EchoPark Automotive Dallas

Great selection and price. Friendly sales people willing to help get you what you need. Website was great and showed real availability Friendly sales people willing to help get you what you need. Website was great and showed real availability More

Aaron was proficient and excelled our expectations, made the car buying experience a piece of a cake! the car buying experience a piece of a cake! More

One of the worst car-buying experiences I've had. I arrived pre-approved, knew exactly which car I wanted, and had everything necessary to purchase it. It still took nearly SIX HOURS because my sales I arrived pre-approved, knew exactly which car I wanted, and had everything necessary to purchase it. It still took nearly SIX HOURS because my salesman was juggling multiple customers and repeatedly disappearing. I also specifically asked that my credit not be run again. He assured me it wouldn't be. It was. The bigger issue came later. I'm an out-of-state buyer and normally register my vehicles through my Native American tribe for roughly $200–$400. EchoPark never asked where or how the vehicle should be registered and instead collected $1,256 for Oklahoma taxes/registration. I didn't discover this until my Oklahoma plate arrived over a month later. When I tried to resolve the issue, my salesman blamed me for not telling him I was Native American, argued that asking would have been "racist," and eventually started laughing at me while I was explaining the problem. Nobody needed to ask my ethnicity. They simply needed to ask where the vehicle should be registered. I finally told him he'd sufficiently xxxxxx me off and I was hanging up. His response? "Good. Thank you." Surely management would handle this better, right? It took multiple days of repeatedly calling EchoPark to finally get a manager to call me back. I called multiple times a day, and every time I was told someone would call me shortly. The only way I could get updates was to initiate contact myself. When a manager finally called, he told me I was apparently the first customer from Oklahoma who had ever wanted to register a vehicle through a Native American tribe instead of the state. He also told me they would improve their staff training going forward, teaching employees to ask customers where they want their vehicles registered rather than simply asking whether their address is correct. In other words, they're now planning to train their employees to ask the very question I've been saying should have been asked in the first place. And what was the proposed resolution for my situation? Initially, $50 in gift cards, eventually increased to $100 in gift cards mailed to my house. I declined the offer and explained that gift cards do absolutely nothing to address the financial impact of the registration issue. I told him that if he wanted to mail them anyway, there was nothing I could do to stop him since he already had my address. I did not accept the gift cards as compensation or agree that this resolved anything. I'm glad EchoPark intends to improve its training so future customers don't experience the same problem. Unfortunately, that doesn't address the hundreds of dollars this mistake has already cost me and the hundreds more it will cost me a year from now. After nearly six hours at the dealership, my credit being run against my explicit instructions, a costly registration issue, being laughed at by my salesman, and multiple days of chasing down management, their proposed solution was to mail me gift cards. I gave EchoPark multiple opportunities to address this situation. While I'm glad they're apparently taking steps to prevent it from happening again, I remain extremely disappointed in how they've handled my experience. I cannot recommend EchoPark Grand Prairie. More