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Eckert Hyundai Inc

Denton, TX

2.5
254 Lifetime Reviews Review Dealership
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4011 S I-35 East

Denton, TX

76210

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Latest Reviews

August 21, 2020

"Eckert has provided me with the absolutely worst service..."

- Kat

Eckert has provided me with the absolutely worst service I've ever experienced. I bought a Genesis there. The purchase was fine, but they are incapable of providing high-end service. They have had my car for FIFTEEN DAYS when all I needed was to program a replacement key fob. They are absolutely awful in the service department, so I will never purchase a car from them again.

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Employees Worked With

Jake

December 27, 2019

"So much for valuing a repeat customer. I went to Eckert..."

- Demetra

So much for valuing a repeat customer. I went to Eckert Hyundai today to get a car for my daughter. I bought my own car there and had such a fantastic experience with Dave that I came back. Today I wound up working with Joshua, who seemed a nice friendly young man at first. The problem is, a while later even after he learned I’ve worked in the car business before, he openly admitted to me he was using high pressure sales tactics when I mentioned to him that I was aware of the games he was playing. When I asked nicely if he would please stop, he actually laughed because to him it was funny making me wait long periods of time and ignoring direct questions I was asking him. If I had a nickel for every time I would ask a direct question and he would come back with “YOU tell ME”...ugh Anyway, I wound up leaving. I finally got tired of Josh disappearing on me and got in my car to leave. He magically appeared when I was getting my GPS dialed in, but I wasn’t willing to wait on another disappearing act to see if he would get an actual answer to my previous direct question relating to a whole $400. In the end, that $400 (plus me getting tired of him disappearing) not only cost him today’s sale of a vehicle for my daughter, but also the sale of a new Genesis for me after the first of the year. Do yourself a favor before shopping here and make sure you’re working with Dave. Or anyone other than Joshua. Dave won’t leave you for long periods of time and doesn’t treat you like you are a joke to him. I’m pretty sure I wouldn’t be sitting in another dealership right now if I had worked with Dave from the beginning.

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Employees Worked With

Dave, Joshua Dillon

January 10, 2019

"Godbey Family"

- WRG

Stan Becker is great! We have always appreciated the honesty and integrity of Stan. We bought our first Hyundai from him and Eckert when our son graduated college 16 years ago. Jimmy in service is extraordinary as well. He goes out of his way to make certain the customer is treated fairly and honestly. I drive out of my way to let Jimmy take care of our Hyundais! Thank you!!

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Employees Worked With

Jimmy in service and Stan Becker

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