Eastgate Chrysler Jeep Dodge Ram - Service Center

Key fob Corey, gave us exceptional service. I was in for a key fob and left with a whole new car! Corey made it possible to where I didn’t have to miss work a Corey, gave us exceptional service. I was in for a key fob and left with a whole new car! Corey made it possible to where I didn’t have to miss work and still be able to receive my new vehicle the same day! I appreciate the great service, knowledge and patience! -Stephanie More

not a satisfied customer I've been screwed. Truck vibrating when moving. 8 days and $1400.00 later still vibrating. I had to call them to get updates. The customer services is I've been screwed. Truck vibrating when moving. 8 days and $1400.00 later still vibrating. I had to call them to get updates. The customer services is not good (I'm being nice) Do not take your vehicle here unless you like being taken advantage of. More

Avoid this place like the plague. Horrible service department. Takes forever to get work done. Doesn't do the work right. Spent thousands to have them leave me with a car in worse shape than when I department. Takes forever to get work done. Doesn't do the work right. Spent thousands to have them leave me with a car in worse shape than when I took it in. Not only did they not properly do the repairs and used bad parts but they actually managed to damage my engine and electronics in the process. When you go back to have it fixed they ignore you, service manager won't call you back, horrible people. They're nothing but thieves. There's a reason people call dealerships stealerships. I had to find out first hand. Don't be a victim like me. Pick a local repair shop run by mechanics, not these guys. This was the most costly mistake I've made in a long time. I had to spend yet more money getting it fixed properly by a small local shop who did it right. Cost me ~$1,500 to fix what they didn't do right and to repair what they broke. Including an airbag sensor which the repair shop told me could have caused it to NOT deploy if I was in an accident. It's nice to know the dealership values my life so little. More

The service was excellent. The repair group was ready when I got there. I did not have to wait. My car was fixed the first time. when I got there. I did not have to wait. My car was fixed the first time. More

Since my Jeep is older I have had services performed at this dealership many times and it has always been a pleasant experience with wonderful results! this dealership many times and it has always been a pleasant experience with wonderful results! More

We have been going to this dealership since we purchased our first minivan and that was three minivans, two Jeeps, and one used car ago. I have found the Service Department to be very friendly and helpful. our first minivan and that was three minivans, two Jeeps, and one used car ago. I have found the Service Department to be very friendly and helpful. I have never felt that the Service Department was just trying to get me to do something on our vehicles just to get our money,but to make sure that our vehicles were in good running order and safe. As I have told them I can purchase a new car from several different dealerships, but I go to them for the Service Department and for our salesman who seems like family. More

Rodney was great! Very friendly & knowledgable & most of all helpful. I live about 50 miles away from where I work, so when the tire pressuer light came on in my fairly new 2010 Sebring, I really d most of all helpful. I live about 50 miles away from where I work, so when the tire pressuer light came on in my fairly new 2010 Sebring, I really didnt want to drive 50 miles at 70 miles an hour wondering if there was really something wrong with the tires, or if was just the cold weather. I bought the car a Goodwin Brothers in New Castle, but EastGate is the closest dealership to where I work, so I stopped in and explained my situation and Rodney had me pull right in the edxpress lane area and started checking the air in my tires. All they needed was some air. We had a nice discussion about how the tire pressure sensors work, and the best way to make sure the pressure was right. My older car a 2001 Dodge Neon, did not have tire pressure sensors, so I just checked the air with a pressure gague( the old fashion way) Rodney suggested that this pratice would work just as well on the new car. We also discussed the change oil light, which has not came on in 6k miles, makes me a little nervous, since i was taught to change the oil every 3 k mils ( old fashion I know). Rodney suggested that if I felt better having the oil changed at 3k thats what I should do. the 3k oil change seemed to work on the Neon it ONLY has 260K miles on it, when Rodney heard this, he said it seemed like i knew what I was doing when it came to my car maintance. Rodney is great! East Gate needs to hang on to him, he is a great asset ! Thanks again Rodney for the air in my tires, and great discussion on car care. Pam Carlon 765/524/2995 2010 White Sebrin More

I took my 2002 Grand Cherokee Overland in for service (I go nowhere else) and decided to look at a new Jeep. Brandon worked with me and we arrived at a deal and two days later, I am the proud owner of a 20 go nowhere else) and decided to look at a new Jeep. Brandon worked with me and we arrived at a deal and two days later, I am the proud owner of a 2011 Grand Cherokee Overland and I LOVE IT! Although it is higher, wider, and longer than my 2002, the improvements in this model year is astounding. There are more "bells and whistles" on it, which has become a new learning curve, but I am sure that when I take time to read about all of the features, I will become comfortable once again. This is my 3rd Grand Cherokee all of which have been purchased from Eastgate Chrysler, and I highly recommend this dealership to friends and acquaintances alike. They have taken care of my Jeeps since purchasing my first one in 1997. I always feel like I am one of the Eastgate family. The service department is beyond compare and I never feel "snookered" when having work performed. They are honest and treat me as if I was their mother. Brandon was such a joy to work with during the purchase of this new Jeep. He is knowledgeable about all of the features and walked me through the basics. I would easily recommend him to anyone wanting a new vehicle. It was a fun experience. More

I was out of town when my jeep broke down and the service center at Eastgate responded immediatly to my needs. They went over and beyond any expectations I had. I would return for futur repairs. center at Eastgate responded immediatly to my needs. They went over and beyond any expectations I had. I would return for futur repairs. More