He is by far the best salesman I Have EVER worked with. More

By far the worst experience I've had with an dealership. Sold me an 06 Nissan Frontier. When I got home, engine light came on and the gas hand drop to E instantly. The fuel sensor unit was out in the vehicl Sold me an 06 Nissan Frontier. When I got home, engine light came on and the gas hand drop to E instantly. The fuel sensor unit was out in the vehicle. Which is going to cost $600 to fix, and they wouldn't help me with that, and their "3k miles or 3 month warranty" they give you would not cover it. A month down the road they still haven't got my tags for the truck. I asked them to send me another one on Monday "Tags expire Friday" friday rolled around still no tags. So I called them back asking what was going on and the lady that does their tags said she couldn't have them to me till monday or tuesday. So they got the manager Jason on the phone and he is having Chris bring them to me. So we'll see how tha goes. So I would not recommend this dealship to anyone. More