EchoPark Automotive Birmingham

Good experience overall. Would recommend to others. Good selection and overall price. Easy to work with. Would recommend to others. Good selection and overall price. Easy to work with. More

Before I share my horrible experience, I did like the GM Kate DeCosta and I hope she finds a better company to work for. I test drove a car and bought it. I did not smell oil burning but the day I brought Kate DeCosta and I hope she finds a better company to work for. I test drove a car and bought it. I did not smell oil burning but the day I brought it home I drove around a lot and then I parked in the garage and noticed that I smelled oil. Took the car elsewhere to be checked out and it had an oil leak that was going to cost almost $5000 to fix. I knew I had 30 days to return the car so I was not completely panicked, but still. Echo ended up returning my money but I had to take the car back to them while at the same time, I still owed the money for the car. They gave me a loaner car after I told them that I could not look for a car without a car. This was on a Friday and the check was ready for me on Tuesday. They forgot to include in the check the amount I spent at the mechanic having the car looked at but they did mail me a check. So, everything did turn out in the end but I made probably 15 trips to the dealer and countless phone calls and the whole thing should NEVER have happened because that car should not have passed their "inspection" (done by high schoolers in auto mechanics?), I lost time, sleep, and confidence in dealers and my judgement. This whole incident was regarding the 2nd vehicle that I looked at on their lot. The first vehicle was rated by Car Guru, etc. as a "great deal" because it was $1200 less than the same car elsewhere. BUT, the car at Echo had mismatched tires with very little tread and no floor mats. Well, there's the $1200 difference right there! More

Outstanding service! Keith has been completely attentive to all my needs getting a new car. He's kept in touch with updates and highly recommend him for everyone to busin Keith has been completely attentive to all my needs getting a new car. He's kept in touch with updates and highly recommend him for everyone to business with getting a new vehicle! More

Very courteous polite patient, great attitude and not pushy..would def recommend, and would def go back and refer pushy..would def recommend, and would def go back and refer More

Everyone has been so friendly, transparent, and helpful. Keith was very kind and willing to go above and beyond. Keith was very kind and willing to go above and beyond. More

They were very courteous and knowledgeable. I went a few times before I found the right one. There’s a lot to pick from I went a few times before I found the right one. There’s a lot to pick from More

Very good experience, no pressure and quick compared to normal dealers. Gave me an amazing price for my trade and everyone was extremely helpful. Highly recommend! normal dealers. Gave me an amazing price for my trade and everyone was extremely helpful. Highly recommend! More

Very professional, genuine, willing to work with you to get you in the car you want get you in the car you want More

Keith Robey is courteous , friendly, and genuinely a nice person. They made an online offer and stuck to it. Lauren stayed in communication with me. Absolutely no pressure. I can’t say enough about what a g person. They made an online offer and stuck to it. Lauren stayed in communication with me. Absolutely no pressure. I can’t say enough about what a great experience it was doing business with Echopark. Definitely ask for Keith. He goes above and beyond! More

The service here is magnificent! Keith was my sales guy and he was awesome. He was was so patient and so kind. He walked us through the whole process and help us get what we wanted. Keith was my sales guy and he was awesome. He was was so patient and so kind. He walked us through the whole process and help us get what we wanted. The whole staff are 100% perfect. I 1000% recommend EchoPark. The service is top notch. More