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Easterns Automotive Group of Laurel

Laurel, MD

4.9
2,760 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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3510 Laurel Ft Meade Rd

Laurel, MD

20724

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Showing 2,760 reviews

May 02, 2017

Even though didn't get approved service was excellent, Service was great, informative and accurate, wasnt approved because of credit but was even a detail review of why and the steps I need to do in order More

by Dash87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Walcott
May 03, 2017 -

Easterns Automotive Group of Laurel responded

That's all that matters! We're glad that you decided to stop by and get the information you need in order to move forward. Please take your time and get everything in order. We will be happy to help you as soon as you are ready.

May 02, 2017

Awesome experience I really appreciate Lamont for helping me get a car. I wasn't too thrilled about getting a car because of all of the work that goes into to getting on More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Santos, Lamont Coates
May 03, 2017 -

Easterns Automotive Group of Laurel responded

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will continue working hard to please all of our customers.

May 02, 2017

Great Jason was very effective and help the buying car process smooth. Took my worries away and gladly appreciated his service. He tried his to "put me in t More

by Armel123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Soukphouangkham, Lamont Coates, Jason Walcott
May 03, 2017 -

Easterns Automotive Group of Laurel responded

At Eastern Motors, put you in a car today! We did exactly what we said we would do. Welcome to the family!

May 02, 2017

Good job The experience was very nice from start to finish. Jamar Royster was a man of his word. Everything he said would happen went smoothly. I would recomme More

by Washington redskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamar Royster, Tony Soukphouangkham
May 03, 2017 -

Easterns Automotive Group of Laurel responded

It's good to know that you are happy with the way things turned out. We love and care about our customers so hearing this is truly an honor.

May 01, 2017

Great Lamont Coates was great with my Husband and I he took his time with us and got us what we wanted and needed thanks you rock. More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Coates
May 03, 2017 -

Easterns Automotive Group of Laurel responded

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Congratulations to you and your husband.

April 30, 2017

Great Experience Irvin was great from start to finish. He was helpful and knowledgeable in the car buying process. Just purchased my 1st BMW.... I would def recommend More

by rahshema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irving Pacheco
May 01, 2017 -

Easterns Automotive Group of Laurel responded

BIG MOMENT! Congrats on your first BMW purchase! You will definitely be enjoy your new car. Happy Driving!

April 30, 2017

Fairly fast car buying experience I was assisted by Jamar, who was very positive and walked me through the buying process. There was someone shadowing him ,David he was great. Im givin More

by yb12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David , Jamar Royster
May 01, 2017 -

Easterns Automotive Group of Laurel responded

We appreciate your in-depth review. Overall, it seems that you are happy with your car buying experience. We do understand your frustration regarding making the car payment lower but we always do the absolute best we can. Our goal has always been to accomodate our customers. The key issue does seem to be a misunderstanding and we are sorry for offending you. We are only here to help any way that we possibly can.

April 29, 2017

Jamar Royster- Sales Associate I came to Eaterns in a bind! Bad credit & a minimum down deposit. From 2 pm until after hours Jamar worked magic to get me in to a car! Thank you for More

by Tbane4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamar Royster, Tony Soukphouangkham
May 01, 2017 -

Easterns Automotive Group of Laurel responded

We have to thank you because you came to us! We always try to help our customers any way that we can. Sometimes, it takes a second to get the kinks worked out depending on the situation but we always find a way to accomodate amazing customers like yourself.

April 29, 2017

Amazing Customer Service! I came in a bit nervous that I wouldn't be able to upgrade from my old bucket but Francis Koroma definitely helped me out! Amazing service, overall. F More

by hcastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Koroma, Jesus Santos, Vinny Vannavong
May 01, 2017 -

Easterns Automotive Group of Laurel responded

No need to be nervous with us! We're family! We will always do our very best to help you any way that we can. Francis will be so happy that you decided to write in.

April 27, 2017

Very pleased 2nd time buyer I came to Eastern Motors in Laurel as a second time buyer. I was very pleased with the service both times. They really work to make sure the customer More

by happycaddygrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Soukphouangkham, Jason Walcott
Apr 27, 2017 -

Easterns Automotive Group of Laurel responded

Thank you very much for being a repeat customer! Your loyalty and support to Easterns is extremely appreciated. Jason, Tony, and the rest of our team will appreciate your kind words. Please recommend your family and friends to us.

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