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East Tennessee Ford
Crossville, TN
95 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 95 reviews
June 18, 2025
they figured out the issue and paid for it themselves because I bought used 1 month ago because I bought used 1 month ago More
by dkmyers2
Employees Worked With
June 18, 2025
Great experience as always. East Tennessee. Ford always does an outstanding job with my service. East Tennessee. Ford always does an outstanding job with my service. More
by STOVERWADE
Verified CustomerJune 18, 2025
The service dept is always awesome and quick. We were in and out in just a little while. Will is always great and easy to work with We were in and out in just a little while. Will is always great and easy to work with More
by SMITTY26681
June 18, 2025
All went as it should, no issues, none. Will did great. Have a very nice day. Will did great. Have a very nice day. More
by MCSPITLER8
Employees Worked With
June 18, 2025
There was a few issues, but the Service Manager, Doug Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me a happy customer! More
by PHILPERRY
Employees Worked With
June 18, 2025
Great customer service. Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thoroug Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thorough More
by MASSAROMICHAEL84
Employees Worked With
Other Employees :
Malachi Ray is a great salesman
June 15, 2025
Work completed in a timely manner and good communication. New ca complimentary services and oil change New ca complimentary services and oil change More
by JLAPSLEY
Employees Worked With
June 15, 2025
Wonderful staff even though they have to upsell! Great work and customer service. Always attentive to the vehicles needs. Great work and customer service. Always attentive to the vehicles needs. More
by lindaafisk
Employees Worked With
June 15, 2025
Very good service and polite employee loyees a comfortable atmosphere Overall a very good experience! comfortable atmosphere Overall a very good experience! More
by MARKEWOODY3
Employees Worked With
