EchoPark Automotive Dallas

To sum up in one word: unprofessional Tedious 6-hour paperwork (admittedly 3 of those hours I was looking at cars) I had to come back twice and make additional payments because my paperwork got messed paperwork (admittedly 3 of those hours I was looking at cars) I had to come back twice and make additional payments because my paperwork got messed up The sales person dropping f bombs; leaving us alone for hours to assist other customers, refusing to take a cash payment and trying to talk us into a high-interest loan Refusing to honor mandatory appearance protection, suggesting I clean the car myself Only good part is the price but I would rather pay $2K more for a better experience More

This is our second car purchase from EchoPark and it has been is general a positive experience. For some reason, purchasing a car always takes a lot longer than one would expect, but I've received similar been is general a positive experience. For some reason, purchasing a car always takes a lot longer than one would expect, but I've received similar long purchasing times from other dealers, so no worse than average. The people are great and Christy was very helpful and customer focused. The relatively new addition of a mandatory charge for Appearance Protection was extremely annoying. That should be much more prevalent on the website or added to the List price so it is more clear. Other than the lengthy buy process and the surprise related to appearance coverage, the process and experience was positive. Last comment, I know you aim to keep prices low and that is very much appreciated, but charging $2.50 for a vendor bottle of water seems a bit much when purchasing a $30k vehicle. If cost is the issue, maybe try the vending machines from Costco that have bottled water for 50 cents... Just a thought. More

Aaron was a real help today. He was able to get into a new vehicle in record time. I recommend Aaron and Echopark to anyone He was able to get into a new vehicle in record time. I recommend Aaron and Echopark to anyone More

Great customer service, great financial service, 4 car I bought from this dealership final step to close the deal took to long bought from this dealership final step to close the deal took to long More

Christy was amazing and was very flexible throughout the process especially for a very nervous 21 year-old, just trying to get a good deal highly recommend asking for her at the front! process especially for a very nervous 21 year-old, just trying to get a good deal highly recommend asking for her at the front! More

She was very nice and helpful. She made sure to let us know what she was doing when heading to the back to process our deal. She made sure to let us know what she was doing when heading to the back to process our deal. More

Mr. Aaron was so patient and very helpful as I selected a vehicle to purchase. vehicle to purchase. More

This is our 4th vehicle we have purchased. Love the service and experience they provide for us. Love the service and experience they provide for us. More

Hing was so helpful and helped us through the whole process. Excellent customer service highly recommend her process. Excellent customer service highly recommend her More

Joshua is super personable and answered all my questions! Thank you so much for everything. Thank you so much for everything. More