Easterns Automotive Group of Laurel

Horrible!! Crooks with horrible customer service. They don't care about their customers concerns after the car is bought. I wouldn't deal with them again if t Crooks with horrible customer service. They don't care about their customers concerns after the car is bought. I wouldn't deal with them again if they were giving cars away. I'm pretty sure their MD inspections are done internally so everything passes regardless. More

Check engine light came on within an hour of purchasing car. 7 Day Exchange Policy is very misleading!!! I purchased a car from Easters in Laurel, MD. While driving home the check engine light came on. Easter 7 Day Exchange Policy is very misleading!!! I purchased a car from Easters in Laurel, MD. While driving home the check engine light came on. Easters’ was closing as we were leaving so I had to wait until the morning to let them know that the car I just purchased check engine light came on. My intentions was to bring the car back the next day and have them check it out. That morning my husband called about the check engine light. Danny N. told him to bring the car back on Monday and they will send it to the shop. That was very odd to me since we had just purchased the night before. I called Danny N. back myself and told him that Monday wasn’t good for me because I had to be to work so he said bring it on Sunday and they would give me a loaner because Monday was the soonest they could get the car to the shop. Sunday we took the car back and Danny N. wasn’t there but another gentleman was able to provide us with a loaner and take my car. The paperwork I was given said that my car would be ready on. Monday I called Danny N. and asked him what would be the procedure if I decided to exchange it for a similar car. He said he would have to check with his finance manager and call me back. I never received a call back. On that Tuesday again I called and spoke with Danny N. he said he would check on my car, I told him that I wanted to know what I needed to do if I wanted a similar car which was $2k more than the one I purchase and Danny N. said he would have to check with his finance manager and call me back later they were going to a meeting. Again no call back, so I called him back when I was leaving work and he stated he had just gotten back from a meeting and the finance guy wasn’t available but he would check with him when he got a chance and call me back later that day. (still no call back). On to Wednesday, I called Danny N. and before I could ask him about the financing he told me that my car was still in the shop and he would call to get a status. I said I was calling to see if he spoke to his finance manager about the similar car I had called about the day before. He stated that my financing was approved and that I would have to refinance the car in order to exchange it for the similar car. Keep in mind I didn’t even have the initial car for a good hour before the check engine light came on. I asked him about the 7 day exchange policy since I was still within the timeframe and he said that since I was approved that didn’t apply to me and I would have to come in and speak to his manager. When reading the 7 day exchange policy nowhere does it say doesn’t apply if you were approve for financing! It reads “if you are dissatisfied with your purchase, we give you a one-time option to exchange the Car within 7 calendar days of the date of this Order for any other car then existing in our inventory (“Replacement Car”).” I clearly fall into this category since the car I purchased presented a problem as soon as I got it home. The general manager started talking about restocking fees & financing already being approved. He said that he would have to send a note up to corporate to see what they could do and may be able to waive the restocking fees. We told him to call the bank since the amount I was approved for would cover the other car. The general manager called my husband today & told him that if I wanted the other car I would have to pay $3500 more & the interest rate was going to increase. This is crazy. I was approved for enough to cover the cost of the similar car so why should I have to put down more money and have the interest rate increased when the car I purchased is still in the shop & today is day 9. (2) You have a 7 day exchange policy that doesn’t say anything about if the finance is approved it doesn’t apply. I am very disgusted with the way this whole situation is being handled. Why have a 7 day exchanged policy if you are not able to make an exchange within 7 days. I think the exchange policy would’ve been the right thing to do especially since I was still within my 7 day timeframe & this is day 9 and I do not know when the car I purchased will be returned to me! More