Easterns Automotive Group of Baltimore

Great Express Experience I filled in my info online late at night Friday. The Rosedale dealership was working on my file first thing Saturday morning, brought the car up from I filled in my info online late at night Friday. The Rosedale dealership was working on my file first thing Saturday morning, brought the car up from Temple Hill and had the car ready with the paperwork by 11 am Saturday! Amazing fast and hassle free experience! Thank you!!! More

Patience I love the service I gotten today. Everyone was friendly. I didn’t feel rushed at all and I especially love the patience dealing with me and my mother I love the service I gotten today. Everyone was friendly. I didn’t feel rushed at all and I especially love the patience dealing with me and my mother. I know that can be challenging. More

My Automobile Purchasing Experience was Awesome. Hello. My automobile purchasing experience with A'Jasia 'Jay' Summerville was awesome. While this review is focused on Jay, it’s a good opportunity Hello. My automobile purchasing experience with A'Jasia 'Jay' Summerville was awesome. While this review is focused on Jay, it’s a good opportunity to mention the excellent service I received from the entire Eastern Automotive group team. From my initial contact with the call center to meeting with the finance manager, the performance of the Eastern team was stellar and professional. Early on a Saturday morning, Jay greeted me on the lot with a warm smile and a pleasant attitude. Her friendly demeanor helped ensure the greeting was genuine. Jay walked me into the office and across the showroom floor. She sat me down, asked if I wanted water or needed to use the rest room. She even offered me some of her breakfast. These gestures may seem very small and possibly routine. However, to a nervous guy who hadn’t purchased a dealership automobile in more than 15 years, these little actions meant a great deal. Jay explained the Eastern Auto processes in a very intelligent and thoughtful manor. She asked me questions about what I was looking for, my budget, and addressed any concerns that I had. Jay introduced me to the management staff and made certain I was comfortable with the auto buying process. As we moved through the process, Jay helped me make sure I had all the appropriate paperwork and documentation required. Jay was surprisingly very knowledgeable about the auto selections I had in mind. After determining the make and model I was focused on, Jay made the arrangements to have the vehicle I was interested in, relocated to the lot in Baltimore. Jay stuck with me through the paperwork, the financing process all the way through the test drive. She made my automobile purchasing experience awesome. Thank you, William Danney More

Never gave up on me. I appreciate all of Jay’s assistance and persistence. This women is very polite and assertive. When one option closed, she worked to find another. The I appreciate all of Jay’s assistance and persistence. This women is very polite and assertive. When one option closed, she worked to find another. The only thing is that the car could’ve been cleaner. Other than that, everything went very well. More

My expreience I had a wonderful experience at easterns when they say they goin put u in a car it’s true so I recommend if u need a care fast come to easterns and th I had a wonderful experience at easterns when they say they goin put u in a car it’s true so I recommend if u need a care fast come to easterns and there adgents are nice and friendly to. More

Easterns Automotive Baltimore La’Ron Was extremely pleasant. It was a pleasure having him as my salesman. He made sure he went over any and all concerns I may have had. Great guy! La’Ron Was extremely pleasant. It was a pleasure having him as my salesman. He made sure he went over any and all concerns I may have had. Great guy! More

Great Service The environment of the dealership was amazing. Everyone were welcoming no one looked like they had a bad day. A’Jasia’s people skills were top notch c The environment of the dealership was amazing. Everyone were welcoming no one looked like they had a bad day. A’Jasia’s people skills were top notch customer service. She was so happy and joyful. Honestly she made my bday. More

Experience at Eastern Motors Very friendly easily to talk with get the job done, knowledgeable would recommend to see Jay. For your automotive needs come to Eastern Motors Automot Very friendly easily to talk with get the job done, knowledgeable would recommend to see Jay. For your automotive needs come to Eastern Motors Automotive Group More

Amazing Experience I came into the dealership, it was a warm welcome. My salesman was Rakeem Jackson. He really knew about his product knowledge and cared about what was I came into the dealership, it was a warm welcome. My salesman was Rakeem Jackson. He really knew about his product knowledge and cared about what was important to me. More

AMAZING!!! Jay was a pleasure to work with (seem like I knew her forever ) EVERYTHING I asked for in vehicle she made sure I received . I left the dealership ver Jay was a pleasure to work with (seem like I knew her forever ) EVERYTHING I asked for in vehicle she made sure I received . I left the dealership very sastisfied😊 More