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Easterns Nissan of White Marsh
White Marsh, MD
39 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 39 reviews
September 10, 2024
Believe the negative reviews about this dealership. While the initial greetings and appearance of professionalism may seem reassuring, my experience has been far from it. I purchased a Tesla on Augu While the initial greetings and appearance of professionalism may seem reassuring, my experience has been far from it. I purchased a Tesla on August 15, 2024, and by August 16, the car began shaking aggressively. I returned to the dealership, and after servicing, the technician assured me on August 17 that the issue was resolved. However, the same issue reoccurred, and we returned to the dealership for further inspection. Once again, they claimed the vehicle was cleared, but the problem persisted. Now, the dealership has refused to address the issue further. Despite the car being a 2018 Nissan-certified vehicle, they have declined to repair it. I've tried to return the vehicle, but I've been met with no response. I've had to chase down management, only to be told they do not want to fix the car. This level of service is unacceptable, and I urge potential buyers to heed the negative reviews. Be cautious if you're considering doing business with this dealership More
by Ladell
Employees Worked With
Josh Cochran
August 16, 2024
Run away from these guys! After a bad sales experience and attempts to negotiate a resolution with Josh Cochran, I got in touch with the MVA. The MVA has subsequently cited After a bad sales experience and attempts to negotiate a resolution with Josh Cochran, I got in touch with the MVA. The MVA has subsequently cited this dealership for false/misleading/deceptive sales practices under COMAR Code Regulations 11.12.01.14 A(1); B(2) and D(3). They are required by law to disclose several extra costs upfront and are not. I see several reviews on here where people have mentioned the same issue. And Josh Cochran? Yes, he comes off as nice and professional, but is absolutely the worst. More
by DC In Baltimore
Employees Worked With
Preston McCargo
August 07, 2024
The staff were polite but insistent that the car could not be sold without additional unnecessary ("LoJack"(TM), "ceramic coating", and so on to add to the cost. The advertised price is lower than what th not be sold without additional unnecessary ("LoJack"(TM), "ceramic coating", and so on to add to the cost. The advertised price is lower than what they are willing to sell the car for. What it turns out to be is bait and switch. Maryland's AG office has been notified. More
by Fisheads
Employees Worked With
Jason Minard
June 08, 2024
Looking for your next vehicle online? This is the Way! So many things have changed in the past few years in the vehicle shopping process, but the team at Nissan of White Marsh is doing th This is the Way! So many things have changed in the past few years in the vehicle shopping process, but the team at Nissan of White Marsh is doing things right. I was shopping for my Frontier for over 5 months, and I was being patient to find the right vehicle at the right price. So many dealerships are quick to throw a number on a car-buying site; you can imagine what happens when you try to ask questions or confirm details- let alone talk price. Brice and the sales team at Nissan of White Marsh treated me with respect and patience even though I wasn't in the building. The transparency, integrity, and ease of communication with Jason in finance made an online and phone interaction feel like a 'hand shake deal'. They checked every box and answered every inquiry. In the end, the Value and Trust earned made it an easy decision to FLY FROM FLORIDA to do business here. If you are shopping online and want peace of mind with your major purchase- I hope that this review speaks to you. Nissan of White Marsh will treat you right and make the experience one to boast about. This is how it is supposed to be! More
by ryan.bem.9
Employees Worked With
Brice in Sales, Jason Minard
March 28, 2024
Tracey was an excellent service technician. She was knowledgeable and helpful every step of the way. She gave details about my service and explained things in a way I could understand. My se She was knowledgeable and helpful every step of the way. She gave details about my service and explained things in a way I could understand. My service was through and prompt. More
by nikialaa
Employees Worked With
Tracy Delgado
February 11, 2024
This dealership is awesome. I worked with Preston and he was there every step of the way. I wasn’t able to go to White Marsh but Preston drove my new car to me so that I didn’t I worked with Preston and he was there every step of the way. I wasn’t able to go to White Marsh but Preston drove my new car to me so that I didn’t have to make the drive. Paper work was done ahead of time to expedite the purchase. I would recommend Preston 100% for your next purchase. More
by lisacancer64
Employees Worked With
Jason Minard, Preston McCargo
February 09, 2024
It was a great experience. Great people very good location salesperson Eric answer all my question that I was concerned about, He was very kind and very professional Great people very good location salesperson Eric answer all my question that I was concerned about, He was very kind and very professional More
by robflasinski
Employees Worked With
Eric Brown
December 01, 2023
I really enjoyed this process and all because of Preston being a great salesman and his ability to communicate and deliver information to you straightforward and simple. I will definitely always remember th being a great salesman and his ability to communicate and deliver information to you straightforward and simple. I will definitely always remember this conversation and experience. More
by Martin.Newmuis
Employees Worked With
Preston McCargo
November 18, 2023
Have known mike for over 20 years. By far one of the most genuine people I have ever had the pleasure of meeting. Always upfront and humble. Qualities that are hard to find in people t By far one of the most genuine people I have ever had the pleasure of meeting. Always upfront and humble. Qualities that are hard to find in people these days. Would definitely recommend buying from Mike. Go see him and his team at Nissan of White Marsh! More
by Rstew81
Employees Worked With
Mike Williams, Titus Grimes, Robert Joseph Sperry, Brian Jordan, Brenda Mathes, Taylor Honkofsky, Robert Stewart, Jack Thompson, Preston McCargo
