Eastern Shore Toyota

2016 RAV4 Everything was great! However, we are still waiting to hear from our salesperson to call regarding the hairline scratches on the car to get the auto Everything was great! However, we are still waiting to hear from our salesperson to call regarding the hairline scratches on the car to get the auto butler scheduled to take care of them. Also, I noticed there was no manual with the car. We called Justin once I got home and noticed there was no Owners Manual and he said he would check to see if he could get us a 2016 RAV4 Owners Manual. Unfortunately we still have not heard back from him regarding that problem either. If these problems get taken care of everything is great! If not, that’s a different story. ......to be continued Diane Struthers More

Sales My Husband and I recently purchased a 2019 Toyota Rav4 LE. Our Sales Consultant, Eric Lewis, was knowledgeable and helpful. The only negative part of My Husband and I recently purchased a 2019 Toyota Rav4 LE. Our Sales Consultant, Eric Lewis, was knowledgeable and helpful. The only negative part of our experience with this dealership was the financing. We were not financing the car. However, we had to go through that process, which took hours. This was not the Salesman's fault. Even with this said, we would still recommend the dealership and definitely the salesman (Eric Lewis). Bernie & Linda More

Scott Forte was pleasant and very knowledgeable about the Highlander that I bought. But when it came to the final paperwork they had a computer problem and that took about three times longer than it should Highlander that I bought. But when it came to the final paperwork they had a computer problem and that took about three times longer than it should have taken. I would give Scott five stars. More

The people at EST will do everything possible to get you in the vehicle that you want. Alonzo F. and Johnathan H. are just great and will go the extra mile to make sure you are happy with your purchase. Thi in the vehicle that you want. Alonzo F. and Johnathan H. are just great and will go the extra mile to make sure you are happy with your purchase. This is my second vehicle purchased this year. I don’t remember the name of the sales manager that helped but he was patient and listen to my needs and concerns. Also Denis in finance! More

Service Dept. New Key programmed Jacob was very attentive when I arrived at the service dept. He checked on my parts that were on order and helped me with some oth New Key programmed Jacob was very attentive when I arrived at the service dept. He checked on my parts that were on order and helped me with some other matters that I needed addressed. When my FJ was ready he hunted me down since I was wondering around the showroom, to let me know the service was done. More

Brandon Donerson was an excellent sales person - could answer every question we asked, very congenial, tried to help us in any he could and after the sale, he took us for a ride to show us how everything answer every question we asked, very congenial, tried to help us in any he could and after the sale, he took us for a ride to show us how everything on the car worked. No other salesman we’ve had on our other 2 vehicles at Eastern Shore ever explained everything like Brandon. Great salesman! More

I had excellent customer service. Great trade in and discount on new vehicle. I highly recommend this dealership! Eastern Shore Toyota in daphne Alabama, wonderful! discount on new vehicle. I highly recommend this dealership! Eastern Shore Toyota in daphne Alabama, wonderful! More

Everyone at Eastern Shore Toyota was a pleasure to deal with. My salesman, his manager, the business manager and general manager conducted themselves very professionally and provided nothing but helpful i with. My salesman, his manager, the business manager and general manager conducted themselves very professionally and provided nothing but helpful information. When I left I felt like I got a fair deal and they will provide great customer service! I highly recommend giving them a shot. More

Bought a used car on labor day weekend. I still do not have my registration. Lost paperwork, incorrect paperwork you name it. Terrible costumer service have my registration. Lost paperwork, incorrect paperwork you name it. Terrible costumer service More

First time car buyerThis was my first time buying a First time car buyer This was my first time buying a vehicle on my own and naturally I was nervous. Ed Reese helped me tremendously and made me more First time car buyer This was my first time buying a vehicle on my own and naturally I was nervous. Ed Reese helped me tremendously and made me more confident of my choice by making sure that the decision was mine and that I could walk away if I wasn’t 100% sure. I would definitely recommend anyone looking for a new vehicle to Eastern Shore Toyota! More