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Eastern Shore Toyota
Daphne, AL
592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 79 service reviews
March 06, 2025
Horrible service department brought my car in had an appointment pulled up to the service lane told the guy I had an 11:30 appointment. He told me everybody has an 11:30 appointment and pointed to the l appointment pulled up to the service lane told the guy I had an 11:30 appointment. He told me everybody has an 11:30 appointment and pointed to the line of cars waiting. I ask the guy how long of a wait he says anywhere from 10 minutes to 2 and a half hours the. He tells me the system is down so it won’t be 10 minutes I go inside ask for help from the salesman he tells me that’s not his area so I asked for the General Manager they tell me his name is Zac Bell but he is of course not in as he is a really busy man. I drove 80 miles round trip and accomplished nothing!! DO NOT PURCHASE A VEHICLE FROM Eastern Shore Toyota!! THEY DO NOT BACK UP YOUR VEHICLE WITH SERVICE and THEY WILL TREAT YOU TERRIBLY!! THEY ARE THE WORST More
by markdmuir
Employees Worked With
Travis from sales
September 30, 2023
just nowNEW-Write a review My "Service Soon" light came on and Sams Club told me it was my battery. I had purchased by battery at Eastern Shore Toyota. So I took my car there. It was a 60 month True Sta on and Sams Club told me it was my battery. I had purchased by battery at Eastern Shore Toyota. So I took my car there. It was a 60 month True Start battery which was only 2-1/2 years old. I went directly to Eastern Shore Toyota and the Service Assistant checked it and told me that it was not my battery. He reset the light and told me it was probably from my oil change. The next day my car would not start and we had to call for roadside service. They jumped me off and followed me to a local service center. They checked my battery and alternator and told me it was my battery was bad. They replaced it and we are all good. However, I will never trust Eastern Shore Toyota. I had to pay $216 for a new 60 month battery which they would have replaced for less than half that price under the warrant. In addition, it would have saved me all the stress of being stranded. Fool me once...you know the rest. More
by margueritesoper
Employees Worked With
Dont know
September 05, 2023
called to have my complimentary 5000 mile tire rotation. no availability for 3 weeks! service rep said "you are welcome to drop it off and leave it. we may can get to it sometime during the day. you can no availability for 3 weeks! service rep said "you are welcome to drop it off and leave it. we may can get to it sometime during the day. you can rent a car if needed starting @ $21+ per day." really??? absolutely unacceptable and will NEVER visit or recommend this place. there's a reason i bought my tacoma from another dealer, but this is so much closer to home. oh well. TERRIBLE customer service More
by kendrei
Employees Worked With
Mindy Gates
February 24, 2022
I brought my car in for oil change and they said I need a battery I ok so I told them to put one I was here for two hours and 30 mins get home and check see what they have done I had to come back and sit for battery I ok so I told them to put one I was here for two hours and 30 mins get home and check see what they have done I had to come back and sit for another hour for them to put my battery in. Service I got was not good customer service at all I think something need to done about that.if I paid for service I should get it . that makes me not want to bring my car here I can't trust your service. More
by charlesrudolphmobile
Employees Worked With
Lindsey Blunt 3
July 05, 2021
Very clean and orderly dealership. Priced well for service work completed. A little on slow side though for work done..Overall...Well Pleased service work completed. A little on slow side though for work done..Overall...Well Pleased More
by aemmons89221
Employees Worked With
Mindy Gates
May 29, 2021
Jason Stanton, Service Consultant, for Eastern Shore Toyota in Daphne, AL, listened to my concern that I had with my Toyota Avalon and had the problem resolved. He was very courteous and professional. H Toyota in Daphne, AL, listened to my concern that I had with my Toyota Avalon and had the problem resolved. He was very courteous and professional. He took plenty of time listening to me and answering my questions. He is truly one of the best. This was my first experience visiting this dealership, and I could not ask for better when it comes to service. I will be using this dealership in the future to take care of my Toyota. More
by lilliediane7
Employees Worked With
Jason Stanton
May 14, 2021
Service was good. However, they normally clean my car. They only vacuumed the driver floor & ran it through the wash. Did not wipe down doors or other openings such as hood & trunk. They only vacuumed the driver floor & ran it through the wash. Did not wipe down doors or other openings such as hood & trunk. More
by bfarley520
Employees Worked With
Nathan Sansing
May 13, 2021
I bought my first Toyota for the quality and keep buying for the Service department. The extra bonus with buying a Toyota are the free car washes. I love my Toyota. for the Service department. The extra bonus with buying a Toyota are the free car washes. I love my Toyota. More
by Shelgart
Employees Worked With
I gave the management 5 stars but the all the workers I came into contact with derserve 5 stars. , Mindy Gates, Pete Pappelis, Bruce Thomas, Mack Herrin, BRETT EMERY, PAYDEN SEWELL
