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Easterns Automotive Group of Frederick

Frederick, MD

4.8
900 Reviews
If you're in the market for a certified, pre-owned car, truck, van or SUV, look no further than Easterns Automotive Group in Frederick, MD. At Easterns, we pride ourselves on offering the largest selection of late model year, premium-make used cars – right in Frederick, MD! Shop online or stop by our dealership to see what Easterns can do for you!
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100 Baughmans Ln

Frederick, MD

21702

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Showing 900 reviews

December 13, 2020

Went to Eastern motors with low expectations, Larry and Edmon changed my whole outlook on car salesman. They got us in a vehicle that fits our family and budget. Thank you guys, you rock. We will be return More

by rwright2779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Brown
Dec 16, 2020 -

Easterns Automotive Group of Frederick responded

Yay! There's nothing more exciting than a happy customer. Thanks for giving us a chance.

December 11, 2020

Larry was very helpful and answered all of my questions. He made the process very easy and I’ll definitely be coming back soon to purchase another vehicle for my daughter. More

by christina o.
Recommend Dealer
Yes
Employees Worked With
Larry Brown
Dec 16, 2020 -

Easterns Automotive Group of Frederick responded

Hello Christina, Congratulations on your purchase! Thank you so much for this wonderful review regarding Larry's customer service. We were glad to help!

November 30, 2020

Thank you so much! This couldn’t have gone better. They made the process so easy, stress free and quick. I would recommend them for anyone. 100% satisfied!!! More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Santos, Daniel Sanchez
Dec 01, 2020 -

Easterns Automotive Group of Frederick responded

Wow! This is such good news. We look forward to sharing this directly with our team that assisted you. Your support is greatly appreciated!

November 29, 2020

He is the Best Salesman I have ever worked with. Wonderful experience! Very professional service. I was not there very long at all and they were very informative on the vehicle we were interested i More

by susieque4117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Coulter
Dec 01, 2020 -

Easterns Automotive Group of Frederick responded

Quick and easy! It sounds like you had a wonderful Easterns experience. We wish you all the best!

Dec 01, 2020 -

susieque4117 responded

Yes I did. Easterns Automotive Group made me feel right at home with the process. If I ever need another vehicle I know where I will go. Thanks Easterns!

November 28, 2020

One star is 1 too many. Upon delivery, part below rear bumper was missing. Advised salesman & dealership. Said they would order it. Seven weeks later (after checking with them numerous times) they now More

by sthollinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel, Jesus
Dec 01, 2020 -

Easterns Automotive Group of Frederick responded

Oh no! It seems as though there has been some miscommunication. We certainly don't like to hear that you were inconvenienced in any way, shape, or form. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We would love to address your concerns regarding your visit. Our Customer Care team is here to assist you! E-mail: customercare@easterns.com / Phone: (877)-927-5004

November 27, 2020

I love the efficiency of the whole process, Daniel was my sales rep.. he was very professional, attentive and went to bat for me to ensure I received what I was looking for. More

by trinity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Dec 01, 2020 -

Easterns Automotive Group of Frederick responded

It doesn't get any better than that! Thank you for providing us with such an honest and in-depth review.

November 16, 2020

Extremely smooth process! Easterns made the impossible possible and Dylan went above and beyond for me! Highly recommend Eastern Motors! The greatest buying experience and I absolutely love my new car! More

by Cboyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Banh, Dylan Coulter
Nov 18, 2020 -

Easterns Automotive Group of Frederick responded

Hi Cboyce, Thank you for reaching out with such kind words. We're happy to see just how pleased you are. Dylan and the rest of the team loved working with you. We look forward to your next visit with us!

November 12, 2020

Dylan was rather friendly, thanks for making the purchase easy. Thanks for making my trip into a dealership fun and safe. Love my new car More

by Mycarsarefast84
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dylan Coulter
Nov 13, 2020 -

Easterns Automotive Group of Frederick responded

Nothing makes us happier than hearing from happy customers. We are so glad to hear you had a great experience and thank you for your wonderful review. We’re looking forward to seeing you back!

November 12, 2020

Daniel is very customer service Davy. He makes you feel relaxed and accommodating. I did not feel like he was trying to sell a car because there was no pressure. He very knowledgeable and professional. He More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Santos , Daniel Sanchez
Nov 13, 2020 -

Easterns Automotive Group of Frederick responded

Hi Maggie, We are so glad to hear you had a wonderful experience during your visit to our dealership and thank you very much for the five-star review! Please be sure to come back to shop with us in the future.

November 11, 2020

Dylan drove almost two hours to drop the vehicle off at my house. It was a pleasure working with him and thank you easterns for giving me great trade in value on my old car. More

by lizzzamazzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Coulter
Nov 13, 2020 -

Easterns Automotive Group of Frederick responded

Thank you for taking the time to recognize Dylan! We're glad that he has earned five-stars from you. He certainly went above and beyond to ensure that you are pleased. We hope to serve you again in the future.

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