EchoPark Automotive Dallas

Mark lied to my daughter about her credit score without even checking it first, because her main credit card is Discover and said that doesn't "count" when building credit. He did this to try to push her i even checking it first, because her main credit card is Discover and said that doesn't "count" when building credit. He did this to try to push her into buying a more expensive car saying that her APR on something more expensive would be 18% instead of 24%. My daughter ended up in tears thinking that all her years of trying to build great credit were in vain and she'd never be able to afford to buy a car. We left upset and angry without even seeing any cars. Today two different dealerships pre-approved her with an APR of 7.5 and she now has the car of her dreams. EchoPark lost a sale due to Mark's lies. More

Josh is super helpful and honest about everything. He explained everything to me in detail and made this car buying experience the easiest car buying process I’ve experienced. He explained everything to me in detail and made this car buying experience the easiest car buying process I’ve experienced. More

Derrick Harris was very professional and productive. He made sure that I was getting a good deal & took the time to research what would be best for me. Awesome customer service. He made sure that I was getting a good deal & took the time to research what would be best for me. Awesome customer service. More

Joshua was very easy to work with. We were in and out in 2 hours. Worked with getting me exactly what I wanted! Highly recommend. We were in and out in 2 hours. Worked with getting me exactly what I wanted! Highly recommend. More

My girlfriend got a 2021 Kia Rio from Mark, she was referred to him from Scott! Mark worked magic in securing her this car. She’s never had a reliable car, so this purchase is truly life changing. We c referred to him from Scott! Mark worked magic in securing her this car. She’s never had a reliable car, so this purchase is truly life changing. We could not be more grateful for marks work on this. He even found a way to help her add a gap coverage. The fact that she doesn’t have to worry about her car for many years to come is so relieving. We will definitely be back for any and all future car needs. Thank you magic Mark and EchoPark for making this possible, we couldn’t have done it without you. More

Easy to work with. I did the homework before visiting and new the exact car I was interested in. It made the experience much easier. I did the homework before visiting and new the exact car I was interested in. It made the experience much easier. More

Echo Park How buying a car should be! Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the q Literally the easiest, most streamline process especially if you have a great sales liaison like we did. This is my 5th vehicle I've owned and the quickest best process. I will be a repeat customer! More

This has to have been one of the best car buying experiences we’ve ever had. Mark was extremely helpful through the entire process. experiences we’ve ever had. Mark was extremely helpful through the entire process. More

STILL NOT GOTTEN WHAT WAS PROMISED BY MANAGEMENT- A FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKIN FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKING IT WAS AT ACURA AS PROMISED TO COME PICK IT UP (again I had to call them) TO FIND OUT THEY "FIXED" IT THEMSELVES, (what was there to fix though, by them, since they directly told me "the transmission is just like that and completely fine", so they shouldnt have anything to fix, right) THE FIX WAS ADDING AN ADDITIVE TO THE TRANSMISSION-NEVER TOOK IT TO ACURA NOR EVER PLANNED TO, NOW REFUSE TO HAVE HAVE AN ACURA DEALER LOOK AT IT- I FEEL THAT MEANS THEY HAVE A PRETTY GOOD IDEA THERE ARE MORE ISSUES THEY'D LIKE TO AVOID. Original review was left day of purchase, prior to leaving dealership. I still stand behind EVERYTHING below about Christy H. However, the A/C was non-functional on the drivers side, so in 105°+ I've had no A/C for 2 months, a problematic transmission, and zero help or clarification since 5/24 when I started this attempt of them correcting their short comings. I'm unsure of exactly which 190 points they check during their "very throughout" 190 point inspection, but it isn't the transmission nor the A/C. To me, those seem like two of the more important things to check. Everytime I call (because no one feels the need to reach out in an attempt to keep me updated) I get a different answer as to the status, in fact, different stories with each new person on the same call. Does anyone actually know what's going on??? At this point, all I can say is: BUYER BEWARE!!!!!! BE SURE TO TAKE YOUR OWN MECHANIC WITH YOU TO TEST DRIVE, BECAUSE IF YOU GET A CAR WITH PROBLEMS, ITS SEEMING IMPOSSIBLE TO GET THEM TO DO RIGHT AND HONOR THEIR WORD OR THE SUPPOSED COMPANY CULTURE. THEY KEPT MY CAR FOR A WEEK LETTING ME BELIEVE AND REASSURING ME IT WAS GOING TO BE TAKEN TO ACURA, ONLY TO HAVE WHAT I CAN PRETTY MUCH BET WAS LUCAS TRANSMISSION FIX- A BAND-AID TO TIDE IT OVER UNTIL IT WAS NO LONGER UNDER THEIR DEALER WARRANTY AND NO LONGER THEIR RESPONSIBILITY. PROBABLY THE EXACT SAME ATTENTION AND DETAIL AKA LUCAS TRANSMISSION FIX WAS USED WHEN MY CAR CAME IN ORIGINALLY TO BE SOLD. MUCH MUCH LIKE THE BEGINING OF THIS WHOLE SAD SITUATION IT WAS FELT VERY STRONGLY THAT INTENTIONAL ATTEMPTS WERE MAKE TO BRUSH ME OFF UNTIL AFTER MY WARRANY HAD EXPIRED AND NO LONGER BE THEIR RESPONSIBILITY. GEREMY SMITH AND CHRISTIE ROGERS, I'm embarrassed by your locations customer service FOR YOU, but I can say that after dealing with each of you myself, I fully understand and know why THE CUSTOMER SERVICE IS AWFUL, BECAUSE YOURS IS NO BETTER, AND YOURE WHO HOLD THEM ACCOUNTABLE, SO ITS STANDARD PRACTICE AND QUITE ALRIGHT BY MANAGEMENT. I WAS TOLD BY THE SERVICE FOREMAN DIRECTLY IN FRONT OF THE GM CHRISTIE THAT "IM LUCKY HE DIDNT SUPER GLUE IT BACK ON AND NEVER TELL ME", LOL, ITS OBVIOUS THAT ITS YOUR GO TO PROBLEM SOLVER AND MENTALITY, BECAUSE THATS WHY IM IN THE SITUATION IM IN RIGHT NOW. GEREMY SMITH WILL TELL YOU ONE THING TO PACIFY YOU AND THEN ESSENTIALLY CALL YOU A LIAR AND HE NEVER SAID THAT WHEN YOU ASK FOR HIM TO MAKE GOOD OF IT LESS THAN 24HRS LATER. Tip: IF YOU HAVE TO BUY A CAR HERE PLEASE DO YOURSELF A FAVOR AND MAKE SURE YOU BUY A CAR IN PRISTINE CONDITION, BECAUSE BLESS YOUR POOR SOUL SHOULD YOU EVER NEED ANYTHING FIXED, BE PREPARED TO BE PUSHED OFF AND LIED TO. More