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Easterns Automotive Group of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.9
3,003 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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3510 Laurel Ft Meade Rd

Laurel, MD

20724

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Showing 3,003 reviews

February 20, 2013

An offer was accepted over the phone by the dealership. I drove an hour or so to Laurel to look at the car. After jumping through all the hoops, they declined the original offer. Waste of time! More

by tmy121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny Vannavong
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Feb 20, 2013 -

Easterns Automotive Group of Laurel responded

We are sorry you had a bad experience. I would like to find out more about how this mix up happened in order to prevent it from happening again. Please feel free to email me at jbassam@easterns.com.

Apr 01, 2013 -

Easterns Automotive Group of Laurel responded

We are very sorry about the issues you experienced. Something like this should never happen. Please feel free to email me at Jbassam@easterns.com to try to figure out how this mistake was made and to try to make sure this will not happen again.

January 26, 2013

Can't say how terrible this dealership is. They lied to me from the minute I walked in the door. Still have a major problem with my car. Terrible place. Do not patronize! More

by Macynell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin McPhatter, Chester Barkin
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Jan 27, 2013 -

Easterns Automotive Group of Laurel responded

Hello, Thank you for your input about your experience. I'm very sorry to hear about your the issues you had. I would love to hear more about them and try to make sure nothing like this happens again. Please feel free to contact me personally at jbassam@easterns.com.

Jan 29, 2013 -

Macynell responded

There is an item on my car (2008 Elantra) that doesn't work but I have been paying for at nearly 20% interest. The salesman (Kevin) and operations person (Chester) are both aware of this. I have had the car into the many times and nothing is ever done. Additionally I was quoted one downpayment and then after signing the papers it was 'oops we need another $500. Other small and large issues too numerous to mention in this forum

Jan 29, 2013 -

Easterns Automotive Group of Laurel responded

I would love to get to the bottom of this. Please email me at jbassam@easterns.com

Jan 30, 2013 -

Macynell responded

My car was sold with a sunroof--an option I am paying for. The sunroof doesn't work and the glass in the roof of the car makes a huge sound whenever the car is driven. I was promised this would be fixed and has not been.

Feb 01, 2013 -

Easterns Automotive Group of Laurel responded

Again I apologize for all the issues you are experiencing. We want to help fix what we can and make you happy. Please email me at Jbassam@easterns.com and we can get to the bottom of this.

Feb 20, 2013 -

Easterns Automotive Group of Laurel responded

We are very sorry you had a poor experience. We always value input from the people who come in our doors. I would love to hear more about the issues you had to try to make sure they do not happen again. Feel free to email me personally at Jbassam@easterns.com

April 24, 2009

I spent approximately 2 days at the dealership before an offer was made. During the first day they went into a meeting for about a hour. After all of that time spent there, I did not feel I got the best of More

by unhappycamper2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Rep
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Jan 27, 2013 -

Easterns Automotive Group of Laurel responded

Thank you for taking the time to review our location. I'm very sorry to hear about your bad experience. We try to do our best to take care of customers and communicate with them openly. We also work our hardest to find our customers the best loans posible through one of our lenders, which can take some time depending on the banks. I would love to hear more about your experience. Please feel free to contact me personally at jbassam@easterns.com.

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