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Eastern Shore Toyota

Daphne, AL

4.2
570 Reviews

29732 Frederick Blvd

Daphne, AL

36526

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Showing 570 reviews

June 17, 2015

***Exceptional Service - Your Concerns are their Priority*** Isi Alvarez (Sale / 5-31-15) I came into the dealership with an immediate need for a car. Ed Reese (Sales Consultant) directed Justin Stanton (Sales More

by Isi Alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie (Sales) & Patrick (Manager), Eddie Fagan, Justin Stanton
June 13, 2015

PLEASE READ BEFORE YOU HAVE YOUR VEHICLE SERVICED IN DAPHNE! I scheduled an appointment on Monday to take my mother's 2006 Tacoma in for service with the service manager. Was told the service could be done that More

by FRUSTRATED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Moon, Jeremy Fiala
Mar 08, 2016 -

Eastern Shore Toyota responded

Greetings Frustrated, Thank you very much for taking the time to express your experience on your visit. We are truly sorry to hear you were not fully satisfied and we always want guest expectations to be met upon arrival. At Eastern Shore Toyota, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we don't meet our customer’s expectations. Please contact us to resolve the issue leading to this incidence so we can take appropriate action. We value your business and hope to retain you as a customer for many years to come. Sincerely, Danielle Cox Director of Social Media/ Administrative Assistant Eastern Shore Toyota Eastern Shore Hyundai Daphne, AL 36526 (251) 626-1919 ext. 2342 danielle@seamautogroup.com

May 19, 2015

Worst Service Ever coming from a Returning Customer – 1 Star I purchase a 2014 car in October 2013 from Southeast Toyota. I came back March 2015 to see what my trade in value would be if I purchased a more comfo More

by katemae121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
March 10, 2015

I Was Lied to TWICE I entered the dealership to buy a Prius. I drove one and loved it. Then I asked my sales rep, CHARLIE Cousins, about the Prius C, which had just been More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Cousins
March 07, 2015

Best dealership in town I came in looking for a car not knowing what I wanted. Frankie helped me out so much. I came back the next day, and finalized on a car. He is not push More

by LeighAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Jones
March 01, 2015

Two purchases this month We purchased my husband new work truck and traded my vehicle for a used one within the past month. Frankie is such a wonderful salesperson. He was no More

by AprilG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRANKIE JONES
February 03, 2015

If getting your Own Finance, Do not Sign ANYTHING in finance We were at this dealership for 4 hours talking financing. Got to financing and signed papers. The finance guy then says bring back a check for the amo More

by Theygotme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Hitchcock
December 01, 2014

poor service I bought a used 2010 Toyota Tacoma pre-runner from them in 2011, I paid the extra money for the extended warranty and the so called life time warranty More

by misnmal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 08, 2016 -

Eastern Shore Toyota responded

Greetings Misnmal1, Thank you very much for taking the time to express your experience on your visit. We are truly sorry to hear you were not fully satisfied and we always want guest expectations to be met upon arrival. At Eastern Shore Toyota, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we don't meet our customer’s expectations. Please contact us to resolve the issue leading to this incidence so we can take appropriate action. We value your business and hope to retain you as a customer for many years to come. Sincerely, Danielle Cox Director of Social Media/ Administrative Assistant Eastern Shore Toyota Eastern Shore Hyundai Daphne, AL 36526 (251) 626-1919 ext. 2342 danielle@seamautogroup.com

November 13, 2014

Very professional and knowledgable about the products. We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very pro More

by Tom&Toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Stanton
October 30, 2014

Best experience ever My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my More

by tonette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shetara Lee
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