Eastern Shore Toyota

Great experience at Eastern Shore Toyota! I hate buying cars but Jacob helped make the experience pleasant. He spent a lot of time with me helping me decide exactly what I wanted. Then Mac in finance was cars but Jacob helped make the experience pleasant. He spent a lot of time with me helping me decide exactly what I wanted. Then Mac in finance was great! Thanks guys and I love my Highlander!! More

My spouse wanted a hybrid and got he one at eastern My spouse wanted a hybrid and got he one at eastern shore. Clayton Jones was fantastic. Exceeded expectations. Best car we have ever had. We will My spouse wanted a hybrid and got he one at eastern shore. Clayton Jones was fantastic. Exceeded expectations. Best car we have ever had. We will be a repeat customer. More

Very happy with my recent purchase. One small negative is that the vehicle was claimed to have a certain package and it was missing about 25% of the package. This was not added upon request unfortunately so that the vehicle was claimed to have a certain package and it was missing about 25% of the package. This was not added upon request unfortunately so I will have to purchase the rest myself. Other than that, it was a very smooth transaction. More

AUTO BUTLER AND 10,000 MAINTENANCE SERVICEOverall AUTO BUTLER AND 10,000 MAINTENANCE SERVICE Overall excellent customer service. Billy made sure that everything needed for my Highlander, maintenance AUTO BUTLER AND 10,000 MAINTENANCE SERVICE Overall excellent customer service. Billy made sure that everything needed for my Highlander, maintenance wise are done like the way he took good care of our previous car, Sienna. Thank you. More

Finance department misleading! I was told that I would receive 3 options from the lifetime warranty options at no price, but that did not show on my final paperwork. I was charged over $1,600 where as I receive 3 options from the lifetime warranty options at no price, but that did not show on my final paperwork. I was charged over $1,600 where as I could have purchased the entire lifetime warranty for $1200. On the hand my sales Rep. was outstanding! More

Always Way Above Expectations As always, way above expectations and willing to go above and beyond already high levels of customer service. This is why I am a repeat customer and As always, way above expectations and willing to go above and beyond already high levels of customer service. This is why I am a repeat customer and always will be. More

Great experience. I always know I will be treated well at Eastern Shore They always go the extra mile Jake did well by me I would rate Jake excellent Eastern Shore They always go the extra mile Jake did well by me I would rate Jake excellent More

Great experience buying a used car. The sales staff were very accommodating with great customer service. No one was pushy. Finance was very helpful. Highly recommend. very accommodating with great customer service. No one was pushy. Finance was very helpful. Highly recommend. More

Great experience buying a new vehicle. Sales staff was extremely knowledgable about the truck and finance staff was friendly. No one was pushy and they helped me find exactly what I needed/wanted. extremely knowledgable about the truck and finance staff was friendly. No one was pushy and they helped me find exactly what I needed/wanted. More

Greatest customer service in showing my granddaughter cars. Everything was explained to her. They let her test drive any car. She wasn’t sure what car she wanted. She found her perfect car. They even put cars. Everything was explained to her. They let her test drive any car. She wasn’t sure what car she wanted. She found her perfect car. They even put a big red bow on it when she went to pick it up. Thank you for making her feel special. Only complaint is paper work wasn’t ready when we got there & it took about 1.5 hours. More