EchoPark Automotive Dallas

The dealership was very busy had lots of salesmen I got waited on in a reasonable time waited on in a reasonable time More

Go see Josh! Knowledgeable, no hassle. Found me my car in my budget. Great Experience! Knowledgeable, no hassle. Found me my car in my budget. Great Experience! More

See UPDATE at the bottom. There are a number of reasons, but the most aggravating is the failure of anyone in management to reach out when I complained to my sales rep about There are a number of reasons, but the most aggravating is the failure of anyone in management to reach out when I complained to my sales rep about my PRIMARY complaint. I had to work through my rep because NO ONE would give me the name of ANY of the sales managers. What is that? At any rate, the first time I went to test drive the car, I was unable to do so because their was a nail in the tire. Since they needed to replace the tire, I would have to come back the next day. Four days later, it was repaired. I headed up there to drive [and buy] the car that afternoon. I should mention, the day they took the car to their shop to work on the tire issue, my original sales rep told me that if I did decide to purchase the car, he'd have me in and out in 45 minutes. My buying process [no financing] took well into the night – lasting no less than three hours, but hey the tire was replaced and we were done. The next morning, I really started looking at the tires. I was under the impression they would be replacing the ONE tire that had the nail in it. At any rate the two tires that Echo Park put on the back of my car were Fortune Vientos…a much cheaper tire. The original tire – Bridgestones, which retail for $236/each, are summer tires which provide superior performance in dry/wet conditions. The Fortune tires, which retail for $75/each, are all season and have lower performance ratings... inferior in utility and worth. Not at all ideal for a roadster. The tires should have been replaced with the same brand and ratings as the originals…the ones represented on the sales floor. I complained and received NO CONTACT. Not even a call or email at least apologizing or explaining why they decided to go with cheap tires. I’m not a complainer…I just want professionalism and a fair deal. I got neither. EchoPark, since acquiring driversselect, has gone WAY down hill. I will never ever buy from Echo Park again and I WILL spread the word. As consumers, we have many other BETTER choices! UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE I HAVE, in fact, been contacted by Mr. Cooper [EchoPark's head of sales]. He was extremely open to COMING TO A RESOLUTION and said he'd do whatever it took to MAKE IT RIGHT!! I couldn't ask for anything else. I am EXTREMELY HAPPY EchoPark [Mr. Cooper] reached out. EchoPark's prices are top notch and my previous experience was excellent, SO I was truly disappointed this time in thinking I'd never return. The resolution is fair and I am, once again, a SATISFIED CUSTOMER! Thank You EchoPark!! More

Todd was amazing! Everything went nice and smooth. Such a sweet guy, would recommend him to anyone looking to buy a car!! :) Everything went nice and smooth. Such a sweet guy, would recommend him to anyone looking to buy a car!! :) More

Jessica was very hind and helpful and was able to help me get the car of my dreams for the a great price. I am very appreciative get the car of my dreams for the a great price. I am very appreciative More

Joshua was very happy to help us when no one would! Definitely 10/10 service! Definitely 10/10 service! More

Pain free process, it was seamless to look at the cars we wanted. Josh was helpful but also gave us space and did not breathe down our necks or pressure us, which is such a refreshing experience for a car pu wanted. Josh was helpful but also gave us space and did not breathe down our necks or pressure us, which is such a refreshing experience for a car purchase. More

Josh is the absolute best! Repeat customer and I highly recommend asking for him when you head to EchoPark. With over 15 auto transactions, I can honestly say this is the best Repeat customer and I highly recommend asking for him when you head to EchoPark. With over 15 auto transactions, I can honestly say this is the best place to do business! More

Love my car! Friendly service and no pressure sales. Someone always checked on me to make sure I was being assisted. Friendly service and no pressure sales. Someone always checked on me to make sure I was being assisted. More

I had such a bad experience at the Jeep Dealership in Grapevine Texas. They would not tell me the all-in price of the Gladiators I was looking at, just pushing me to apply for the loan to see what I woul Grapevine Texas. They would not tell me the all-in price of the Gladiators I was looking at, just pushing me to apply for the loan to see what I would get and that all that really mattered was the monthly repayment WTH! 4 hours of my time I will never get back. So I was skeptical about Echo Park at first but even their website is completely transparent and tells you exactly how much the vehicle is, fully broken down, and includes all the fees. Christy was brilliant, as was her manager and not once did we feel pressured into purchasing the Gladiator. She keep me up to date on the process and was very informative. I could not recommend them enough. More