Lilia Galindo
Senior Customer Experience Officer
EchoPark Automotive Dallas
2615 W I-20 Frontage Rd
Grand Prairie, TX 75052
Dealership Experience
10 yrs, 5 mos
Languages Spoken
Spanish
112 Reviews
Write a Review112 Reviews of Lilia Galindo
December 23, 2023
Echo Park went above and beyond in customer service with my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not in my Lexus ES300h 2022 purchase and repair work this last week. Apparently, the car I purchased had an after market bumper placed on it that was not installed correctly, when a sensor popped out Park Place refused warranty service citing it was not installed correctly. I called echo park and asked them what could be done.. AJ stepped up and said he would make it right and he did!!! I had to get home for the holidays and needed my car fixed fast. AJ got my car back up to standard and washed and detailed it super nice! I would be remiss if I do not give a shout out to Lilia Galindo my original sales rep that helped coordinate the repairs and help sell me the challenger I purchased for my son this year too! Echo park is amazing! This is how car purchases should be! I live echo park! More
Other Employees Tagged: AJ 5 stars!!!
December 20, 2023
Good experience for a first time buyer! Definitely check them out if you are in the market for a vehicle Definitely check them out if you are in the market for a vehicle More
October 03, 2023
Great experience buying a car at EchoPark! I actually did the paperwork online then Lilia Galindo reached out to me to get a couple of documents to compete the purchase and arrange for pickup. I actually did the paperwork online then Lilia Galindo reached out to me to get a couple of documents to compete the purchase and arrange for pickup. Once I got to EchoPark, I might of been there a total of 30 minutes to complete the process. I will definitely go back! More
September 24, 2023
They sell lots of cars, really, really, really, really, really, really slowly. I mean zero concern for time, they've got nowhere to go but the next customer. Pack a lunch and maybe a book, I might suggest really, really slowly. I mean zero concern for time, they've got nowhere to go but the next customer. Pack a lunch and maybe a book, I might suggest A Tale of Two Cities, a little light reading while you wait, and you'll be fine. More
Other Employees Tagged: Kyle Bryant, Tariq Abubaker, Todd Gray, Adrian Basulto , Samuel Anzalone, Cristhian Garcia-Jimenez, Devonte Beasley, Christy Banks, Edgar Ayala , Axl Rose , Eric Clapton, John Belushi, Joe Montana, Sting, Martin Van Buren, Genghis Khan, Where's Waldo, Ringo Starr
August 08, 2023
I set an appointment and knew exactly what I wanted, had to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I ha to wait 30 minutes for her to tell me that they don’t have the keys to the car. And she had told me “you don’t even plan to buy the car” because I had told her that I don’t plan on buying a car on the day of. More
July 14, 2023
Echo Park How buying a car should be! Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the q Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the quickest best process. I will be a repeat customer! More
Other Employees Tagged: Mark Johnston
June 27, 2023
It was very nice! Christy Hing was so sweet and made the process super easy! Christy Hing was so sweet and made the process super easy! More
Other Employees Tagged: Kyle Bryant, Christy Banks , Mee “Christy” Ming 5 stars
January 21, 2022
Good Morning! I’m writing this review for the awesome service and care I received from Ms. Jessica! Her knowledge, attention to detail and overall ability to get the job done on my broken windshield wipe service and care I received from Ms. Jessica! Her knowledge, attention to detail and overall ability to get the job done on my broken windshield wipers just before a rain storm is coming in was a True Blessing! She is smart, kind and made me feel important! Thank You Jessica for your kindness and going above and beyond for me. EchoPark you have a very special employee! If you happen to get help from Ms. Jessica you’re in good hands! Have A Great Day Everyone! Be Blessed More
Other Employees Tagged: Jessica H