Echelon Ford

As usual, Pete and the managers took great care of us. We always have a great experience here. We are repeat customers going back more than 20 years. We highly recommend Echelon Ford and Pete, the entire s We always have a great experience here. We are repeat customers going back more than 20 years. We highly recommend Echelon Ford and Pete, the entire sales team and the service department as well. More

Incomplete and over priced. Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-15 Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-150, the service department neglected to reset the engine oil life indicator, so we had an indicator showing 24% oil life following a service recall and an oil change. We had an appointment to bring in the truck to get the indicator reset. As an added task at the last minute, we asked them to change a blown fuse that enables our truck to charge the battery of our camper while we drive. I had identified the fuse, and we asked them to change it. We had a pretty good idea as to why the fuse blew, but they got back with a phone call saying they had to analyze the entire system in order to determine why the fuse blew, and they reminded us of our $100.00 deductible on our warranty. We couldn't imagine why a fuse could cost that much, as we could have had it replaced at a corner gas station for $5.00. We said we weren't going to pay that much, but they went ahead with the analysis, then called to give us the good news--that being that the wiring harness was okay, and it was just a blown fuse. We gave the OK to replace the fuse, only to learn later that the charge was $40.00, based on their labor rate of $140.00 per hour. As far as I can tell, nobody in the service department is an M.D. or DDS., so we thought that was excessive. Nevertheless, we paid, and drove the truck home only to find that they never reset the oil life indicator, which was the main reason we brought the truck in in the first place. We called from a cell phone on the way home to tell them they didn't do the job, and my wife was given instructions over the phone that enabled her to reset the indicator from the driver's seat of the truck, which could have been done before we brought the truck in for the appointment. Bringing in the truck involves dropping it off the evening before the appointment and going back again the next day to pick it up. Not the most convenient procedure for what was a 2 minute fix. Now, tell me again how this is worth $140.00 per hour!! The entire staff is very pleasant to deal with, and we have never had a problem before, but this incident has left a bad taste. More

Like Family! I always choose Echelon Ford for my vehicles, because of the overall experience. No sales pitches or haggling over prices. Just honest! Chris and h I always choose Echelon Ford for my vehicles, because of the overall experience. No sales pitches or haggling over prices. Just honest! Chris and his team make sure you feel comfortable throughout the entire process. Not to mention the efficiency. They appreciate that people are busy and have other things to do than spend all day at a car dealership. I am always in and out without feeling rushed and always feel very happy with my car buying decisions. More

Great Experience! Purchased a used vehicle and it was by far the easiest buying experience I’ve ever had. They were very friendly and listened to my needs and didn’t t Purchased a used vehicle and it was by far the easiest buying experience I’ve ever had. They were very friendly and listened to my needs and didn’t try to push me into a vehicle I didn’t want. They made the process smooth and stress free. Would definitely buy from them again and refer my friends and family! More

Awesome experience along with Excellence in Service! What a great experience my wife and I had at Echelon Ford. We were looking for a Ford F150 and low and behold we walked into Echelon Ford in Stratfor What a great experience my wife and I had at Echelon Ford. We were looking for a Ford F150 and low and behold we walked into Echelon Ford in Stratford, NJ and it was a no pressure environment. We were greeted by a very well dressed gentleman Rich Elkins, the sales manager who introduced us to Derek Zimmerman. We were blown away by this Derek's knowledge and experience. Derek took us out to the back lot, knew just about everything for every F150 that we looked at from the tires and sizes and all the options. Very knowledgeable. He was also very knowledgeable about leasing. Very impressed. Wished we have come here sooner! More

Worthless extended warranty Echelon refused to honor warranty even after service department said part failed due to covered item. Zero effort to resolve by managemen they have my Echelon refused to honor warranty even after service department said part failed due to covered item. Zero effort to resolve by managemen they have my $. More

The Nicest People Ever! The team at Echelon was outstanding. Not only did I get a quality product with my new Explorer, I had the best car buying experience of my life. Pete The team at Echelon was outstanding. Not only did I get a quality product with my new Explorer, I had the best car buying experience of my life. Pete stayed in contact, listened to my needs and helped put me in a great car at a great price! Chris, the Sales Manager, also stayed in touch and was genuinely working to help me find the right car. Everyone we came in contact with from Pete, Chris, the Finance Manager and even the owner treated us so well! They have a customer for life. More

Great Service Pete and the entire team and Echelon Ford were amazing! They really went above and beyond to help me. I would never buy a card anywhere else! Pete and the entire team and Echelon Ford were amazing! They really went above and beyond to help me. I would never buy a card anywhere else! More

Great Buying Experience Thank you Jeff and Chip for your great service! It was a great buying experience! I would buy a car at Echelon Ford again. Thanks! Thank you Jeff and Chip for your great service! It was a great buying experience! I would buy a car at Echelon Ford again. Thanks! More