Eastern Shore Toyota

Fantastic experience! I walked into Eastern Shore Toyota about 20 minutes before closing just to look at the RAV4s. Elimar Rosenbaum assisted me without making me feel rush I walked into Eastern Shore Toyota about 20 minutes before closing just to look at the RAV4s. Elimar Rosenbaum assisted me without making me feel rushed at all, even though they were about to close. He helped me find a car in my price range that I really liked, and it was all-in-all a really, really good buying experience. This is the second car I've bought from Eastern Shore Toyota, and it certainly won't be the last! More

Used Toyota Avalon Travis Bond was a great salesman. He showed us the cars we wanted to see. We were introduced to the Sales Manager, Quinten. He was great too. We took Travis Bond was a great salesman. He showed us the cars we wanted to see. We were introduced to the Sales Manager, Quinten. He was great too. We took a few for test drives. Travis worked on an offer with us and we purchased a 2009 Avalon! Great experience, we'll be back to see Travis for our next vehicle purchase! More

"Used Toyota Camry" I have been looking for a Toyota Camry XLE and was excited when I got the call from the Eastern Shore Toyota telling me they had 2 toyotas that was tr I have been looking for a Toyota Camry XLE and was excited when I got the call from the Eastern Shore Toyota telling me they had 2 toyotas that was traded in. Alicia Bettis is an excellant salesperson, she showed me the 2 cars and I was in love with the white Toyota Camry XLE, the car had everything I wanted and more. I thank the dearlership for their excellant salesperson Alicia for making the sales experience quick and easy. More

Pleasant experience in buying a new Prius. We were greeted with a smile and an introductions and asked if we could be helped. We told the salesperson that we were interested in looking for a n We were greeted with a smile and an introductions and asked if we could be helped. We told the salesperson that we were interested in looking for a new Prius and asked if we could see and drive one. Mr. Harris was very accommodating and answered all of our questions. We drove the car and sat with him as he explained the offer. We asked that our current car be evaluated for possible trade in which was done. We then worked out a deal which was acceptable to us. Mr. Harris was always pleasant and cooperative. More

Used RX 350 purchase My wife has been looking for several months for a used 2013 RX 350 and fell in love with one at Eastern Shore Toyota. After reading several very negat My wife has been looking for several months for a used 2013 RX 350 and fell in love with one at Eastern Shore Toyota. After reading several very negative reviews about the dealership, I was reluctant to do business with them. I prepared myself to do battle and went on over. My wife was already there, had driven the car and was working with Eric Adamson with the understanding that the deal was off unless the RX passed my inspection. Expecting a lot of high pressure, I was surprised when Eric sent us off to drive ‘as long as you like’ and went back inside. The car checked out fine, so we went back in to talk price where again I thought the trouble would start. We were looking to save every dollar possible so at one point the used car manager Quinten Jackson got involved. Mr Jackson was a little more intense than Eric, but the negotiations were very respectful at all times. In the end I think we got a fair deal, and Eric took a lot of time after the sale to explain the features of the RX when he could have just handed us the keys and moved on to the next customer. We did not use their financing and have not used the service dept. so I can’t speak to that, but I would highly recommend Mr. Eric Adamson to anyone in the market for a car. More

absolutely horrible Scheduled the diagnostic test for my 2007 Toyota sienna minivan was told the computers were down so they were not able to give me a print off of the Scheduled the diagnostic test for my 2007 Toyota sienna minivan was told the computers were down so they were not able to give me a print off of the results but that my airbag needed to be replaced in the passenger side and that it would be $1100 when I inquired again about getting paperwork they said once again they were not able to provide it being frustrated at this point I contacted the manager he said he would investigate and contact me back which he did not he had same representative I was dealing with contact me back and tell me that they had moved some numbers around and couldt get me out the door for 698 but they were not able to provide me with the codes for the diagnostic test as a result of the computer issues this did not sound right to me I was infuriated and asked for the manager to call me back with a refund once again I heard nothing from the manager so I brought my vehicle somewhere else to have it looked at it was a loose wire under the passenger seat which after further investigation I found to be under an open warranty through Toyota I guess it's because I'm a woman and I went in there with two small children they thought they could just tell me anything and I would not no better I will never go back to this dealership again and I am calling corporate and the Better Business Bureau More

Will take advantage of non-savvy customers Eastern Shore Toyota is not an ethical dealership and will charge you for services not needed and inflate prices. Will charge for a diagnostic wit Eastern Shore Toyota is not an ethical dealership and will charge you for services not needed and inflate prices. Will charge for a diagnostic without inspecting the parts - at my service date of 10/9/15, they said I had to replace the entire headlight, but when I checked the casing the after the diagnostic - dirty with no fingerprints. They didn't even look at it! Turns out only the bulb needed to be replaced. I was told the entire headlight needed to be replaced for a cost of $729.06. The mark-up for that headlamp part is 244%! The driver washer for my wiper would be $55.00. A host of other services were recommended, including an inverter flush for $279.00, a service which is not even necessary unless there are issues (which there are not with my car). Even the water pump was suggested to be replaced, which is ridiculous since it should have been replaced in the safety recall C0U in 2012 (prior to my purchase). Would it really need replacing after three years? Will take advantage of people who aren't completely well-versed in auto mechanics. Do not allow your friends and family to have their car serviced here if they aren't savvy. I had to learn the hard way, but you don't have to! More

POOR SERVICE & COMMUNICATION!!! My part on my SUV fell off in their car wash and they didn't bother to tell me. When I noticed it fell off I called their service department. The firs My part on my SUV fell off in their car wash and they didn't bother to tell me. When I noticed it fell off I called their service department. The first service guy I spoke with (forgot to get his name) said they would send me a replacement part. I waited a few weeks and nothing showed up. I called back and left 7 voice messages for the service manager Vicki Bodet over several days. She FINALLY returned my call and she said that nothing was reported to her of my situation and a part was never mailed out to me. She assured me that she would be mailing out a part to me. I waited 2 more weeks again and still nothing. I called again and played the message game going back and forth. I decided not to play this game anymore after leaving several more messages so I called service and spoke to a gentleman named Ryan. He kind of knew what was going on but heard it was resolved a few weeks ago. I told him no, this issue is not resolved. He looked into this issue and called me back and said that he would mail out the part himself. He said that Vicki apparently asked him to take care of this but he did not remember her asking him to do this. After a day went by I received my part! I have had some service work done there in the past (service, repairs, maintenance, etc...) and I have had some sort of issues every time. Nothing has gone smooth with any visit there. Now I have to drive 50 miles to the next closest Toyota dealership for anything related to my Toyota but it is worth it to avoid trouble of Eastern Shore Toyota. Beware! More