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East Tennessee Ford

Crossville, TN

4.9
118 Reviews
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2712 North Main Street

Crossville, TN

38555

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Showing 118 reviews

March 05, 2026

I was very satisfied with the service provided by Ocean Honda. They provided me a loaner car, which was very convenient. More

by kedwards
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

East Tennessee Ford responded

Thank you for the five-star rating. Doug and our service team are glad the loaner car made your Honda service visit more convenient. We look forward to assisting you again. Andy Pugh General Manager andy.pugh@etnford.com

October 03, 2025

Excellent service, good customer service, excellent salespeople, good experience , shortly wearing time to process everything More

by zunildavillalona15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Authier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Abston
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2025

We came in expecting a fight and my sales man was Tylor and I kinda felt comfortable, he listened showed I the models we were interested in and left with what I felt was a fair dealer for us both, we had f More

by Paizano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tylor
September 20, 2025

I have a Honda from ocean Honda of Groton . why I'm i get a survey from a Ford dealership More

by SUB.SAILOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Standel from ocean of goton
July 21, 2025

Excellent customer service. Mitch was awesome!! It turned out that my car just needed a new battery. More

by PWETTLAUFER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
July 12, 2025

Got in line to be checked in and they took the customer that came in behind me first the girl did apologize, but it put me off . Checking out was just OK. More

by ambough1953
Recommend Dealer
No
July 11, 2025

Requested work completed correctly the first time I Thank You Will and the Service department team I will definitely recommend this Dealership More

by PRWTRAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

will Harvey is a great service tech. He is always friendly and is really concrned with the customer More

by EDWARDZUBAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

They always treat us like family and take care of our vehicles as if it was their own More

by zimiweb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

East Tennessee Ford has a great service department. I have been pleased with everything they have done. I have purchased a couple of vehicles from them and will continue to go back there. More

by rickfyfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Williams
1
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