So much for valuing a repeat customer.
I went to Eckert Hyundai today to get a car for my daughter. I bought my own car there and had such a fantastic experience with Dave that I came back.
Today I wound up working with Joshua, who seemed a nice friendly young man at first. The problem is, a while later even after he learned I’ve worked in the car business before, he openly admitted to me he was using high pressure sales tactics when I mentioned to him that I was aware of the games he was playing. When I asked nicely if he would please stop, he actually laughed because to him it was funny making me wait long periods of time and ignoring direct questions I was asking him. If I had a nickel for every time I would ask a direct question and he would come back with “YOU tell ME”...ugh
Anyway, I wound up leaving. I finally got tired of Josh disappearing on me and got in my car to leave. He magically appeared when I was getting my GPS dialed in, but I wasn’t willing to wait on another disappearing act to see if he would get an actual answer to my previous direct question relating to a whole $400.
In the end, that $400 (plus me getting tired of him disappearing) not only cost him today’s sale of a vehicle for my daughter, but also the sale of a new Genesis for me after the first of the year.
Do yourself a favor before shopping here and make sure you’re working with Dave. Or anyone other than Joshua. Dave won’t leave you for long periods of time and doesn’t treat you like you are a joke to him.
I’m pretty sure I wouldn’t be sitting in another dealership right now if I had worked with Dave from the beginning.