Ed Kenley Ford

False Warranty Information A few weeks ago before going on a trip my car started making a noise, I stopped by Ed Kenley before leaving and they informed me the repair would not A few weeks ago before going on a trip my car started making a noise, I stopped by Ed Kenley before leaving and they informed me the repair would not be covered under warranty because the car had 99k miles on it. I took the trip, on the way home it started making a grinding noise, when I pulled over the car would not move, the transmission locked up, I had to have it towed to the closest Ford dealership who diagnosed it as a complete transmission failure. The car now has 100,500 miles. Come to find out, because the car is Hybrid the factory warranty would have covered the transmission to 100k miles. If Ed Kenleys service department would have known about Fords factory hybrid warranty this issue would have been completely covered under warranty when I brought it in before my trip, but now because it is over mileage I am stuck with a $6200 repair bill. I called this morning to see if there was anything they can do, they said there was nothing and sent me to Ford Customer service. If their service department knew about Ford warranties it would be covered! Strongly suggest avoiding this dealership. More

Best Ford Dealer in Utah I have bought 5 trucks from Ed Kenley Ford. Each time I bring my business here, I am glad I did. I mostly have dealt with Paul Moon. Paul always I have bought 5 trucks from Ed Kenley Ford. Each time I bring my business here, I am glad I did. I mostly have dealt with Paul Moon. Paul always gives me the best deal possible and is a no-nonsense and straight shooter with me. He always makes sure that I am 100% satisfied. This is why I keep going back. Customer for life! More

No pressure, awesome communication Great dealership! They know how to take care of their customers. Ordered a car from them 20 years ago and ordered another one this year, great service Great dealership! They know how to take care of their customers. Ordered a car from them 20 years ago and ordered another one this year, great service. More

Customer Service to be proud of This dealership took its time to make sure that I was comfortable with the purchase! They made sure the price point and the accessories or specifics f This dealership took its time to make sure that I was comfortable with the purchase! They made sure the price point and the accessories or specifics for the truck where what exactly meet my needs! Class act for sure! This is been the best purchase I’ve ever made on an automobile! I would definitely recommend a gym before to all of my friends! The salesman was in a class all by himself! More

Respectful From the moment I was greeted until I drove away, every person I interacted with was very respectful and made sure my needs were considered and met. From the moment I was greeted until I drove away, every person I interacted with was very respectful and made sure my needs were considered and met. Dave was great. More

Great car buying experience Very professional staff. Easy purchasing, love the car. No high pressured sales at all, staff was all very inviting. I would recommend to anyone bu Very professional staff. Easy purchasing, love the car. No high pressured sales at all, staff was all very inviting. I would recommend to anyone buying a car to go to Ed Kenley Ford. More

Phenomenal Car Purchasing Experience SHOUT OUT goes to Jose (Sales) & Geoff (Finance) & Wayne (Special Order) for a very pleasant car purchasing experience. The staff we met, were attent SHOUT OUT goes to Jose (Sales) & Geoff (Finance) & Wayne (Special Order) for a very pleasant car purchasing experience. The staff we met, were attentive, and terrific to conduct business with. We are especially happy with the warranty offer included with our 2013 Ford Expedition which sweetened the deal. Thanks so much. More

Too Early To Tell (TETT) I purchased a 2004 F250 crew cab, Viton V-10, the vehicle appears to have been very well maintained. When going through the KBB and NADA pricing, my I purchased a 2004 F250 crew cab, Viton V-10, the vehicle appears to have been very well maintained. When going through the KBB and NADA pricing, my representative showed me the price for this vehicle with the 8’ bed not the 6.5 bed!!! Honest mistake? He sure was flipping the web pages very quickly, I got the feeling it was maybe more than an honest mistake?? I am also waiting for new mirrors that were part of the purchase agreement. I also noticed that the spare tire AND mounting/lowering mechanism were missing/broken. THEY WOULDN’T FIX IT ON THEIR DIME? REALLY, is this considered safety equipment? Anyways I still, at this time, feel this purchase was a good one but as I stated in the subject line above until the final agreed to items have been completed I reserve the right to provide additional comments! Bottom line is I got the feeling that they did not want me to purchase this vehicle? Like it was one of those really nice and good deals that was ment to be passed onto a friend and not someone purchasing off the street? I stand by my initial rating (which I will update when the deal for all work is completed) of 3 Stars! More

Beware of the service Department I have been very happy with Ed Kenley up until about a week ago...My wife noticed a rattling by the glove box. So I start inspecting...I am missing on I have been very happy with Ed Kenley up until about a week ago...My wife noticed a rattling by the glove box. So I start inspecting...I am missing one glove box pivot pin and the hole for the other pivot pin is busted. So I start thinking and asking myself, "why/how would that be missing"?! After a few minutes I realized that I had Ed Kenley service department replace my cabin filter. So I look at the cabin filter door and one latch is busted. So, in charging me however much to replace my cabin filter, they bust my glove box pivot pin hole, forget to put on one of the pivot pins, and break the cabin filter door latch. If they cant follow simple procedures in replacing a cabin filter...how do I know they will follow more critical procedures?! Now, every time they do something I have to verify they didn't break anything... More

Great Buying Experience. Everyone treated us like we were the most important customer they had. Brett, Connor, and Burke all went out of their way to take care of us and make Everyone treated us like we were the most important customer they had. Brett, Connor, and Burke all went out of their way to take care of us and make sure we understood all aspects of the buying process, Connor was especially helpful in explaining how all the gadgets worked on our new explorer. Brett was outstanding in helping choose what we wanted on the vehicle when we ordered it. Burke explained not only the finance contract but also the lifetime warranty and made sure we understood. More