Called in set up appointment to fix the A/C. (stopped working all at once, worked fine then just quit.) I take care of this car--- 2011 Model A6 3.0T with just 50K on it. No other problems ---ever. Love this car so I was looking FWD to getting it back. They called me an hour after I gave it to them.. I thought great! That was fast!
It was under extended warranty and had a high pressure switch that was " bad" . The warranty company said go. Then a few hours later it all started to go south. Ring Ring--- Hi this is Gary-- Well we replaced the part but it is still broken, we need you to pay (280 bucks more) for "service" on the A/C that the warranty company wont pay for. This was so they could find out what is wrong with it.
Really? Did not check to see if it had Freon before replacing parts??
So catch 22. I ended up getting nothing for my 100 dollar deductible, and they billed the warranty folks for 230 bucks. All to do nothing to fix the issue. I got the warranty people on line with them and they weaseled for a while. So for me having to hear anymore of this was not worth the time, and for 100 bucks.. I hung up.. I have taken it to a reputable service department to undo the "work" they did. And look forward to getting it back fixed this time. I am sure some people are happy with them, I got burned so just a heads up. Avoid them if you can, not worth the effort. They really don't give a crap in the end. Sad, Fort Collins is a small town and word gets around..