Echopark Automotive Sacramento

Terrible experience. The vehicle was advertised online at one price. At the dealership, a mandatory $699 "appearance protection" fee was added on top. I asked to have it The vehicle was advertised online at one price. At the dealership, a mandatory $699 "appearance protection" fee was added on top. I asked to have it removed — the salesperson said no. I escalated to a manager named Ben, who also refused and later left me a voicemail confirming: "If you're buying a car from us, that's coming with it no matter what. So there's nothing we could do with that in terms of taking it off." This is illegal in California. Vehicle Code § 11713.1(e) requires dealers to sell at the advertised price — the only permitted additions are taxes, registration, and doc fees. Paint protection isn't on that list. California's Honest Pricing Law (Civil Code § 1770(a)(29), SB 478) is even more explicit: if a fee is mandatory, it must be in the advertised price. The AG's own FAQ says disclosing the fee elsewhere doesn't satisfy the law. Meanwhile, their own website says: "With us, there are no hidden fees, commission rates, or unpleasant charges." A mandatory fee that isn't in the advertised price is a hidden fee by definition. They also refused my 5% APR pre-approved outside financing and offered 8% after a soft pull confirmed my score was around 800. And I waited 40 minutes before being seen — with an appointment — while roughly 15 employees stood around idle. I've filed complaints with the FTC, California Attorney General, California DMV, Placer County DA, and the BBB. On March 13, 2026, the FTC sent warning letters to 97 auto dealer groups nationwide about exactly this practice. If you're shopping here, know your rights before you sit down. More

Roman was amazing. He made the purchase of my new car amazing. I will be referring anyone else I know looking for a new vehicle to come by & see him and his fellow co-w He made the purchase of my new car amazing. I will be referring anyone else I know looking for a new vehicle to come by & see him and his fellow co-workers. More

Khushleen helped make the process of buying a car as smooth as possible. She was very responsive and helpful with every step along the way. smooth as possible. She was very responsive and helpful with every step along the way. More

This is my first time coming to this place. I highly recommend! Devin and Nick were extremely helpful. Thank you EchoPark I highly recommend! Devin and Nick were extremely helpful. Thank you EchoPark More

Fast and easy transaction, extremely fair prices and helpful staff. Roman took care of us through the whole transaction and was extremely knowledgeable. Would recommend him to others! helpful staff. Roman took care of us through the whole transaction and was extremely knowledgeable. Would recommend him to others! More

Knowledgeable and if he doesn’t know willing to get you an answer. Very helpful, gave all necessary information. Definitely made my experience easy. an answer. Very helpful, gave all necessary information. Definitely made my experience easy. More

Good experience overall. Took longer than it should and I don’t like the after-the-fact add on “appearance protection” that’s already been applied, so they say they can’t rem Took longer than it should and I don’t like the after-the-fact add on “appearance protection” that’s already been applied, so they say they can’t remove the charge for it. But staff was good about working something out best they could. Rahul especially was great to work with. More

They are SHADY & Not at All Transparent. There motto says, “Totally transparent. No haggling. No hassles. No hidden fees. We just tell you the price so you can drive off in something you There motto says, “Totally transparent. No haggling. No hassles. No hidden fees. We just tell you the price so you can drive off in something you love.” When I asked for their out-the-door price, with the fees itemized, their representative “Alex” stopped communicating & completely ignored Me…. They ARE NOT TRANSPARENT !!!! More

Excellent Customer Service and smooth processes. Find Miguel in store to purchase your next car. Find Miguel in store to purchase your next car. More

Dustin was great and made the buying experience easy peasy.... quick painless and a fair price peasy.... quick painless and a fair price More