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Eastern Shore Toyota
Daphne, AL
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 570 reviews
May 29, 2014
Impossible to get safety recall scheduled! I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedul I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedule I was told that only service reps can schedule that service. I was forwarded to their service desk and reached their voice mail. I left a message for them to call me. After waiting one week I tried again, same result. Waited one more week. This time I asked to talk to the service manager and got forwarded to her voice mail. I left a message. Days later, still no call. I decided to send an email to the service manager through the company's own website. It's been two days and still nothing. Wow, I don't even know what to say about this. For the record, we bought a new car from this company back in '09. And we've taken both of our Toyotas to them for service over the years with very mixed results. Just remember, getting your car washed after servicing and having free coffee while you're waiting doesn't mean the job was done right. More
by spark239
April 11, 2014
Be careful that you are getting what you ask from dealer! In September, 2012, my husband and I visited Eastern Shore Toyota to purchase a car for my daughter, whose vehicle had been totaled. We wound up buyi In September, 2012, my husband and I visited Eastern Shore Toyota to purchase a car for my daughter, whose vehicle had been totaled. We wound up buying two cars that day, both of which were financed solely in my husband's name. Because he was a truck driver (one of the 10 most dangerous jobs) we SPECIFICALLY requested credit life insurance be added to both vehicle's financing. My husband assumed this was part of the financing package when he signed the papers. My husband died of an illness on March 14, 2014. UNFORTUNATELY, CREDIT LIFE WAS NOT PURCHASED FOR EITHER OF THE LOANS, IN SPITE OF OUR REQUEST FOR SAME. Now, instead of being a widow with three paid off automobiles, I am now a widow with two car payments. I contacted the dealership and was put in contact with my salesperson, Brandon Farmer (a great guy), who told me he would have the general manager, JOHN ST. GEORGE, call me back that night. JOHN ST. GEORGE DID NOT CALL BACK. I attempted to call Mr. St. George seven times in the ensuing days, but my calls were never returned. All I wanted to do was ask him to speak to his financing folks at their next meeting and advise them to be more careful about following their client's instructions with regard to credit life insurance. Now, I may file a lawsuit against the dealership for my losses, just because of the way I have been treated, even though my only witness is DEAD. Yesterday, I returned one of the vehicles for voluntary repossession, on the advice of the bank who provided the financing. The people at the front desk did not want to accept it, because they were not "managers." I told them, "I don't care who you are, the car is now yours" and left. LIKE I WAS GOING TO WAIT AROUND FOR A MANAGER WHO COULD NOT BE BOTHERED TO CALL ME BACK??? Hopefully Shawn Esfahani will see this and fire John St. George. He should. I WILL NEVER RECOMMEND THIS DEALERSHIP AGAIN, AND WILL DEFINITELY RECOMMEND AGAINST USING THEM. More
by JaneCalton
Employees Worked With
Brandon Farmer
February 23, 2014
This place is a SCAM. The commit blatant FRAUD to get people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't care about anything but getting money out of your wallet. BUYER BEWARE More
by ciburspam
February 19, 2014
2009 Corolla brought in for 90,000 mile checkup and oil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual fil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual filters and wipers were recommended for changing. Well, I'm here to tell you that one of the selling points for that vehicle was that it has no timing belt so I immediately knew he either did not know what he was talking about or he had been misinformed. He also gave me a quote on the bad water pump of $460.00. I advised him to just do the oil change and I would take care of the rest. When I returned home, I immediately placed a length of cardboard underneath the car and let it run for 30 minutes, accelerating every so often. No leakage whatsoever. I checked radiator level and reservoir and saw no loss of fluid. I took it to a mechanic friend who looked at it and informed me he could not find anything wrong with it. I contacted the service manager and she advised me that yes, the adviser was wrong about the timing belt and that if I brought the car back in, she would check the water pump herself. I advised it had been checked already and that dealership will not see my car again. I can only say there are customers who want to trust these dealerships as we are suppose to be bargaining in good faith and count on them for their guidance. I find it outlandish that this situation could occur. This appears to be the extent of where this can go, but I can assure you if the Eastern Shore Toyota owner can be contacted about this situation, he will be notified. Also, I feel for those that trust their service advisers and are scammed out of hundreds (maybe thousands) of dollars. My advice is, if the car was running when you drove in, take the time and get a second opinion from a reputable mechanic. As for my rating of Eastern Shore Toyota, they seem to be nice enough and that's why they got a 4 out of 5. You should be able to figure out why I rated the rest the way I did.. If not, you need to go there and figure it out for yourself. More
by terrydman
Employees Worked With
Jon Kichler/service advisor
January 10, 2014
We have bought 3 cars in the last 3 years from this Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 s Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 silver cars and it said congratulations you are a winner. I usually throw these things away and never read them but thought I would take a chance on this one since it stated you could win a new 2014 Camry or 25000. I called the number to verify my number and was told my prize was reserved and be sure to bring a picture ID and the flyer. We went over there and they immediantly begin there sales pitch and I told them I was not buying a new car. He kept on trying to get information on my car that I am driving now. I told him again that I was not buying a new car or any kind of car and showed him the winning number. He took my flyer to the back to check on it. He came back a few minutes later with another scratch off and a key that I was supposed to use to scratch off the ticket and informed me that I did not qualify. They also kept the flyer. We ask for the flyer and was told we could not have it. I told him I did not want the scratch off. He said he had a gift card and I would not take it but my husband did. It was a walmart gift card for a pitiful amount of 5.00. Needless to say as we were leaving I informed him that when I do get ready to buy another car I will go down the road to the Ford Dealer. The next flyer I receive they are going to get it back in little bitty pieces. More
by donna
November 01, 2013
When I went to test drive a used car, the tire pressure light came on. The salesman said that it could be repaired, but when we began to talk about price he basically said there was no room for negotiation light came on. The salesman said that it could be repaired, but when we began to talk about price he basically said there was no room for negotiation because they were doing me a HUGE favor by repairing a light that shouldn't have been on in the first place. Since I basically needed a car that day, I made the mistake of purchasing the car anyway. As I was driving back home on the interstate, the light came back on. Since they had already closed I did not turn around. The next day I called and informed them that the light had come back on. They could not be bothered. They basically told me to have it repaired on my own. Also, their dealership fees are over 800 dollars. Dealership fees in MS or LA are usually half that. More
by 4868MA
Employees Worked With
Elimar
September 26, 2013
Looking for Scions; gave Salesperson limit $8K; He directs meTo Prius; Says needs $8.8K. OneHour later andTestdrive, says $13.5K. WasteOfTime, Insulted. Expected more. directs meTo Prius; Says needs $8.8K. OneHour later andTestdrive, says $13.5K. WasteOfTime, Insulted. Expected more. More
by mek426
Employees Worked With
Sales Manager?
September 06, 2013
I dealt with Brandon much over the phone, attempting to figure the majority of things out before I ever stepped foot in the dealership to purchase my car. The morning I went to purchase my car, Brandon was figure the majority of things out before I ever stepped foot in the dealership to purchase my car. The morning I went to purchase my car, Brandon was off. (Which was no problem). I began to talk to another salesperson and was having trouble with them as they were not aware of any deals that I had worked out with Brandon, and it became extremely frustrating. I text Brandon and told him what was going on, and he got dressed on his off day to come to work and help me, making the process a great experience and run a lot smoother. He was a great salesman and I would recommend him to anyone. However, I purchased my 2014 Scion tC from them just yesterday, Woke up this morning, and a service light was on in my brand new car that hadn't even been in my possession 24 hours. I am frustrated because now I have to waste time out of my weekend to get a brand new car looked at, and use my gas to go from Saraland to Spanish fort (a trip that I shouldn't even be having to make) I am going to see how customer service reacts to this situation, and this will ultimately decide if I will buy from here again. HOWEVER, BRANDON FARMER is a great guy, and I truly believe he looks out for the customers best interest. More
by WdMorrison
Employees Worked With
Brandon Farmer
July 21, 2013
The service I received at Eastern Shore Toyota was beyond incredible. My salesman, Matt Dickinson, went above and beyond to make sure that my family and I were comfortable and having a great experience. He w incredible. My salesman, Matt Dickinson, went above and beyond to make sure that my family and I were comfortable and having a great experience. He was very knowledgeable about the vehicle and did not hesitate to quickly research and provide answers to some things he understandably may have not known. He even brought out a mechanic who personally came and spoke with me to assure me that the vehicle was in perfect condition. Lastly, he pulled the vehicle to the front of the dealership so we wouldn't have to walk around searching for it which was a big deal because trust me it was scorching hot. Eastern Shore Toyota and its go above and beyond to provide top quality service. I recommend them to any and everyone. Especially my salesman, Matt Dickenson. Sincerely, Rodney P More
by Rcp903
Employees Worked With
Matt Dickinson
June 06, 2013
My saleman, Matt Dickinson, was great to work with and very knowledge about the car I purchased. He made the car buying process a quick, easy process. I highly recommend him and the dealership. very knowledge about the car I purchased. He made the car buying process a quick, easy process. I highly recommend him and the dealership. More
by ewh2244
Employees Worked With
Matt Dickinson
