Eastern Shore Toyota

Excellent in all areas. Josh was excellent in assisting my mom and I with a purchase of a car. He was very informative and gave us a variety of options to choose from. I not Josh was excellent in assisting my mom and I with a purchase of a car. He was very informative and gave us a variety of options to choose from. I not only bought one car that day, I bought 2. Will be returning to purchase my next vehicle. More

Memorable New-Car Purchase Experience I had a great experience from start to finish. Trumaine Cook was my sales professional and he should especially receive high marks. Trumaine and the I had a great experience from start to finish. Trumaine Cook was my sales professional and he should especially receive high marks. Trumaine and the support staff, including the F&I manager stayed waaaay past closing time to make sure I was taken care of and received my vehicle from them. Even their detailed stayed past closing! Each step along the way made me feel valuable and O will be sure to recommend them for others looking for a new vehicle. More

Great Experience I had a great experience at Eastern Shore Toyota. Justin was very friendIy and helpful. I would recommend all of my family and friends to this dealer I had a great experience at Eastern Shore Toyota. Justin was very friendIy and helpful. I would recommend all of my family and friends to this dealership. More

EXCELLENT in every way I just finished purchasing my second brand new Rav4 from this dealership and sales professional, Justin Stanton. After purchasing my first Rav 3 yea I just finished purchasing my second brand new Rav4 from this dealership and sales professional, Justin Stanton. After purchasing my first Rav 3 years ago, I had all of my service done at this dealership as well. Every time, the service was amazing. Very comfortable facility and ultra-nice staff from service professional to cashier. However, Justin is absolutely the best! He treats me like family. Even called me on my birthday! I was unavailable to come to the dealership when I was interested in my second Rav and he brought it to my house for me to view and test drive while he was on his lunch hour!!! He has just been the absolute best. If I decide to buy again, I will use Eastern Shore Toyota and Justin Stanton!!!! More

Always a pleasurable experience. My wife and I love our Sienna van. It had around 42,000 miles on it and was in need of tires. I was dreading the process pricing tires all over the In My wife and I love our Sienna van. It had around 42,000 miles on it and was in need of tires. I was dreading the process pricing tires all over the Internet trying to make a decision. I brought the van in for regular maintenance service and Billy West made the process so easy. I got the factory recommended tires at an excellent price. I live in West Mobile and have been coming to Eastern Shore Toyota for around 8 years now the sales and service are some of the best I've ever experienced. Thank you More

Unscheduled routine maintenance went great! Came in for a routine oil change and a free car wash while we were at it. The waiting area was very clean and the seating area was very comfortable. E Came in for a routine oil change and a free car wash while we were at it. The waiting area was very clean and the seating area was very comfortable. Enjoyed the coffee and sandwich bar which were fairly priced. Bathroom was very clean as well. We did not make a scheduled appointment so our wait was approximately 45 minutes. Took that time to shop at SAM's club that was located next door. The staff was very friendly and this dealership definitely sets the bar for others to follow. Personally I have never had bad service at this dealership. Knock on wood. :-) More

sales Hubby gave me a surprised present .....came to the dealership and discuss with Mr. Joshua about the brand new vehicle i really loved.....the whole tea Hubby gave me a surprised present .....came to the dealership and discuss with Mr. Joshua about the brand new vehicle i really loved.....the whole team works and help us closed the deal...guess what??? after few hours, i got my key and finally drove me a brand new car......everybody is amazing !!! Thank you Mr. Bruce ( sales GM ) Ms. Reyhan ( Finance Business Manager ) Mr. Joshua Pruitt ( Sales rep..) Ms. Wendy and Ms. Loretta for taking care of the paper works.....I got my vehicle Thursday and finally took care of my Tag Tuesday....now i am so confident driving my Brand new Rav 4........Thanks a bunch Eastern shore Toyota team !!!!!!! More

Incompetent Service Department I brought my car to the dealer for a basic 15,000 mile service. They told me it was not time for my car to be serviced. The car was purchased at thi I brought my car to the dealer for a basic 15,000 mile service. They told me it was not time for my car to be serviced. The car was purchased at this dealership. This car was serviced for the first and only time at 5000 miles and the odometer was sitting on 15,000. So when you pull up to the service department and the Service Advisor tells you it is not time for your car to be serviced, you wonder how they have the job they have. I wouldn't advise anyone to purchase a car at this dealership. The service department is incompetent. More

Great buying experience. We could not be happier. The vehicle was immaculate, both inside and out. The staff went above and beyond to make our buying experience a success. We could not be happier. The vehicle was immaculate, both inside and out. The staff went above and beyond to make our buying experience a success. The dealership was clean, friendly and inviting. The website was bright, user-friendly, and informative. Our only regret is that we live three hours away and can not easily take advantage of their after-purchase services. Thank you Eastern Shore Toyota for an enjoyable, no-hassle experience! More

Bait and Switch/warranty enhancement a joke Invoice on sticker shown was 2500.00 more than invoice in glovebox. Had to go back to dealership and they offered compensation after being caught. War Invoice on sticker shown was 2500.00 more than invoice in glovebox. Had to go back to dealership and they offered compensation after being caught. Warranty enhancement was used by Toyota to acknowledge an issue with turn signal lense and service department was notified. However, dealership knew of issue and when truck was in for service on numerous times they neglected to notify customer and time expired to get work done with enhancement process. Dealer also does not post my reviews this is the 3rd one I am trying to post. They pick and choose only goo revues!!! BUYER BEWARE More