I have been a devoted Ford customer and I currently own nine vehicles (all Fords- Two mustangs, Two F150’s, F250, Flex, Escape and Two F100’s). Last year I bought a new Mustang and a new Flex – Love the designs, the power, and very happy with the features. With all of that said, I have been very disappointed with the service of a dealership in Grand Rapids. They have diagnosed the issue without driving it – called and said it was fixed without verifying it (Got there to pick it up and there was literally no change done to the vehicle – the comment from the technician was “I thought it would fix it”)
Sorry, I digress…..
Now, I was stuck heading north to go snowmobiling and my truck just stopped running. I called around to see if there were any shops that had available time and ED Koehn Ford in Greenville was the only place that had time available. I was very skeptical due to the last 4 times I had work completed by a Ford dealership but I reluctantly sent the truck there.
Let me tell you… I was very pleased and amazed with the communication by Jordan and the level of service by Taylor. They test my truck, called around to other service stations for similar potential causes, made a change but because it didn’t fix the issue, they didn’t charge me the labor. This was a big surprise and I cannot sign the praises of the service department. You have given me hope that not all service centers are incompetent. Thank you guys!!!