East West Lincoln

Terrible customer service and follow up Had repair done that only needed a fraction of the brand new parts that I supplied and was told the unused new parts would be returned only to be tol Had repair done that only needed a fraction of the brand new parts that I supplied and was told the unused new parts would be returned only to be told they were thrown in trash. Have called at least 5 times with no response. More

Great Experience with Tommy Verola of East West Lincoln I just purchased a certified preowned Lincoln Navigator from Tommy Verola of East West Lincoln and I could not be any happier with the experience. I I just purchased a certified preowned Lincoln Navigator from Tommy Verola of East West Lincoln and I could not be any happier with the experience. I purchase many high end vehicles and I can honestly say that Tommy was one of the best and most professional individuals with which I have ever transacted. He was knowledgeable, friendly, communicative, respectful and flexible throughout my entire process - despite that I was nearly 200 miles away. I highly recommend East West Lincoln and especially Tommy Verola if and when you're in the market for your next Lincoln. More

Body shop repair. I had my Ford F150 in for a body repair. Your body shop manager, Danny Johnson, Jr handled the repair in a timely manner. The truck was ready when pro I had my Ford F150 in for a body repair. Your body shop manager, Danny Johnson, Jr handled the repair in a timely manner. The truck was ready when promised and came in under the original estimate. The repair and paint job is flawless and looks perfect. I could not be happier. More

Easy, low-stress buying experience We worked with Chevist at East-West Lincoln to purchase a 2009 Ford E-350 for our non-profit organization. Because we transport high school students, We worked with Chevist at East-West Lincoln to purchase a 2009 Ford E-350 for our non-profit organization. Because we transport high school students, safety was an absolute must, but we also had a small budget. Chevist worked with us to help us find the perfect van at auction, then brought the van from NY to MD and then ensured that it met all the inspection requirements. He even threw in armrest covers to cover the age-worn armrests in the front. He was prompt, responsive, and truly had our best interest at heart throughout the process. Our students and counselors have been thrilled with the new van, and I am confident that we invested our money wisely. More

Outstanding East West sets a great example for other dealerships. They have excellent customer service and always ensure the customer gets what they want. I would East West sets a great example for other dealerships. They have excellent customer service and always ensure the customer gets what they want. I would highly recommend them to anyone looking for a car. More

Great dealer! I have nothing but good things to say about East West. They have a great staff who are always helpful and willing to go the extra mile. I would highly I have nothing but good things to say about East West. They have a great staff who are always helpful and willing to go the extra mile. I would highly recommend them to anyone looking for a car. More

car shopping made easy From start to finish they made me feel like family! Great selection of vehicles! I would recommend them to anyone that wants a great deal with knowl From start to finish they made me feel like family! Great selection of vehicles! I would recommend them to anyone that wants a great deal with knowledgeable staff! More

Extraordinary Service I have bought many cars over the years and by far the best experience from purchase to service work has been at East West Lincoln. They treat their cu I have bought many cars over the years and by far the best experience from purchase to service work has been at East West Lincoln. They treat their customers like family. More

Great Service I have been buying cars from East West for over twenty years. Their service department keeps us coming back. Courteous, friendly and professional se I have been buying cars from East West for over twenty years. Their service department keeps us coming back. Courteous, friendly and professional service is what you can expect at all times. More

DO NOT GO HERE I would NEVER recommend this place to anyone. I took my car here to get fixed at the body shop after I got rear ended. Danny Johnson Jr. told me it wo I would NEVER recommend this place to anyone. I took my car here to get fixed at the body shop after I got rear ended. Danny Johnson Jr. told me it would be done super fast no big deal and that they would keep constant communication with me while it was in the shop. Literally everything he told me was a lie. The car was in there for 4 WEEKS!!! They never called or e-mailed me ONCE. I called multiple times to check in with when it would be done, and got 4 different dates, each time pushing it out further. I wouldn't have even known it was going to be done unless I called them. WORST CUSTOMER SERVICE EVER. Then I get there, and you would think after having my car for an entire month everything would be done correctly, NOPE! There were still scratches and my backup camera was not set right (and they said there was nothing they could do to fix it). I have honestly never been so furious in my life. The entire time Danny, who is some sort of manager never apologized, never acted like anything was wrong. Now I understand things taking longer than planned, but the lack of communication was something that they could have done better, and there is NO way it should have taken that long in the first place. Moral of the story DO NOT take your car here. More