EchoPark Automotive Baltimore

Throughout several decades of purchasing vehicles, both new and previously owned, I have never had such a positive experience as with my recent purchase of a Mercedes from Javier Cuellar and Carbiz. As a new and previously owned, I have never had such a positive experience as with my recent purchase of a Mercedes from Javier Cuellar and Carbiz. As a result, I now consider myself a life-long Carbiz customer, and have recommended him (and them) to several friends, coworkers, and family members. Javier is the commensurate professional – patient, polite, knowledgeable, credible, and “willing to go the extra mile” to keep his customers happy. I would strongly encourage Carbiz ownership/management to promote Javier into a managerial role, as he has much to teach (and emulate). Last, but certainly not least, an expression of utmost gratitude to Colin Fliesher (the service manager) as well – his professionalism equals that of Javier. He handled an unexpected mechanical problem with the Mercedes personally, and with the highest level of consideration for me and my family. These two individuals have forever changed my perception of a “used car” and a “used car” dealership – they are true gentlemen; my best to both of them. Sincerely, Greg Hidrobo More

This was by far the absolute best car buying experience I have ever had. From the moment I walked in the door, the customer service, professionalism and ease with which the deal was conducted was simply ama have ever had. From the moment I walked in the door, the customer service, professionalism and ease with which the deal was conducted was simply amazing. Sam Sarris was an excellent sales guy and Myron Boyd is of course the number one Finance Manager I have ever dealt and this was the seventh car I've purchased. I walked in the door at 10:30am on a Saturday and was driving off the lot by 1pm which never happens in the world of car buying! I highly recommend working with Sam and Myron, together they made a great team. More

The two least-liked professionals are probably lawyers (of which I am one) and car salesman. So, believe me, when I say I was extremely apprehensive when visiting a used car dealership. However, after th (of which I am one) and car salesman. So, believe me, when I say I was extremely apprehensive when visiting a used car dealership. However, after this visit, I can honestly say that I think lawyers are the only ones left on the "dislike" list. My car buying experience was fantastic from the moment I received a call from the Internet sales team (Josh) to the moment I drove off the lot. I didn't feel pressured to make an appointment over the phone and when I explained I wouldn't make it in until the next business day, the original salesman was more than happy to provide me with his colleagues' names and told me they would be happy to help. The car I hoped to test drive was sold upon my arrival but my quirky, yet exceptionally "likeable" salesman Matt offered to show me something else in my price range. I respect and appreciate that he actually stayed in my price range- he didnt try to sell me a car that was $4k more than the Mazda I originally sought out. I have to say that I have never met a more laid-back, honest, hard working salesman. He really busted his butt to make the entire experience go smoothly- and boy did it! There really ins't too much negotiation with the Internet Sales Team, b/c the price on-line represents a discounted price and price was below KBB value, albeit just a tad. Also, Carbiz fairly compensated me for my trade (after a minor and expected conversation about raising my trade in allowance- which they did!). Financing was a quick as it could be and the Russ, the finance employee shopped around for an unbelievably low rate- under 2% (full disclosure, I have good credit, decent income and a average debt-income ratio). Russ explained the paperwork, page by page, so I left feeling informed. Everyone I encountered at Carbiz was pleasant, respectful and helpful. I would definitely repeat the experience when I need another new, used car. More

The quality of the cars was excellent but I think the biggest thing that made our experience so good was the exceptional customer service that we received from Everyone at the dealership... They went abo biggest thing that made our experience so good was the exceptional customer service that we received from Everyone at the dealership... They went above and beyond to make sure that we got a deal that was acceptable for us and that we were completely happy with the car that we purchased. I didn't meet anyone there that wasn't willing to help us and in fact they were all very friendly, I think that's rare. I will and have already recommended Carbiz to several friends who are interested in buying a used car. More

Vitaliy was very curteos and kind to both my mother and I. The way he carried himself was amazing and his personality is both a great asset to the company and a great representation of the way a car dealer I. The way he carried himself was amazing and his personality is both a great asset to the company and a great representation of the way a car dealership should conduct itself. He helped to make the experience one to remember and I would recommend Carbiz to anyone shopping for a car. More

I am a repeat customer of Carbiz, just as the first experience with Mr. Alton the second one did not change! excellent customer service, friendly atmosphere and extremely helpful with me making my deci experience with Mr. Alton the second one did not change! excellent customer service, friendly atmosphere and extremely helpful with me making my decision on a car. GREAT JOB CARBIZ!!!!!!! More

Very friendly, patient, and warming dealership!!!!! I would come here to buy all my cars !!!! I gave Carbiz the rating because they are a really good dealership with awesome deals, but their customer ser would come here to buy all my cars !!!! I gave Carbiz the rating because they are a really good dealership with awesome deals, but their customer service is what makes me want to give them all the best stars! Everyone was very welcoming and it seemed as though I was making life long friends rather than them just trying to make a buck. Kelvin my sales guy was very very patient i saw several cars and test drove them all and he never once showed signs of being impatient. Evan is awesome! He got me a great bank and awesome rate! He is a great finance man! Along with Russ they are both good people. Myron is hilarious and super funny but when it came to signing papers he explained everything in full detail to me and took his time!..Thank you Carbiz you guys are awesome!!! Watch out now I'm sending people your way!!!!! More

I have given the rating that I did because Ray Allen paid attention to my wants as well as needs and presented cars that fit the mold. Also, the information that I provided to him he relayed to Myron Boyd wh attention to my wants as well as needs and presented cars that fit the mold. Also, the information that I provided to him he relayed to Myron Boyd whom in return was able to get me at an acceptable payment.My experience at Carbiz was the quickest that I have ever had when it comes to purchasing a car. The best part about the entire experience is that I did not feel pressure to make a deal. More

Danielle was extremely knowledgeable about the cars on the lot and was very helpful and guiding us toward the right selection for our needs. We are very happy with our purchase, and plan to purchase our the lot and was very helpful and guiding us toward the right selection for our needs. We are very happy with our purchase, and plan to purchase our 2nd car in 3 months from Carbiz & particularly Danielle Miller More

My experience with CarBiz was excellent - and Josh Pilkinton was instrumental in my decision of dealers because of his knowledge of the vehicle, follow up, and willingness to work hard to satisfy his Pilkinton was instrumental in my decision of dealers because of his knowledge of the vehicle, follow up, and willingness to work hard to satisfy his customers. I am from out of state and he made the experience simplified and convenient. The experience in dealing with CarBiz aand Josh exceeded my expectations and I would recommend Josh and CarBiz highly. More