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East Tennessee Ford
Crossville, TN
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 117 reviews
June 26, 2025
East Tennessee Ford ‘s service department and dealership is awesome. They have always taken very good care of us and our vehicles. We have bought 2 vehicles from them and our very happy with the purchases a is awesome. They have always taken very good care of us and our vehicles. We have bought 2 vehicles from them and our very happy with the purchases and the service departu. More
by PSSCHILLING
Verified CustomerEmployees Worked With
June 23, 2025
Had my F250 serviced. Good communication throughout the process. Thanks for a job well done. Good communication throughout the process. Thanks for a job well done. More
by Kenslimf16
Employees Worked With
June 22, 2025
I made an appointment with the service department to have my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was to my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was told that the oil change and tire rotation was completed ant the electrical problem was being worked on at that time. I received a call from the service department at 5:00 PM to say that the vehicle servicing was completed. The service overall was great but the time to complete the service was a bit too long since I made an appointment. More
by HRM.JEFF
Employees Worked With
June 22, 2025
They always take good care of us! We have bought two vehicles here and always have them serviced by them. We have bought two vehicles here and always have them serviced by them. More
by jasondeibler79
Employees Worked With
June 22, 2025
Everything went smooth. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. More
by ROSESNRACIN24
Employees Worked With
June 20, 2025
Dropped in for an unexpected issue. The service dept took care of me and repaired it within a short period of time The service dept took care of me and repaired it within a short period of time More
by KJD
June 20, 2025
A pleasant experience. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. More
by Tunderwood9406
Employees Worked With
June 20, 2025
Austin was very friendly and helpful. He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him More
by BETTYSTAB13
Employees Worked With
Austin
June 20, 2025
Service Department is very knowledgeable and works on the truck very quickly! Super friendly and explains what needs to be done. truck very quickly! Super friendly and explains what needs to be done. More
by linrio16
Employees Worked With
