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East Tennessee Ford
Crossville, TN
114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 114 reviews
June 22, 2025
Everything went smooth. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. More
by ROSESNRACIN24
Verified CustomerEmployees Worked With
June 22, 2025
I made an appointment with the service department to have my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was to my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was told that the oil change and tire rotation was completed ant the electrical problem was being worked on at that time. I received a call from the service department at 5:00 PM to say that the vehicle servicing was completed. The service overall was great but the time to complete the service was a bit too long since I made an appointment. More
by HRM.JEFF
Employees Worked With
June 20, 2025
Dropped in for an unexpected issue. The service dept took care of me and repaired it within a short period of time The service dept took care of me and repaired it within a short period of time More
by KJD
June 20, 2025
A pleasant experience. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. More
by Tunderwood9406
Employees Worked With
June 20, 2025
Austin was very friendly and helpful. He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him More
by BETTYSTAB13
Employees Worked With
Austin
June 20, 2025
Service Department is very knowledgeable and works on the truck very quickly! Super friendly and explains what needs to be done. truck very quickly! Super friendly and explains what needs to be done. More
by linrio16
Employees Worked With
June 19, 2025
My service was fast and efficient. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. More
by BUTTERCUPARCH
June 19, 2025
Serviced in fairly reasonable time. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. More
by oinksnmore
Employees Worked With
June 19, 2025
For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship screwups. Cost comparable to other places. Also purchased three new cars over the 8 years. No issues. More
by CHILDXI
