Echelon Ford

THIS DEALERSHIP IS A NIGHTMARE I went to this dealership to lease a new FORD so I would have no concerns and have a safe, reliable car, however it was nothing but a nightmare. After I went to this dealership to lease a new FORD so I would have no concerns and have a safe, reliable car, however it was nothing but a nightmare. After 1 month of dealing with this car the car started jerking, hesitating, rolling back at any incline and leaking from the sun roof. Ford looked at it multiple times where they told me there was nothing they could do. At one point they told me the gutters were clogged only after having the car 6 months and said I had to pay to get them cleaned out. I never heard of this but since then my car has leaked. I have mold in the ceiling all the vents are dry rotted and after a hot day when the windows are up the car is moist inside and smells like a dirty shoe. The car is still jerking and hesitating and Ford now denies me a rental car and told me they can look at it but do nothing. I wouldnt recommend this dealership to ANYONE! This dealership is horrible in customer service, they get you into a car then forget you. I have 10 more months on my lease and have to deal with this xxxx until then! BUYER BEWARE stay clear from ECHELON FORD!!!! More

amazing place I am so grateful to this dealership. The people are fantastic. I would totally recommend Erik Szustkiewicz and Joe Zielinski. They were amazing . to I am so grateful to this dealership. The people are fantastic. I would totally recommend Erik Szustkiewicz and Joe Zielinski. They were amazing . totally sending my family and friends to them. More

Exceptional service My firend recommended this dealership to me when I told him i was looking for a new vehicle. I searched their website and found a vehicle I was intere My firend recommended this dealership to me when I told him i was looking for a new vehicle. I searched their website and found a vehicle I was interested in. Erik Szustkiewicz and company were very friendly and knowledgeable. It was a great experience. I appreicate all the help given to me in my vehicle purchase. They went above and beyond. Will recommened this dealership to others, without a doubt. More

Leased at new Ford Explorer Best salesman ever. Love my new Ford Explorer. The color blue is beautiful with most comfortable seats. Drives like a dream. Pete got me best leas Best salesman ever. Love my new Ford Explorer. The color blue is beautiful with most comfortable seats. Drives like a dream. Pete got me best lease deal. Recommend Pete n the dealership More

This is my 3 Ford vehicle that I have purchased from this dealership. Their customer service skills are superb, it is impossible to pass through their doors without a kind word and or a friendly smile. The dealership. Their customer service skills are superb, it is impossible to pass through their doors without a kind word and or a friendly smile. The team really works hard for the best interest of their customer. Love the car.... Thank you Chis and Eric Sincerely, Nancy T. Dougherty More

I gave five stars for all the questions for the survey, I gave five stars for all the questions for the survey, because everyone at Echelon Ford was very friendly and comforting. They also made sure I w I gave five stars for all the questions for the survey, because everyone at Echelon Ford was very friendly and comforting. They also made sure I was being helped and always had a answer for all my questions. I got a great price with a excellent rate for my 2014 Mustang GT. I ordered my Mustang and it came in faster than i anticipated. So overall my experience with Echelon ford was 100% and I would highly recommend Echelon Ford. More

I read this recent post about my salesmen Kyle and I disagree to the fullest extent-Kyle was patient and courteous to my needs -Thank you Kyle-I will send everyone I can to you and My next purchase will disagree to the fullest extent-Kyle was patient and courteous to my needs -Thank you Kyle-I will send everyone I can to you and My next purchase will absolutely be from your More

Erik was very attentive. He answered all my questions. He spent several hours helping me find insurance, the color car, and all the right features. He made sure i drove off in the car i wanted that day. He w spent several hours helping me find insurance, the color car, and all the right features. He made sure i drove off in the car i wanted that day. He was the best salesman, and i would recommend him to anyone!! More

I have called about the vehicle I wanted numerous times and never received a follow up. I called and spoke with the sales mgr and he and the sales rep never called me back. It was a huge waste of time. Thi and never received a follow up. I called and spoke with the sales mgr and he and the sales rep never called me back. It was a huge waste of time. This is not the only ford dealership that has lackluster customer service... however I did go to miller ford and was wow'd by everyone there. Today with the money we are spending we want to be wow'd and echelon ford leaves a lot moreto be desired... More

My experince at Echelon Ford was wondeful. I did think it would be possible to purchase a vehicle,but everybody were so helpful and made a purchase possible.I would recommend Echelon Ford to my friends. would be possible to purchase a vehicle,but everybody were so helpful and made a purchase possible.I would recommend Echelon Ford to my friends. More