EchoPark Automotive Dallas

Echo park is Not like other dealerships, the atmosphere is very relaxed and calm. When you 1st enter the dealership you don't feel that TENSE feeling and there's not 10 salesman running up to you at one -t is very relaxed and calm. When you 1st enter the dealership you don't feel that TENSE feeling and there's not 10 salesman running up to you at one -time. Everyone there was very nice and helpful. I actually had a referral from my neighbor, BRANDON Mc Gruder WAS MY salesman and he EXCEEDED MY EXPECTATIONS. Brandon was PATIENT, kind, genuine and most importantly he LISTENED. He never made us feel pressured, he truly made us feel like the CUSTOMER was most important then the SALE. I'm very happy with my purchase and I've already referred several family members and i just purchased my car yesterday. This is what buying a car should be like!!! More

I would caution anyone from buying here, especially women. From the moment I walked in, the Mark Peterson who "helped" me treated me as a ditsy women who didn't know anything. He showed me pictures of women. From the moment I walked in, the Mark Peterson who "helped" me treated me as a ditsy women who didn't know anything. He showed me pictures of his daughters and grand daughters to try to gain my trust in his sales ploy, only to try to screw me over down the line. After test driving vehicles, I chose a Lexus for their luxury feel and reliability. I had been preapproved for a low interest rate only to be told they only do in house financing. This guy told me the lowest rate I could get was a 6.8% rate through Ally, who also provides their gap insurance and warranty. The rate I was preapproved for was 3.8% so this is a large difference. I decided to leave the dealership at that point to consider my options and man do I wish I would have just stayed away! Unfortunately, I went back and after doing further research began to negotiate and ask about their other in house lenders. One of which was the lender I was already pre-approved through. After hours of sitting in there the man says to me, "you know you can just take any rate we give you and refinance the moment you walk out of here." I guess being a woman, we should just take the direction given from the salesmen instead of fighting for the rate we deserve, and are capable of getting. Not to mention, being a woman I am the prime candidate to be taken advantage of with the gap coverage and warranty which is a total scam. Had to tell the guy no on that AT LEAST 5 times. The day I drive off the lot, I have a flat tire. I take it in to get it fixed and I am told there is a SCREW DRIVER in my tire. After several deep breaths I pay to have it replaced and chalk it up to a coincidence, although now I am not too sure. They tell me that my front tires as also in very bad need of replacement. So much for Echo Parks 100- something point check. A couple days after that, I notice my brakes are also grinding. What a nightmare experience this is, when buying my first car should have been an exciting moment. Begrudgingly, I take it back to EchoPark to have them fix the issues since I am within my 30 day warranty. They keep my car for 4-5 days and finally it is returned to me. 3 days later ANOTHER FLAT TIRE. A huge nail was in my tire. Another coincidence? Who knows. I called EchoPark and left a voicemail about this with no response. As terrible all of this was, it still was not enough for me to write a scathing review, but now 5 months later, my brakes are grinding once again. I was told my front brakes and rotors were being replaced, only for the representative to tell me that it was actually my back brakes that were replaced and this was a "miscommunication." I was told that 4 cm, which is barely anything, is all that is required for their check. If it was this low, I wish they would have at least conveyed this to me so I could have known that this would be an issue in the near future. Long story short- avoid this place if at all possible. If the car prices are unbeatable and you feel you must be a customer here my advice is, know what rate you qualify for ahead of time and do not settle for less. It may take hours but do not let them con you into a bad interest rate. Also, if you are serious about buying a car and have one picked out, PLEASE take it to an outside mechanic and have them run an inspection diagnostics test on your vehicle before you buy it. It's $100 that will save you money tears and frustration down the line. Especially if you are a woman, because once again you will never get the respect or acknowledgement that a man would at this place. More

Liliana was amazing! She helped ensure the process was efficient and quick as possible. She went out of her way to make sure I was happy with my purchase. Will refer to family and friends! efficient and quick as possible. She went out of her way to make sure I was happy with my purchase. Will refer to family and friends! More

Trey Was Amazing. He Made My Car Buying Experience Super Easy And Stress Free. He Was Very Professional And Has An Great Personality. Thank You For The 5 STAR Service. Easy And Stress Free. He Was Very Professional And Has An Great Personality. Thank You For The 5 STAR Service. More

Great experience with dealership! Drew was very helpful and informative! Will definitely recommend Drew and EchoPark to anyone looking for a nice lower mileage previously owned car and informative! Will definitely recommend Drew and EchoPark to anyone looking for a nice lower mileage previously owned car More

Lilia went above and beyond to help me out. She made the car buying process so easy. I recommend her to anyone that is looking for a vehicle. I will be back in the future. car buying process so easy. I recommend her to anyone that is looking for a vehicle. I will be back in the future. More

My husband and I have now bought two cars here and we highly recommend. They are straight forward and honest and will always work with you! highly recommend. They are straight forward and honest and will always work with you! More

Cameron was informative and personable. I appreciate his authenticity and willingness to work with us and make the purchase happen! I will be coming back to make my next vehicle purchase because of Cameron. authenticity and willingness to work with us and make the purchase happen! I will be coming back to make my next vehicle purchase because of Cameron. More

An absolute pleasure to work with even though I’m not. Mr. Chaparro was pleasant, even tempered, and knowledgeable. I personally won’t work with anyone else the next time I come to get a few more cars. Mr. Chaparro was pleasant, even tempered, and knowledgeable. I personally won’t work with anyone else the next time I come to get a few more cars. More

Aaron was very down to earth accommodating and super thorough in explaining in the whole purchase process of our new vehicles. My car got totaled in a storm and he was extremely efficient in getting me thorough in explaining in the whole purchase process of our new vehicles. My car got totaled in a storm and he was extremely efficient in getting me into a car that I love! We were so satisfied with his service about even my husband went back and got a new car as well LOL thank you so much Aaron! More