Easterns Automotive Group of Baltimore

Very easy ! Was not expecting to walk in here and leave Very easy ! Was not expecting to walk in here and leave in a new car today. He made the process very simple, explained everything, and made sure we g Very easy ! Was not expecting to walk in here and leave in a new car today. He made the process very simple, explained everything, and made sure we got everything we were looking for ! Thank you so much! More

They were awsome we had no idea we were gonna be drivin a new car home thank guys so much we love our new car new car home thank guys so much we love our new car More

What started out as a pleasant experience has turned into a mild nightmare. First of all one of the options that I was told was on the car at the time that I purchased it is not there, even though the salesm a mild nightmare. First of all one of the options that I was told was on the car at the time that I purchased it is not there, even though the salesman guaranteed that the car was equipped with it. Three days later I start hearing knocks and pings coming from the right rear side of the car. I called and they said to bring it in the next morning at 10 AM, which of course I could not do because like most people I work. One of my concerns when I purchased the vehicle was a white filmy substance that covered the whole dashboard. I was told that it would easily come off, and it was taken around back for cleaning. 1 week later, the substance was back on the dashboard. Not knowing what it was I carefully tried to clean it with some mild soapy water and let it dry. Two days later the film was back. I finally took it to a detailer who was able to give me a solution for the care of it. Two weeks later I find out that there was a 7 day exchange policy, for which I wasn’t told about nor did I see it on the contracts that I signed. If it was there, trust me it is in very small writing not meant for the consumer to see. I found this out today when I had to call and speak with a manager at the location because, as I am driving on the highway, the radio console that connects to my mobile phone started making a loud beeping sound. The sound was so loud I almost had an accident. Then the screen went blank and I could not use the navigation, thus making me make a wrong turn off the highway and being lost for almost 10 minutes until I could safely pull over to get navigation from my phone. Of course they want me to bring it in the next day at 10 AM, which means I have to take a day off so that these issues can be addressed. There is a 30 day guarantee where I can bring it in for them to repair, but #1 - there should not be this many issues when purchasing a car from this company and #2, how long will it be before something else goes wrong with the car and I have to use my deductible to get that fixed. Funny how the car ran great during the test drive but less than a week later it presents several problems. I also found it strange that they asked me not to have the car inspected within the first 30 days because a it somehow messes with their paperwork and registration. After asking around at some other dealers, that doesn’t seem to be the case. I went to this location where they initially made me feel welcome and attentive, and now I feel that they were not truthful and just wanted to make a sale. Be very very careful if you decide to try and purchase from them. I am very sorry that I did. Trust means a lot to me and my trust with them is now bill and void. More

Awesome Lady! Great service! Patient helpful and kind. Amazing experience. Lol yay so excited I dont have much else to say through and through a great sales woman. Thank you Amazing experience. Lol yay so excited I dont have much else to say through and through a great sales woman. Thank you More

Ajasia jay is a very helpful energetic welcoming sales rep she made my family and I feel like her own family and was very informative of the vehicle we brought a Acura MDX and will be back in the future w rep she made my family and I feel like her own family and was very informative of the vehicle we brought a Acura MDX and will be back in the future when in need of a car More

I want to say thank you so much. We had an amazing salesmen. I’m happy for my new car. Thanks again Easterns Automotive Group And Jared Gos! salesmen. I’m happy for my new car. Thanks again Easterns Automotive Group And Jared Gos! More

I purchased my first car from here a 1.5 yr ago!! Darryl helped me then, and today he helped me, and I can say I’m very satisfied!! I can’t wait to get into my New New car, and drive off the lot! I would de helped me then, and today he helped me, and I can say I’m very satisfied!! I can’t wait to get into my New New car, and drive off the lot! I would definitely recommend friends and family to this location to see Darryl! Also the Manger Ali was VERY HELPFUL TOO!! They made it worth the wait!! If you’re looking for your dream car or a New car in general come to Easterns in Rosedale, and ask for Darryl!! More

Professionalism at its best. Preston went above and beyond to make this experience memorable and as stress free as possible buying a car always should be this easy! beyond to make this experience memorable and as stress free as possible buying a car always should be this easy! More

Preston was a great help in assisting my friends with purchasing their vehicle. When i am ready he will be my sales person! Great customer service purchasing their vehicle. When i am ready he will be my sales person! Great customer service More

The process was straight to the points and fast. Everyone was professional and polite during the process. I am happy with the costumer service provided from Jared was professional and polite during the process. I am happy with the costumer service provided from Jared More