Sales may be#1 but my first service experience for a much needed overdue recall claim was not. Augustin Archibeque, supposedly an assistant service manager needs to be back in an office and not out front in the service area if he's only going to sit there on the phone walking back and forth to the back offices ignoring customers at least where I was concerned. I noticed him doing the same thing last week when I came to inquire but didn't have an appointment. I waited a pretty good while with not very much acknowledgment or concern to see what I was standing there for with my Hummer by my side of course. There were 3 or 4 more service employees that were on their 3rd or 4th customer while I just stood there not being helped or referred to someone else or anything close. I had an 8am appointment and made it there 10 or 15 minutes early but was acknowledged close to 8:30 or so. I was told by Mr. Archibeque that an appointment only gets you inside the door and not too much more than that. What good is an appointment if it gets you nothing in return. From what I understand is that the recall fix that I need doesn't take that long and if someone would have just acknowledged me in a timely manner and at least accepted the vehicle it wouldn't have come to this letter. Let me stop being long winded and say this; If Agustin Archibeque is your best example for great customer service then I wonder how much business for service your chevy dealership has lost because of him. I had just waited a week with an appointment but as he said I didn't have the option to wait for the vehicle but I could leave the vehicle or reschedule. Why would I do that??? This guy was just so reluctant and unconcerned for the customer. His customer service skills need to be sharpened for sure. I was in my security uniform at the time but I am a 22 year retired military veteran that's an aircraft mechanic by trade with more than 35 years military and civilian combined as a worker, lead mechanic, lead supervisor, assistant manager, manager etc., and know a little about customer service and satisfaction and that wasn't it by a long shot. You know that one chance to make a good or great impression obviously wasn't a very important priority to him. I'm done venting and will leave you with this......If Augustin Archibeque has no other complaints, then I guess all is well with his style of service and leadership. However if he does have complaints or service issues then your company has a fixable problem that needs to be rectified. I apologize for not having a more positive feedback experience but right now I'm not happy but it will be a better day tomorrow! As I always say in closing, "It is what it is." (H3 Recall: HVAC connector wire failure) Still not completed as of Thursday 25 June 2020.