Easterns Nissan of White Marsh

I will preface my review by saying that the experience I went through today at Easterns of White Marsh is not typical. I have not had a negative thing to say about this establishment until now. I scheduled went through today at Easterns of White Marsh is not typical. I have not had a negative thing to say about this establishment until now. I scheduled an appointment earlier in the week for 9am today, so I dropped my car off with John Proud around 830. Fast forward to around 1:30pm and I still have not heard anything about my car. So, I decide to call their service department to get a status update. That's when I meet PAM, the most useless example of an automated assistant. After confirming my details with this machine, I ask to speak to a service representative. So I'm told to wait for a service rep to pick up, and guess what happens? PAM redirects me back to itself. Not pleased. Around 2pm, still no word about my car. So, I decide to get a ride back up to Eastern's to check on my car. When I get there, however, I'm greeted by a lobby full of people with similar issues: No callbacks after dropping off their car for 3-5 hours, final price being different from the estimate, repairs that were okayed but never started for whatever reason, etc. There were two associates in the lobby, John Proud and someone else I didn't get the name of. "Amateur Hour" would be the most accurate term of what these employees were like: getting flustered and dropping/knocking paperwork all over the floor, trying to make excuses for their many mishaps they were creating today. You could tell me now that John and his partner were actually conmen masquerading as Nissan associates, and I would firmly believe you. When it was finally my turn to be seen (after John kept trying to turn away from my gaze and pretend he didn't recognize me, since he was the one I saw this morning), I asked for a status update on my vehicle, since it had been FIVE HOURS since I dropped my car off. After more pretending he didn't know who I was or what car I dropped off, I was then told that my car HADN'T EVEN BEEN LOOKED AT YET! I told him that I dropped my car off around 8:30 that morning, to which he replied that they were short-staffed and couldn't get to it in time. I retorted with "Yes, but I had an APPOINTMENT at 9.", to which he replied "Yes, an appointment for a drop-off." Now, I don't know about you, but when I schedule an appointment with my doctor/dentist/barber/etc., the time we schedule is the time, or at least close approximation of the time, that I am to be SEEN. An appointment time is not a time for me to enter the building and wait for everyone else. Therefore, if my appointment is at 9am, I expect my vehicle's service to start roughly around 9am. Also, I get that illnesses happen which can lead to companies being short-staffed, but they had me in the books for having an appointment at 9am. They should've realized at some point that they were not going to get to my car today, especially since their service closes at 3pm. They should've definitely called to let me know they weren't going to get to my vehicle. John had said that he was going to be there "all day", but the service was going to close in less than an hour at that point. I simply asked to have my vehicle back. Like I said before, this customer service (or in this case, lack thereof) is not typical for Eastern's Nissan of White Marsh, but feel this experience had to be shared. More

Took my new Nissan Kicks SV in to get help on the infotainment system. My infotainment system isn't displaying any radio station information. The service advisor told me that the Nissan Kicks does no infotainment system. My infotainment system isn't displaying any radio station information. The service advisor told me that the Nissan Kicks does not do that. The advisor also mentioned he has the same car and his doesn't do that. The advisor then contradicted what he said after I told him that I had researched and learned that this vehicle is supposed to display this. The advisor then said only the higher models of the Kicks display the information. Again that is not true. Incredibly deceptive. Also the tires in this car were at 50psi. That should have been fixed prior to giving us the car when it was purchased. Driving around on 50psi in tires is unsafe. I am so unhappy with this purchase. Forget about contacting Nissan consumer affairs because they lie too. More

THIS IS THE WORST PLACE YOU CAN TAKE YOUR CAR TO HAVE ANYTHING REPAIR MY CAR WENT IN THE FIRST TIME TO HAVE AN ALTERNATOR REPLACED THROUGH ENDURANCE WARRANTY . TWO WEEKS LATER I PICK UP MY CAR AND THE BA ANYTHING REPAIR MY CAR WENT IN THE FIRST TIME TO HAVE AN ALTERNATOR REPLACED THROUGH ENDURANCE WARRANTY . TWO WEEKS LATER I PICK UP MY CAR AND THE BATTERY WAS STILL ON THEY TOLD THE BATTERY WAS BAD. I REPLACED THE BATTERY BUT THE LIGHT WAS STILL ON .AFTER SOME TIME OF DRIVING MY CAR IT GAVE OUT . I HAD TOWED BACK TO EASTERN NISSAN THEY TOLD ME THE ALTERNATOR WAS BAD .THIS ALTERNATOR THAT THEY PUT IN MY CAR WAS BAD AN STILL UNDER WARRANTY BUT IT WAS GOING TO COST ME 1200.00 DOLLARS TO GET FIXED.THE WARRANTY WAS FOR PARTS AND LABOR.I WILL BE HAVING MY CAR TOW FROM THERE AND WILL NEVER RETURN More

Will my salesman was very helpful and professional. The car I was to potentially buy was at a different location. Will had it brought to me and prepared for my inspection. I will return for future purc The car I was to potentially buy was at a different location. Will had it brought to me and prepared for my inspection. I will return for future purchases and will definitely recommend to family and friends, everyone. More

Will is the Best Sales Men ! 10/10 Will always go Back when I need a aCar 10/10 Will always go Back when I need a aCar More

The dealership was very knowledgeable of the vehicles they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealer they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealership to all who may be interested in going and buying a car there. More

Me and my husband Chris came into Easterns Nissan of White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle expl White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle explained the whole process to us took his time related to us very personable and easy to talk to almost like I was dealing with a family member... You can tell he actually cared about us and wanted us to walk away genuinely happy and we were in and out in 2 hours which is very efficient for a dealership. I would recommend him to all my family and friends thank you Derrick.... I sincerely appreciate you... More

Dishonest dealership. Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obta Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obtaining all of my financial information. More

Dishonest dealership. Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should have trusted them - they added $3,000 to the amount we financed. Two months later its still not fixed. More