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East Tennessee Ford
Crossville, TN
96 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 96 reviews
June 10, 2025
Friendly, clean and helpful. In and out in record time. Explained all service provided that day In and out in record time. Explained all service provided that day More
by CANDT1975
Verified CustomerEmployees Worked With
June 10, 2025
Everyone there at the dealership was very kind and informative. There was no pushing us and trying to get me to buy the car. informative. There was no pushing us and trying to get me to buy the car. More
by JMGIBSON74
June 09, 2025
Drew was very professional and helpful , would definitely recommend. Didn’t feel any pressures and willing to answer all questions and concerns. recommend. Didn’t feel any pressures and willing to answer all questions and concerns. More
by tracylynn2454
June 08, 2025
East Tennessee Ford has always been helpful and courteous. Their Service Dept. answers my questions and goes above and beyond.. courteous. Their Service Dept. answers my questions and goes above and beyond.. More
by THINKLE556
Employees Worked With
June 08, 2025
F-150 brake repair and new tires. All done according to quoted price and length of service time. All done according to quoted price and length of service time. More
by TROUTDOOD
Employees Worked With
June 08, 2025
Always a positive experience with great customer service. Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick r Service advisor Will was able to meet my request on short notice and had my car ready ahead of schedule. Very satisfied. Thanks Will for your quick response. More
by JLTHERING
June 08, 2025
William provided friendly and proficiently service. Ensured my Ford points were used towards my service Ensured my Ford points were used towards my service More
by TABITHA3718
Employees Worked With
June 07, 2025
Taken care of in a timely manner and stayed in contact to let me know what the issues were and when it would be finished. Much appreciated. let me know what the issues were and when it would be finished. Much appreciated. More
by 4macs1992
June 07, 2025
I did not have an appointment and drove in because my Escape had a brake light out. They got me in and fixed it. Escape had a brake light out. They got me in and fixed it. More
by CREWSCAROL
Employees Worked With
June 07, 2025
I am very satisfied with the service department at east tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. More
by anotherbigg
Employees Worked With
