Eastern Shore Toyota

BAD!!!! Got there @ 12 Saturday had 2 cars picked out by 5pm sales person told me we were next for financial paperwork sales manager said we were looking at 3 Got there @ 12 Saturday had 2 cars picked out by 5pm sales person told me we were next for financial paperwork sales manager said we were looking at 3 to 4 more hours and it was 7pm @ that time. So they let us take both cars home. To come back the next day Sunday. That we would in right in to do paperwork. I got a text from sales person at 1130 am telling me that they were there if I wanted to come in so I got there at 1145 and after waiting 2 hours I finally got my paperwork done!! And left there at 430 pm just to leave with a car that needs to b detailed and cleaned from stickers in windows. Also only got one key for my truck was told would leave with 2!!!!! On the plus side the guy that did the paperwork in the financial office was GREAT! More

Terrible service dept. I just pulled into the dealership to get my car serviced. After 10 minutes of waiting around for someone to acknowledge my existence, I decided to go I just pulled into the dealership to get my car serviced. After 10 minutes of waiting around for someone to acknowledge my existence, I decided to go inside to use the bathroom. After returning back to my truck, the same people were still there & still acted like I didn’t exist. At this point, I figured I’d mention to someone that I needed my truck serviced because apparently I would have been waiting forever if not. When I asked for some help & asked if someone planned on helping me I was ignored. Customer service rep (don’t know her name) finally got my keys after looking disgusted & asked for my number, which she said wasn’t in the system but it actually was. I told her that since I was already here that I needed my tires rotated but would not be back. Again, she could care less. What kind of service center is this? Why do these people work here? I’m not sure what’s going on here but something is definitely not right. Are they not getting any training? Are they underpaid, are they just lazy or is it a combination of factors. I’m not sure but whatever the case, I can say with certainly that this will be the last time that I ever visit this pathetic place. I don’t have time to deal with terrible customer service & will find myself another place from here on out. Thank God for competition is all I can say More

Great experience The people were very nice and courteous. I would recommend Eastern Shore Toyota to my family & friends. Thank you to my Salesman, Johnathan Howze. F The people were very nice and courteous. I would recommend Eastern Shore Toyota to my family & friends. Thank you to my Salesman, Johnathan Howze. For being patient with us while we made our decision on what we wanted. More

Way better than the opponent! I will NEVER take my car to bob tyler and will ALWAYS choose Eastern Shore! Thanks for the great work! Jerry made sure everything went great and fast. I will NEVER take my car to bob tyler and will ALWAYS choose Eastern Shore! Thanks for the great work! Jerry made sure everything went great and fast. More

Purchase review Our salesperson was Derek McNamara. He was very helpful, courteous, and went out of his way to assure that we were satisfied with our purchase. He was Our salesperson was Derek McNamara. He was very helpful, courteous, and went out of his way to assure that we were satisfied with our purchase. He was not at all pushy, did not press us for contact information when we declined to provide it the evening we came by to look, just gave us his card and encouraged us to call him . We have left this dealership before when pressed and called repeatedly. Most pleasant car buying experience. More

Friendly and fair experience Our experience at EST was okay. Our salesman wasn’t the greatest but he did good on finding a car with everything we wanted and in our price range. H Our experience at EST was okay. Our salesman wasn’t the greatest but he did good on finding a car with everything we wanted and in our price range. He also wasn’t very good at giving us information on everything EST has to offer when buying a new car from them. We learned more from one of the sales managers in ten minutes that came by to check on us than we did from hours with our salesman. I was very impressed with the selection of vehicles and the ease of the purchasing. Everyone was very friendly. More

Positive Experience Went to the dealership expecting to buy a used vehicle. During the process Seana, who was great, showed me without any pressure how I could get a new Went to the dealership expecting to buy a used vehicle. During the process Seana, who was great, showed me without any pressure how I could get a new vehicle for just a few dollars more. The no hassle approach was greatly appreciated and the sale was made. Only complaint was the long wait to meet with the financial person. More

Great low pressure experience Had contacted and set up and appointment with Seana Jones. When I arrived, the car I had inquired about was brought up and we talked about what my ex Had contacted and set up and appointment with Seana Jones. When I arrived, the car I had inquired about was brought up and we talked about what my expectations were. We looked at used as well as new cars and it fell back to the original car we has looked at. The deal was made as promised and there were not pressure applied to add anything. Great experience and customer service. Highly recommend this dealership for anyone looking for a vehicle. More

Great Car purchase I dealt with Joe he was very helpful in every step of my purchase I was pre approved online before I went in and showed me cars in my price range no h I dealt with Joe he was very helpful in every step of my purchase I was pre approved online before I went in and showed me cars in my price range no hassles getting in the vehicle that matched my needs More

Good experience I had not purchased a vehicle in about 15 years. Staff was friendly and walked me through the whole process. I did not feel pressured into somethi I had not purchased a vehicle in about 15 years. Staff was friendly and walked me through the whole process. I did not feel pressured into something I did not want. More